123-reg Hosting Review
- Written by Steve Kowal
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123-reg is the largest domain provider in the UK with over 3 million domain names registered and hosting over 1.7 million websites.
Whatever your business you can get it online with 123-reg. They provide a winning combination of very high quality, technically advanced yet cost-effective online products such as domain name registration, website hosting, and business email hosting to help any business begin their online journey. Smart, effective and user-friendly online apps are the key enabling everyone, whatever skill level, to unlock the full power of the web.
Most web hosting services in the market these days often dazzle customers with their wide range of features, innovative technology and what-not. However, very few can offer what most people look for in a web hosting company – all the right tools and support bundled into one simple package. This is what 123 Reg is able to deliver to its customers with its web hosting plans.
Cloud Hosting
Cloud-based hosting has inched its way to becoming a standard regarding web hosting. With the ability to access and upload files remotely, it makes it easier for customers to update their website’s information making it a critical part of any web hosting service.
123 Reg offers fast and reliable cloud-based hosting that ensures your website site stays up and running 24/7. Its speed provides quick loading of all website information thanks to its secure data center that runs on a 10GB/s network connection. Its massive storage, on the other hand, gives you the space to set up shop while also providing you with the option to get more in case you plan to upgrade to a bigger web space.
123 Reg’s cloud-based hosting lets you access your website anywhere and anytime. It delivers fast loading speed with its 10GB/s network connection while also providing you with a vast storage space that gives you the flexibility to upgrade should the need arise.
Security Features
The online vulnerability is one of the many issues that plague website owners. It’s for this reason that web hosting security features has become one of the many things customers look for when they avail of a web hosting plan.
Regarding security, 123 Reg offers a variety of features that can help protect your website. The company provides the ability to block IP addresses and blacklist them to keep them from accessing your website. There's also a built-in anti-virus for your email to ensure new emails coming in are free from viruses.
123 Reg also offers a program called Site Scanner which checks your website for any malware infection or any vulnerability that can be used to exploit your site. Site Scanner can even monitor your domain reputation, especially when it comes to spam-blocking list.
123 Reg's security features help ensure that your website is safe from any malware or other online attacks. With a wide array of security tools at your disposal, you're assured of being covered from all fronts.
Unlimited Bandwidth
Web hosting companies tend to limit the bandwidth of your website depending on the plan you avail. This doesn’t happen with 123 Reg.
123 Reg offers unlimited bandwidth across all of its hosting packages from its essentials Plan all the way to its Premium Plan. This ensures that all information is transferred to your website quickly, improving your 123’s customer experience and reducing any delay in loading time.
The best part here is that no matter how large your website gets, you won’t have to pay any extra amount just for additional bandwidth.
With unlimited bandwidth offered in all web hosting packages, 123 Reg ensures your website efficiency by having data transfer to your site done in a quick and secure manner minus the added cost.
One-Click WordPress and App Hosting
WordPress has become a popular choice among website owners - particularly bloggers - thanks to its clean and user-friendly interface. However, setting it up with your web host can be quite difficult especially for those who aren't proficient with this task.
123 Reg eliminates this hassle through its One-Click WordPress hosting feature available in their Business and Unlimited package. Compatible with both Linux and Windows, this function lets you install WordPress with just a click of a button allowing you to start using your blog or website at once.
Other apps that can also be integrated in this manner include bbPress Forum, Form to Email, RoundCube Webmail, Umbraco 4.7 CMS, MetaCart Shopping Cart. For a full list of apps, check their list here: FREE software for your website with no coding necessary
123 Reg makes it easy for users to integrate WordPress and other compatible applications into their web hosting system. The One-Click feature ensures that customers won't have to deal with any complicated set-up process.
U.K. Based Support
These days, companies tend to have their customer support team outsourced overseas. This leads to communication problems which make it harder for customers to get the assistance they need.
123 Reg eliminates this issue by having a team of U.K-based personnel capable of providing customer support by phone, a live chat that's available Mondays to Fridays from 9am-7pm or by email. Whether it’s a simple inquiry or a complex issue that requires a little troubleshooting, you’re assured of getting the timely assistance you need to fix whatever web hosting issue you’re dealing with.
123 Reg provides 24/7 customer support by phone, chat or email to address all your concerns no matter how big or small they may be. With its entire support team based in the U.K., you get quality customer service whenever you call.
Technical
- Unlimited Bandwidth. Whether you’re getting the basic Essential plan or the high-end Premium plan, you’re guaranteed unlimited bandwidth all throughout your stay with 123 Reg.
- High Usability. With its combination of lightning quick loading time and an endless supply of bandwidth, you’re customers won’t have any problems accessing and using your website.
- A Database For Each Plan. 123 Reg ensures that all their plans have their own database giving you the ability to install and operate software like WordPress or other e-commerce and content apps.
- Limited Email Accounts. While every plan of 123 Reg gives clients a number of mail boxes, only its Unlimited and Premium plans offer unlimited accounts. For those availing of the Essential and Business plans, you won’t get that much compared to other web hosting companies.
- Small Storage Space. The initial web space allotted by 123 Reg for you is quite small compared to its competitors. The Essential plan offers only 10GB of web space while the Business and Premium plans only provide 100GB. Only its Unlimited plan provides unlimited space to use.
Support
- U.K-Based Customer Support. 123 Reg’s customer support team is based in the United Kingdom so if you’re residing there, help is just a stone’s throw away. This eliminates any communication problem that you normally encounter when a support team is based overseas.
- U.K-Based Customer Support. While having its support team in the United Kingdom is an advantage, it also works against 123 Reg especially if their clients go abroad. While it’s still possible to call them, calling long distance just to get technical advice will end up costing them more.
- Live Chat Isn’t Available 24 Hours. 123 Reg only has a set schedule for its Live Chat feature. Unlike other live chats that are available 24 hours a day, their live chat feature is only available from Mondays to Fridays, 9:00am to 7:00pm, London time.
Pricing
- Flexible plans
- Can be purchased monthly
- Short Money Back Guarantee. Unlike other web hosting services, 123 Reg provides a small window of opportunity to rescind on your contract with them. Should you decide to terminate your plan, you need to do it within 15 days to get your money back.
Inside 123 Reg’s Control Panel
123 Reg's control Panel gives you a variety of features to help you manage your website effectively. Tools include domain management, e-commerce, marketing and security. While the panel provides essential tools to get you going, it also offers other useful features which you can purchase.
One of the basic tools of the control panel is the File Manager tool. The File Manager tool allows you to edit your HTML files manually. This comes in handy if you need to make some quick changes to your pages on the fly or if you don't have any web creation software at your disposal.
Another feature offered by 123 Reg's control panel is website templates. While most of the templates are basic in design, if you aren't up to creating your layout, these templates will work for you. These templates can be downloaded and then uploaded via FTP once you've edited them. They can also be modified using the File Manager tool.
Even though the control panel offers manual editing and pre-formatted templates, one of its drawbacks is the lack of web hosting tools made available on the panel. Another concern was the need to use the Manage button to access all the control panel's tools. If you're a new here and you're not aware of this, you'll feel that the panel doesn't have any tools for you to use.
Upgraded plans like 123 Reg's Business plan offers additional tools including AWStats, a website statistic tool, a control panel for MySQL Database, a command-line tool, JavaScript generator, HTML and Perl validator and an image library.
123 Reg's control panel also offers another tool called Instant Site tool. The Instant Site tool that gives you hundreds of website templates based on the type of site you want to create. Templates include a photo gallery template, store catalog template and blog just to name a few. Instant Site also gives you the ability to add widgets and forms to your website. The tools also offer two kinds of upgrades – there’s Instant Site Plus priced at £2.99 per month which gives you a set of 10 templates and Instant Site Pro which offers 500 pages at £4.99 per month.
One final tool which you can integrate with 123 Reg’s control panel is the Website Builder. While it’s not a web hosting tool, it does provide you with the means create websites more efficiently with its easy-to-use drag-and-drop interface. You also get to incorporate social media links, buttons, Google Maps and shopping carts to your site with this tool. Price for the Website Builder tool starts at £3.99 monthly.
Read our Best UK web hosting reviews list for more great website hosting solutions.
Last modified onWednesday, 17 October 2018 09:47
123-reg Hosting Review - 3.1 out of
5
based on
10 votes
Customer ReviewsLeave your review
Average Review Times
- Performance (2.3/10)
- Support (1.8/10)
- Price (3.2/10)
- Reliability (2.8/10)
- User Friendly (3/10)
0 of 2 people found the following review helpfulD7E4SKRKC4V
· 2 years ago.
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
D7E4SKRKC4V
D7E4SKRKC4V Успех ждет тебя Попробуй и выигрывай! https://retasy.page.link/NFBp
D7E4SKRKC4V
D7E4SKRKC4V Успех ждет тебя Попробуй и выигрывай! https://retasy.page.link/NFBp
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0 of 0 people found the following review helpfulSTAY AWAY
· 4 years ago.
- 3/10Performance
- 0/10Support
- 2/10Price
- 5/10Reliability
- 0/10User Friendly
Be warned... If you have a site that you have hosted with this company beware. If you get any complaint made against your site, even a malicious one they will shut you down and give you a lot of BS about why they are closing your site and then try to quote the EU Directives that they inserted the following:
"As stated under section 19 of our terms and conditions, we abide by UK Law and would therefore like to bring your
attention to the EC Directive 2000/31/EC on Electronic Commerce which states that an information service provider
such as 123 Reg which provides content storage through hosting services must act "expeditiously" to remove or
disable access to content upon receipt of "actual knowledge or awareness" of potential "illegal activities." We do not
act as judge or jury in these matters however as you can see under the Directive, the complaint we received could
constitute as notification of potentially illegal activity and upon receipt of this “knowledge or awareness" we have a
legal duty to remove material or disable access.
In light of the nature of this website, we would recommend transferring the hosting to another provider. As this matter
relates to the website content only, you are free to keep the domain with 123 Reg if you wish."
When you argue the point you will then be given the following:
"To clarify, we are not stating that the website is hosting any illegal content. However as previously advised, we must
act in a manner that limits our liability and as we have deemed that the content may be in a breach of our Acceptable
Use Policy (AUP) and terms of service, we are no longer in a position to continue to host it."
I love the 'May' part... zero protection for you the customer just them trying to justify their decision.
"As stated under section 19 of our terms and conditions, we abide by UK Law and would therefore like to bring your
attention to the EC Directive 2000/31/EC on Electronic Commerce which states that an information service provider
such as 123 Reg which provides content storage through hosting services must act "expeditiously" to remove or
disable access to content upon receipt of "actual knowledge or awareness" of potential "illegal activities." We do not
act as judge or jury in these matters however as you can see under the Directive, the complaint we received could
constitute as notification of potentially illegal activity and upon receipt of this “knowledge or awareness" we have a
legal duty to remove material or disable access.
In light of the nature of this website, we would recommend transferring the hosting to another provider. As this matter
relates to the website content only, you are free to keep the domain with 123 Reg if you wish."
When you argue the point you will then be given the following:
"To clarify, we are not stating that the website is hosting any illegal content. However as previously advised, we must
act in a manner that limits our liability and as we have deemed that the content may be in a breach of our Acceptable
Use Policy (AUP) and terms of service, we are no longer in a position to continue to host it."
I love the 'May' part... zero protection for you the customer just them trying to justify their decision.
forcedadoptionexposed.org.uk
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0 of 1 people found the following review helpfulvery poor technical support, small issue not resolved even after 24hrs
· 5 years ago.
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
i had ssl with other provider and i was told they dont allow third party ssl and i have to purchase with them only? so i purchased ssl around 1900. after tht i called support to help me assign. i was told bcz domain was with other provider i have to point domain names first and then it will be done automatically, otherwsie now it wont go thru and will keep asking about csr and filling the form etc?
i then informed my web developer team abt this and they done it first thing in the morning. i rang to get further help. i was told tht i have to create csr from third website, generate key and wait for confirmation email which could take upto 2 hours, which will have activation link, just click the link and wait for another 20-30 mins to get it active. nothing happened except tht i received email with different set of process? so i questioned why was i told differently in the first place? and working hours have started and it will be showing as website not secure, and give warning sign to anybody going on the website? i was left alone?
i then rang around mid day and was informed tht as domain is with third party i have to create txt record with the other provider, otherwise it wont be done? so i done tht and was advised further to wait and it will be activated soon and then it will assigned to the domain? nothing happened until 1400? so half day was gone and new set of process was followed?
i then rang and i was told tht the previous people made mistakes and it needs to be installed and then have to ask my developer team to point from http to https once installation email confirmation is received, which could take as long as it can? so i comlaint again tht why dont u install its matter of few second for the installation to be done? he said its another team and he cannot to anything further?
nothing happened so i rang again around 1800 and i was told tht installation could take as long as it can, its not automatic and has to be done manually? no manager r there and he can make a urgent note but cant help me further? so 24 hours gone, 5 phone calls, every time was advised very poorly and told to do different steps and cant even assign baby installation which my previous provider done it automatically. all i did with previous provider was purchased ssl? they dont even have any system to mark any issue urgent to call customer back or anything? i lost whole day business and have to apologize so many customers? even after tht there is not definite answer as to when it will be done? every single time i rang them it took atleast 30-45 mins before answer?
i then informed my web developer team abt this and they done it first thing in the morning. i rang to get further help. i was told tht i have to create csr from third website, generate key and wait for confirmation email which could take upto 2 hours, which will have activation link, just click the link and wait for another 20-30 mins to get it active. nothing happened except tht i received email with different set of process? so i questioned why was i told differently in the first place? and working hours have started and it will be showing as website not secure, and give warning sign to anybody going on the website? i was left alone?
i then rang around mid day and was informed tht as domain is with third party i have to create txt record with the other provider, otherwise it wont be done? so i done tht and was advised further to wait and it will be activated soon and then it will assigned to the domain? nothing happened until 1400? so half day was gone and new set of process was followed?
i then rang and i was told tht the previous people made mistakes and it needs to be installed and then have to ask my developer team to point from http to https once installation email confirmation is received, which could take as long as it can? so i comlaint again tht why dont u install its matter of few second for the installation to be done? he said its another team and he cannot to anything further?
nothing happened so i rang again around 1800 and i was told tht installation could take as long as it can, its not automatic and has to be done manually? no manager r there and he can make a urgent note but cant help me further? so 24 hours gone, 5 phone calls, every time was advised very poorly and told to do different steps and cant even assign baby installation which my previous provider done it automatically. all i did with previous provider was purchased ssl? they dont even have any system to mark any issue urgent to call customer back or anything? i lost whole day business and have to apologize so many customers? even after tht there is not definite answer as to when it will be done? every single time i rang them it took atleast 30-45 mins before answer?
www.shisha.com
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0 of 0 people found the following review helpfulWorst Hosting Ever Move Away
· 5 years ago.
- 0/10Performance
- 0/10Support
- 0/10Price
- 0/10Reliability
- 0/10User Friendly
Worst Company ever, says support 24/7, 1 and halh hour waiting no reply. Live chat is not on all the time, email dont responce and do not do pravacy setting on your domain because it means 123-reg the oweners of your domain.
I tried contacting them via all three method but no joy for a long time and when I did get through they could not help and ask to send email to their documents department. their document department do not reply at all. it has been few days and still waiting. Who ever is reading this reaview I would suggest do not go with 123-reg and if you are with them move away from them soon as possible.
I tried contacting them via all three method but no joy for a long time and when I did get through they could not help and ask to send email to their documents department. their document department do not reply at all. it has been few days and still waiting. Who ever is reading this reaview I would suggest do not go with 123-reg and if you are with them move away from them soon as possible.
No Pros at all I am so annoyed, I want to give them below '0'
the entire company is con
sdsschools.co.uk
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1 of 1 people found the following review helpfulAppalling - avoid at all costs
· 5 years ago.
- 0/10Performance
- 2/10Support
- 5/10Price
- 1/10Reliability
- 3/10User Friendly
They started life as "Supanames", who were competitive and provided good service at the time. 123-Reg remains competitive for domain registration but is useless for hosting. After several months of getting slower and slower (are they using old 286s for servers?), in February 2019 they suddenly suspended my website without warning, accusing me of hosting malware. Since my site was no longer accessible to the outside world, none of the publicly available website analysers could independently check it. In the end, it proved to be another website on the same server that was the culprit - but not a word of apology. By that time I had pulled the plug and transferred to a VPS from Ionos - a massive increase in speed and a decent control panel (Plesk) instead of some home-grown abortion that was clearly designed by a graphic artist but is about as much use as a chocolate teapot.
Relatively cheap
Extremely slow. Customer support evades answering questions.
themarkettheatre.com
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3 of 3 people found the following review helpfulAbsolute disapointment
· 5 years ago.
- 4/10Performance
- 0/10Support
- 1/10Price
- 0/10Reliability
- 1/10User Friendly
Absolute disapointment.
Despite being with them more than 15 years every time I try to have some problem resolved is like talking to the wall. No customer service at all and recently found out that there is not any security on .co.uk domains. It turns out that domain can be taken out of your control and they are absolutely unwiling to assist you in any attempts to get it back.
Despite being with them more than 15 years every time I try to have some problem resolved is like talking to the wall. No customer service at all and recently found out that there is not any security on .co.uk domains. It turns out that domain can be taken out of your control and they are absolutely unwiling to assist you in any attempts to get it back.
Hard to think of any
Absolute sub zero customer support. No security in .co.uk domains. Domain can be taken from you any moment
Trades Centre
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1 of 1 people found the following review helpful123-REG RIPPING OFF CUSTOMERS
· 5 years ago.
- 0/10Performance
- 0/10Support
- 0/10Price
- 0/10Reliability
- 1/10User Friendly
123-REG RIPPING OFF CUSTOMERS
I just wanted setup SSL i.e. secure socket layer, which is the secure way to transfer data over the internet, and allows users to feel secure when on your website.. apparently 123-reg, don’t give it for free with their hosting, then they ask you to purchase it for £60 per year.. thing is that other hosting providers give SSL for free, and you can also purchase it for approximately £5 per year from other companies. I was also surprised when I purchased a SSL certificate from another company, then tried to set up on my 123-reg website to find that they don’t accept SSL certificates from other other companies..
So in summary it looks like 123-reg.co.uk
1. Don’t provide free SSL certificates
2. Charge 500% more than other companies for the SSL certificate and
3. Don’t allow you to purchase your own SSL certificates from other companies.
4. They use the fact that customers are already using their services and use this commitment to hoodwink their customers into paying huge fees unnecessarily.
Most hosting companies provide SSL services for free and are ranked much higher in hosting company rankings.
Unfortunately 123 is the largest provider in the UK, but don’t rate very highly when tested..
I've just moved all my services away from 123-reg, as I refuse to give anymore money n to a company with these morals. I suggest you don’t purchase any services from 123, and spread the word to other 123-reg users. Together we can make sure that companies like these don’t rip off any more customers.
I believe in people power - the power of the common people to make change...
You can read or review 123-reg here:
https://www.trustpilot.com/review/www.123-reg.co.uk
Some other interesting links to 123-reg problems..
https://www.theregister.co.uk/2018/10/25/123reg_privacy_fee/
https://search.theregister.co.uk/?q=123-reg
I just wanted setup SSL i.e. secure socket layer, which is the secure way to transfer data over the internet, and allows users to feel secure when on your website.. apparently 123-reg, don’t give it for free with their hosting, then they ask you to purchase it for £60 per year.. thing is that other hosting providers give SSL for free, and you can also purchase it for approximately £5 per year from other companies. I was also surprised when I purchased a SSL certificate from another company, then tried to set up on my 123-reg website to find that they don’t accept SSL certificates from other other companies..
So in summary it looks like 123-reg.co.uk
1. Don’t provide free SSL certificates
2. Charge 500% more than other companies for the SSL certificate and
3. Don’t allow you to purchase your own SSL certificates from other companies.
4. They use the fact that customers are already using their services and use this commitment to hoodwink their customers into paying huge fees unnecessarily.
Most hosting companies provide SSL services for free and are ranked much higher in hosting company rankings.
Unfortunately 123 is the largest provider in the UK, but don’t rate very highly when tested..
I've just moved all my services away from 123-reg, as I refuse to give anymore money n to a company with these morals. I suggest you don’t purchase any services from 123, and spread the word to other 123-reg users. Together we can make sure that companies like these don’t rip off any more customers.
I believe in people power - the power of the common people to make change...
You can read or review 123-reg here:
https://www.trustpilot.com/review/www.123-reg.co.uk
Some other interesting links to 123-reg problems..
https://www.theregister.co.uk/2018/10/25/123reg_privacy_fee/
https://search.theregister.co.uk/?q=123-reg
none
Ripping off their customers
http://www.happydrums.co.uk
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1 of 1 people found the following review helpfulStay away and send people you dont like to them
· 5 years ago.
- 4/10Performance
- 2/10Support
- 9/10Price
- 0/10Reliability
- 8/10User Friendly
They used to be good, now they are awful, got to be in the top 3 of worst hosts and even registrars now. You only have to navigate their own website to see how much they value good hosting. I hope you like dogs, because Margot the dog will eat all the pages you need to deactivate billing. It seems they make most their money from auto renewing domains, this is set as default when you buy a domain name. Get ready to fly through more hoops than Dick Grayson and his whole family when it comes to deactivating anything. Hate is a strong word but i have definitely come to hate this company. Complain and get some condescending answers with no resolution. Not forgetting it took you half hour to post the support ticket because support dosnt like to load... here comes Margot again, the 404 dog. You also cant just remove your billing details which I'm sure is illegal under GDRP and they abuse having your Paypal details. I'm reporting them as a company after my last few experience and being out of pocket over £150 for things i don't want.
Not as bad as Godaddy but working hard to steal Godaddy's seat.
Unreliable service, bad customer support, awful website for managing your domains and hosting not because of layout but because of the amount of loading errors and 404. Not including billing, if their site loaded ok, it's not a bad layout.
dexfm.co.uk
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4 of 4 people found the following review helpfulFinally given up
· 6 years ago.
- 2/10Performance
- 2/10Support
- 7/10Price
- 9/10Reliability
- 10/10User Friendly
Set up my first shared-hosting sites with them 6 or 7 years ago, as I'd bought all my domains through them and it looked user-friendly. Have regretted it ever since as in general performance is mediocre and within last few weeks has become unusable. I'm more aware of it now as I use two other shared host providers as well.
Whenever I raise a ticket it the response is 'your site is poorly optimised' so this time I set up mirror on another shared host which worked perfectly and included a link in ticket for comparison - they ignored it, again blamed my site, and suggested I should consider upgrade to VPS.
Final straw, time to move.
Whenever I raise a ticket it the response is 'your site is poorly optimised' so this time I set up mirror on another shared host which worked perfectly and included a link in ticket for comparison - they ignored it, again blamed my site, and suggested I should consider upgrade to VPS.
Final straw, time to move.
User-friendly interfaces
Poor shared host performance, tendency to deny problem is theirs
www.bsf.org.uk
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6 of 6 people found the following review helpfulScrewed up the SSL 11 days ago - still no fix or reply from support
· 6 years ago.
- 0/10Performance
- 0/10Support
- 1/10Price
- 1/10Reliability
- 1/10User Friendly
Been a customer of 123Reg for years. Since they renewed the commercial site's SSL 11 days ago, the HTTPS version of my site longer functions. I've raised and updated the support ticket 9 times with various screen shoots of 'SSL' related issues with requests for updates. I've had one reply during those 11 days!
As others have said, server downtime and response times have got worse and more frequent.
Essentially, don't bother with them and go look somewhere else, I will be for sure!!
As others have said, server downtime and response times have got worse and more frequent.
Essentially, don't bother with them and go look somewhere else, I will be for sure!!
Were half decent one upon a time, not now though!
Read comments above
www.iso9001help.co.uk
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5 of 5 people found the following review helpfulMeh!
· 6 years ago.
- 2/10Performance
- 4/10Support
- 5/10Price
- 5/10Reliability
- 6/10User Friendly
Have been with 123-reg for about 15 years now, and had several websites / dedicated servers, hosted shared servers and domains during that time. I'd say in the last couple of years the standards have dropped off significantly. Speed of the hosting has dropped off, disconnections and downtime have risen and... they put me on a legacy server without telling me, then the server "died"... taking down a 10 year old blogging website with it because, shock horror, turns out the backup function had stopped working. Luckily, i was able to recover an older local backup to partially recover the website but 123-reg's feedback to me was "sorry about that"... when i pushed it further they offered me six months free hosting. i am fully taking advantage of this offer currently (making my own regular backups) and have every intention of leaving once this offer expires. Goodbye 123-reg, you used to be great, now there are better options out there.
Okay customer service, still fairly competitive, the admin hosting screens are quite easy to use
Slow hosting speeds
www.thefringefiles.com
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6 of 6 people found the following review helpfulRubbish
· 6 years ago.
- 1/10Performance
- 1/10Support
- 1/10Price
- 1/10Reliability
- 1/10User Friendly
My business site has now been down for 3 days with their only explanation and assistance being - ‘clear your browser cache’! They must think their customers are idiots.
I’ve been getting a ‘503 error - there is no server’ to the extent I can’t even ftp into the site and even back ups can’t access the space.
Their guarantee of 99.9% uptime has been breached. Their support team which is 24/7 only deals with minor issues out of hours.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID
I’ve been getting a ‘503 error - there is no server’ to the extent I can’t even ftp into the site and even back ups can’t access the space.
Their guarantee of 99.9% uptime has been breached. Their support team which is 24/7 only deals with minor issues out of hours.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID
None
Poor core service. Poor support.
Www.mdhuni.com
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2 of 2 people found the following review helpfulAVOID... obviously
· 6 years ago.
- 4/10Performance
- 0/10Support
- 5/10Price
- 0/10Reliability
- 5/10User Friendly
I have been with this company for many years. Unfortunately recently their customer support as well as performance has gone from average to terrible. They have lost ALL my emails and literally told me to take it or leave it. So I left. Considering years I spent with them I now regret it. I have not been refunded for the loss of my emails - which by the way were important business emails. When I raised the issue with support I was almost ignored and told to f$%k off.
AVOID AVOID AVOID
AVOID AVOID AVOID
NONE
CUSTOMER SUPPORT, no backups, poor reliability
I don't anymore.
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5 of 5 people found the following review helpfulSlow website, frustratingly slow customer support, and appallingly high costs lately
· 6 years ago.
- 4/10Performance
- 3/10Support
- 1/10Price
- 8/10Reliability
- 3/10User Friendly
123-Reg used to be better. I don't know if the business got acquired, but it feels like with alarming frequency they cut corners in order to save money and shamefully fall over when it comes to remaining competitive.
I am a web developer who hosts all his clients on WordPress. Despite my best efforts and countless days poured into optimization, my websites were excruciatingly slow. Clients complained, "Other website are so fast. Why isn't ours?" I had no answer. It made me look bad and they were losing business from lost conversions as users would get bored and go somewhere else. I did everything right, up-to-date software and plugins; lightweight theme; correctly configured caching; compressed images and assets. In a world where if my client's competitors were fast but theirs was not, 123-Reg was but yours isn't, you're losing money if you can't keep up.
I moved away from 123-Reg and to SiteGround. The difference was as clear as night and day! Websites that previously took five or more seconds to load now loaded in half a second. It wasn't anything I was doing wrong. I place all of the blame solely on 123-Reg. I don't know what it was that 123-Reg was doing (or wasn't doing), but when I moved to SiteGround, all of my websites were so much faster than they had been.
Whenever I had the distinct displeasure of contacting their customer support, they barely understood what I wanted (you know that frustrating thing that customer support reps do when they ask you what problem you're having about five times?) and were very slow to respond to anything complicated and technical. In addition, they refused to refund a hosting package that had accidentally auto-renewed. I called several times, remained polite and civil, but was told that refunds weren't possible. I didn't get any better reason why. In the end I had to swallow the lost £150, which was the catalyst to get my websites moved elsewhere.
Avoid 123-Reg like the plague because that is what they have become. At one point in the past they were good, but not anymore.
I am a web developer who hosts all his clients on WordPress. Despite my best efforts and countless days poured into optimization, my websites were excruciatingly slow. Clients complained, "Other website are so fast. Why isn't ours?" I had no answer. It made me look bad and they were losing business from lost conversions as users would get bored and go somewhere else. I did everything right, up-to-date software and plugins; lightweight theme; correctly configured caching; compressed images and assets. In a world where if my client's competitors were fast but theirs was not, 123-Reg was but yours isn't, you're losing money if you can't keep up.
I moved away from 123-Reg and to SiteGround. The difference was as clear as night and day! Websites that previously took five or more seconds to load now loaded in half a second. It wasn't anything I was doing wrong. I place all of the blame solely on 123-Reg. I don't know what it was that 123-Reg was doing (or wasn't doing), but when I moved to SiteGround, all of my websites were so much faster than they had been.
Whenever I had the distinct displeasure of contacting their customer support, they barely understood what I wanted (you know that frustrating thing that customer support reps do when they ask you what problem you're having about five times?) and were very slow to respond to anything complicated and technical. In addition, they refused to refund a hosting package that had accidentally auto-renewed. I called several times, remained polite and civil, but was told that refunds weren't possible. I didn't get any better reason why. In the end I had to swallow the lost £150, which was the catalyst to get my websites moved elsewhere.
Avoid 123-Reg like the plague because that is what they have become. At one point in the past they were good, but not anymore.
Reluctantly giving a decent score for reliability as although my sites were slow they never broke outright. Control panel wasn't a complete headache to operate.
Sky high prices on renewal (the first year is 50% or better off). Very slow, not particularly knowledgeable support staff but I did eventually get what I wanted from them. Agonizingly slow website speed throughout my entire time as their customer.
unwilling-to-share-have-switched-hosts.com
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6 of 6 people found the following review helpful123 Reg Deleted all my Sites
· 6 years ago.
- 0/10Performance
- 0/10Support
- 0/10Price
- 0/10Reliability
- 0/10User Friendly
My story began with several small issues. Poor customer support. Slow servers. Etc., Then they deleted one of my domains, one that had been pointing to another site of mine. I only noticed a week later when it disappeared from my metrics. I phoned to ask them what had happened, they informed me they had made a mistake and it had just popped into the ether. "We're sorry, but that doesn't usually happen". Just one big mistake right? Everything can be forgiven? Well...it gets oh so much worse than that.
To make matters worse, when I asked how I was supposed to know if any of my 100+ other domains hadn't disappeared, they suggested that I go and check each one. Let me remind you that THEY deleted it! After a lot of complaining they offered me a £10 domain credit which I don't think was ever applied to my account.
After more issues with customer support (even more problems) they offered me a free VPS for 12 weeks to move everything across. They even gave me three months free of my current hosting so I had time. Great, right? Wrong.
I waited until 6 weeks was left and then started the move. They were slow at every turn, so much so that I had to purchase another month of my current hosting because they pushed me over the deadline, taking 6 days to respond to one request and an average of 3 for others (not great when you have a short deadline and they claim to be super fast). Then, a week after moving 5 sites across to the VPS, everything just disappeared.
No sites. No domains. None of the stuff we had moved. The sites had been down for 2 days by the time I noticed this and when I phoned tech support, they suggested that I leave a support ticket and said they would investigate over the coming weeks. WEEKS! They deleted all my sites, just like that, and their only response was, "It's never happened before but we'll investigate". When I asked what they had to say about deleting all of my sites they responded with something akin to, "Well, I hope you had local backups". After several days of investigating I was told that they had made a mistake after accessing my VPS and that thy had deleted the data. They apologized and...well, there was no and. That was it. Never mind the money or time I lost, never mind the fact I still have to fulfill a contract with them even though I can not longer trust them, they think it's all magically fixed with an apology.
To make matters worse, when I asked how I was supposed to know if any of my 100+ other domains hadn't disappeared, they suggested that I go and check each one. Let me remind you that THEY deleted it! After a lot of complaining they offered me a £10 domain credit which I don't think was ever applied to my account.
After more issues with customer support (even more problems) they offered me a free VPS for 12 weeks to move everything across. They even gave me three months free of my current hosting so I had time. Great, right? Wrong.
I waited until 6 weeks was left and then started the move. They were slow at every turn, so much so that I had to purchase another month of my current hosting because they pushed me over the deadline, taking 6 days to respond to one request and an average of 3 for others (not great when you have a short deadline and they claim to be super fast). Then, a week after moving 5 sites across to the VPS, everything just disappeared.
No sites. No domains. None of the stuff we had moved. The sites had been down for 2 days by the time I noticed this and when I phoned tech support, they suggested that I leave a support ticket and said they would investigate over the coming weeks. WEEKS! They deleted all my sites, just like that, and their only response was, "It's never happened before but we'll investigate". When I asked what they had to say about deleting all of my sites they responded with something akin to, "Well, I hope you had local backups". After several days of investigating I was told that they had made a mistake after accessing my VPS and that thy had deleted the data. They apologized and...well, there was no and. That was it. Never mind the money or time I lost, never mind the fact I still have to fulfill a contract with them even though I can not longer trust them, they think it's all magically fixed with an apology.
Cheap
Not reliable, bad customer support, unwilling to take responsibility for mistakes even though they make a lot of them
many-many-sites.com
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2 of 2 people found the following review helpfulThey removed my bank details and my website with no reason
· 7 years ago.
- 0/10Performance
- 0/10Support
- 0/10Price
- 0/10Reliability
- 0/10User Friendly
They removed my bank details from my account with no reason. The renewal was stoped. The website disappeared. After that I was asked for buying a new hosting package to restore it. Did it the same day. After a few days I received a message that it is too late and my website is lost. They do not want to take any responsibility for that...
Nothing due to my experience
If my website is lost with no reason I think there is everything wrong
vegabox.co.uk
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2 of 3 people found the following review helpfulHorrible services
· 7 years ago.
- 0/10Performance
- 0/10Support
- 0/10Price
- 0/10Reliability
- 0/10User Friendly
I had a domain with them for 3 years (still have, trying for a week to get a EPP button which should be a one-click thing!!!!)
Domain buy:
They actually don't buy the domain themselves. All they do is buy the domain from GoDaddy and ask you to pay for it, but in GoDaddy's eyes, 123-reg owns the domain!
Control pannel:
Their control panel has never worked for me. Pretty much every 1 in 3 buttons will output an error "contact support".
Support / resolve issues time:
They say their support is 24/7 but it's more like send a message today and get a response in 24 hours to 7 days! — literally no response from them for 2 days no! and the fastest they responded was in 24 hours. Their chat window, it's completely up to chance if they will reply or not, and whoever replies you write something, and they write back 5 min later!!!
Recover:
Make sure your domain does not expire. If it does, they only send you 2 emails: one 2 weeks before the renewal, and one the day it expiries — and of course, their service is so sh*t, 90% of all emails end up in the spam folder. To recover a domain, they ask for $100 (!!!!!!)
Do not use!
Domain buy:
They actually don't buy the domain themselves. All they do is buy the domain from GoDaddy and ask you to pay for it, but in GoDaddy's eyes, 123-reg owns the domain!
Control pannel:
Their control panel has never worked for me. Pretty much every 1 in 3 buttons will output an error "contact support".
Support / resolve issues time:
They say their support is 24/7 but it's more like send a message today and get a response in 24 hours to 7 days! — literally no response from them for 2 days no! and the fastest they responded was in 24 hours. Their chat window, it's completely up to chance if they will reply or not, and whoever replies you write something, and they write back 5 min later!!!
Recover:
Make sure your domain does not expire. If it does, they only send you 2 emails: one 2 weeks before the renewal, and one the day it expiries — and of course, their service is so sh*t, 90% of all emails end up in the spam folder. To recover a domain, they ask for $100 (!!!!!!)
Do not use!
do-not-want-to-share.com
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2 of 2 people found the following review helpfulDon't waste your time with them for hosting
· 7 years ago.
- 2/10Performance
- 0/10Support
- 5/10Price
- 0/10Reliability
- 2/10User Friendly
Bought a hosting package and installed wordpress with the included script. It was out of date so I clicked to upgrade. It went into "Maintenance Mode " for 10 minutes and then started returning a HTTP Error 500. Their support was useless. The guy in live chat tried to tell me it was a temporary outage and they were working on it. Several hours later and the site isn't back. I've been using wordpress since its early days and I've seen few hiccups with auto-upgrades but nothing like this. This feels more like a server problem and it literally took 10 minutes performing routine tasks to bring the entire hosting package down for several hours. It's still not working so I'm already requesting a refund and going with another hosting service.
Very cheap, but only for the first year
Site literally lasted less than 30 minutes before it went offline and tech support fed me generic responses from a script
http://heatherweirfitness.com
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3 of 3 people found the following review helpfulDon't use this company
· 7 years ago.
- 1/10Performance
- 0/10Support
- 4/10Price
- 1/10Reliability
- 1/10User Friendly
I made the mistake of puyrchasing web hosting from this company
1. The web site is slow - you will spent a lot of time with your status bar saying "Waiting for 123-reg.co.uk....."
2. You log into cpanel and then you have to log in again for support
3. When you first log in after you've registered you will be presented with a sort of control panel which is nothing but sales advertising. Eventually you will find how to set up your free domain. Except that it will ask you to part with more money. Sometime after you register you will get an e-mail with your domain voucher. You just want to get going
4. Setting up a mysql is highly confusing. It says "The database name will be the same as the username. ". You do that and it calls your database something different
5. It says "If you want to set up an extra user without a corresponding database and set up its permissions manually". You want to set up a read only user on your database so you use this option. It adds a new database to your list of databases
6. It says "you should use the listed internal hostname". The word hostname only appears in this text. It does not list the hostname.
7. You cannot grant privileges to other users because it's locked out
8. You cannot access information_schema
Support is slow
1. The web site is slow - you will spent a lot of time with your status bar saying "Waiting for 123-reg.co.uk....."
2. You log into cpanel and then you have to log in again for support
3. When you first log in after you've registered you will be presented with a sort of control panel which is nothing but sales advertising. Eventually you will find how to set up your free domain. Except that it will ask you to part with more money. Sometime after you register you will get an e-mail with your domain voucher. You just want to get going
4. Setting up a mysql is highly confusing. It says "The database name will be the same as the username. ". You do that and it calls your database something different
5. It says "If you want to set up an extra user without a corresponding database and set up its permissions manually". You want to set up a read only user on your database so you use this option. It adds a new database to your list of databases
6. It says "you should use the listed internal hostname". The word hostname only appears in this text. It does not list the hostname.
7. You cannot grant privileges to other users because it's locked out
8. You cannot access information_schema
Support is slow
I haven't found anything good so far
Everything I've touched so far
www.hengistloco.co.uk
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3 of 3 people found the following review helpfulAppalling pricing, feels like a con
· 7 years ago.
- 2/10Performance
- 1/10Support
- 0/10Price
- 4/10Reliability
- 2/10User Friendly
Only used them for host names but found they provide very poor value - also failed to advise that the renewal price had risen by almost 300%... seem to rely on users failing to spot that 'auto renew' is switched on,
the domain names they sell seem to actually exist..
pricing is a con in every sense of the word
flynm.co.uk
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2 of 2 people found the following review helpfulWorst Hosting Provider
· 7 years ago.
- 0/10Performance
- 0/10Support
- 3/10Price
- 0/10Reliability
- 0/10User Friendly
It is totally failed with Windows Hosting. Many time website shows "this site can't be reached" unresponsive.
Unable to do Url redireciton http to https.
for Database MSSQL, Cann't upload script file which is created by mssql. need to modify sql script file, which is time consuming Also cann't run insert query using their panel if single quote occure.
Unable to do Url redireciton http to https.
for Database MSSQL, Cann't upload script file which is created by mssql. need to modify sql script file, which is time consuming Also cann't run insert query using their panel if single quote occure.
Nothing
Window hosting not works properly. many time "This site can’t be reached" error shows on website , Unable to do URL Redirection with SSL "http" to "https"
http://www.isossychildren.com/
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3 of 3 people found the following review helpfulBastards
· 7 years ago.
- 1/10Performance
- 1/10Support
- 1/10Price
- 9/10Reliability
- 1/10User Friendly
My inbox is suddenly full of spam and people from India wake me up in the mornings (6:30 bank holiday) 123reg are 100% responsible. You bastards.
Imabanana.co.uk
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14 of 20 people found the following review helpfulBlocked our hosting for no reason and asking money to restore it
· 8 years ago.
- 0/10Performance
- 0/10Support
- 5/10Price
- 0/10Reliability
- 0/10User Friendly
Blocked our hosting for no reason and asking money to restore it
Had a really bad experience with 123 reg. They deleted all our files from our hosting package. When we asked to restore our files, we were told that there has been some malicious content added to our hosting file manager, we told them that we havent even logged into our hosting account from last few weeks, and account must have been hacked. On Friday 24 Feb 2017 we were told that if we pay them £100, then they can scan our data and restore the service. This is on top our our yearly hosting charge.
Basicly they are targeting smaller customers like us, they suspended our website and hosting, then demanded £100 to restore it. Its no different than hacking someones account and then asking money to restore it.
Malicious business practice.
Had a really bad experience with 123 reg. They deleted all our files from our hosting package. When we asked to restore our files, we were told that there has been some malicious content added to our hosting file manager, we told them that we havent even logged into our hosting account from last few weeks, and account must have been hacked. On Friday 24 Feb 2017 we were told that if we pay them £100, then they can scan our data and restore the service. This is on top our our yearly hosting charge.
Basicly they are targeting smaller customers like us, they suspended our website and hosting, then demanded £100 to restore it. Its no different than hacking someones account and then asking money to restore it.
Malicious business practice.
pricing
no support at all. poor customer service, slow website, always demand money to restore the service if there is a problem
www.oxfordsurgical.co.uk
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12 of 12 people found the following review helpfulThink before you sign!
· 8 years ago.
- 1/10Performance
- 1/10Support
- 2/10Price
- 0/10Reliability
- 0/10User Friendly
I moved my web hosting purely due to price from a very good small company. I had used 123.com for my domains and was satisfied with this, however after being advised by a member of the sales team that they could take over my web hosting and e mail I agreed to go ahead. Over the following three weeks things went from bad to worse, I had problems accessing my account, getting in touch with their technical team was virtually impossible, you have to hold on the line for far too long, that is if you get an answer at all. I have now asked for a refund and am taking my business else where.
One of the sales team did their best to help whilst one of the tech team was telling me that I had to change my business e mail address to be able to continue with them.
One of the sales team did their best to help whilst one of the tech team was telling me that I had to change my business e mail address to be able to continue with them.
Domain name purchase is easy and a good price.
Getting your call answered.
Bee Outdoors.co.uk
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15 of 17 people found the following review helpfulPlease read this before you use 123 reg
· 9 years ago.
- 0/10Performance
- 0/10Support
- 0/10Price
- 0/10Reliability
- 1/10User Friendly
I signed up with 123 reg shared hosting around three months ago and I would like to share my objective experience of the company.
I am a freelance web designer and I hosted my own business site and 8 of my portfolio sites with this company. The sales team, as you would expect, are very friendly and helpful but i'm afraid the good standard of service stops at the point of sale. A constant problem for me was slow website loading times - sometimes my sites would take in excess of 20 seconds to load and often they wouldn't load at all (my websites use all of the recognized optimization techniques).
The customer support is nothing short of appalling; very few of the customer support team have much technical knowledge, I was blatantly given the wrong information three times (costing me time and money) - yet oddly I seemed to get an arrogant, cocky and condescending attitude from them. I called around ten times during my time with 123 reg and I spoke to one good advisor. When I used their live chat facility I had to wait nearly ten minutes for each message to be answered in the conversation. Support tickets take up to four days to be answered and even then I just got basic responses as they just don’t understand/appreciate the question.
They offer 30 day free trial of a so called SEO optimization package. I thought I would sign up as nothing to lose and always after good advice. The initial scan of my website claimed I had no contact form. This claim came as surprise to myself (the web programmer) and the potential clients that use it! According to the scan my so called SEO score was very low. I know this is not a true representation as I have good knowledge of SEO techniques and factors that are likely to influence organic SEO performance in the major search engines. I find it likely that this scan deliberately doesn't give a good indication of your sites potential SEO performance as 123 reg want you to subscribe to their 'optimization package'.. A scan of your website can only give you half a picture anyway - real SEO is about long term strategy and I'm afraid the major search engines are constantly changing their parameters.
I finally moved my sites over to a hosting package with another company (a similar price and also shared servers) and my websites perform really well. I had a problem with this hosting company at first but they were on the ball and quick to put it right. Unfortunately, things do go wrong in this world. No system, especially an IT system, is infallible. It's how things are put right that counts - this is true measure of a company's performance.
The last three months has been a sharp learning curve for me. Please consider your options carefully when choosing a hosting company - especially if you are hosting business websites. Ask and look for actual objective performance data before you sign up - I'm afraid a few reviews saying "great service" and “reliable” really doesn’t cut it.
I am a freelance web designer and I hosted my own business site and 8 of my portfolio sites with this company. The sales team, as you would expect, are very friendly and helpful but i'm afraid the good standard of service stops at the point of sale. A constant problem for me was slow website loading times - sometimes my sites would take in excess of 20 seconds to load and often they wouldn't load at all (my websites use all of the recognized optimization techniques).
The customer support is nothing short of appalling; very few of the customer support team have much technical knowledge, I was blatantly given the wrong information three times (costing me time and money) - yet oddly I seemed to get an arrogant, cocky and condescending attitude from them. I called around ten times during my time with 123 reg and I spoke to one good advisor. When I used their live chat facility I had to wait nearly ten minutes for each message to be answered in the conversation. Support tickets take up to four days to be answered and even then I just got basic responses as they just don’t understand/appreciate the question.
They offer 30 day free trial of a so called SEO optimization package. I thought I would sign up as nothing to lose and always after good advice. The initial scan of my website claimed I had no contact form. This claim came as surprise to myself (the web programmer) and the potential clients that use it! According to the scan my so called SEO score was very low. I know this is not a true representation as I have good knowledge of SEO techniques and factors that are likely to influence organic SEO performance in the major search engines. I find it likely that this scan deliberately doesn't give a good indication of your sites potential SEO performance as 123 reg want you to subscribe to their 'optimization package'.. A scan of your website can only give you half a picture anyway - real SEO is about long term strategy and I'm afraid the major search engines are constantly changing their parameters.
I finally moved my sites over to a hosting package with another company (a similar price and also shared servers) and my websites perform really well. I had a problem with this hosting company at first but they were on the ball and quick to put it right. Unfortunately, things do go wrong in this world. No system, especially an IT system, is infallible. It's how things are put right that counts - this is true measure of a company's performance.
The last three months has been a sharp learning curve for me. Please consider your options carefully when choosing a hosting company - especially if you are hosting business websites. Ask and look for actual objective performance data before you sign up - I'm afraid a few reviews saying "great service" and “reliable” really doesn’t cut it.
xmediasolutions.co.uk
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