SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 69 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Amazing Support
  · 7 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very quick and spot on assistance! Very impressed!
Great customer service support
Nothing yet
www.philenia.com
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0 of 0 people found the following review helpful
Great Service. Just keeps getting better.
  · 16 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a very complicated problem with my mail servers.
Amazing help from site ground.
Backup service and technical support is very hard to get nowadays these guys are amazing
I host domains with 3 or 4 other providers and nobody beats site ground for support
https://dmwiz.org/
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0 of 0 people found the following review helpful
Best Hosting Company in the UK
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Helpful, friendly and responsive!
The support team is what makes the company head and shoulders above everybody else on the market.
https://susanhumanistcelebrant.co.uk/
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0 of 0 people found the following review helpful
I have nothing to say
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
شركة ممتازة و خدمة 24 ساعة و اضافة قوية ةو سريعة و السعر ايضا جيد
www.godiving-hurghada.com
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0 of 0 people found the following review helpful
Helpful and responsive
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This host was incredibly helpful, kind and responsive. I am beyond grateful for all of his help. He was kind and polite. I would love to have his help again!
Great customer service
NONE
www.barbedwireandlaceblog.com
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0 of 0 people found the following review helpful
SiteGround support chat: number one!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm always amazed of how good the support chat of SiteGround is simply a great service. I always find a solution or answer to my question/problem. And the people answering there are simply too nice to be true!
Great support service, esp. via chat
I couldn't find any
www.paroleontheroad.com
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0 of 0 people found the following review helpful
Excellent Support
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a new customer at SiteGround Hosting, but, aside from the great hosting package, the support team is over the top! I have had to connect with Live Chat several times, and I've never had any of their knowledgeable team make me feel like I'm taking up their time or stupid. And, the young man this morning helped me immensely learn how to use the "staging module." Maybe my days of blowing up my website are over! LOL! One could hope! LOL!
24/7 support, knowledgeable, patient, personable, and experienced staff.
I would appreciate training videos for the various skills that we're supposed to help ourselves with.
https://sagsun.com
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0 of 0 people found the following review helpful
My starting up with Site Ground
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Yesterday morning I called Site Ground to speak about migrating my site over to them. It's a new site for me (I had taken down my old clunky one)—and I am still developing it on Word Press and soon to publish. I'd heard of Site Ground's exemplary support for WP users, and one very strong referral from my niece, who uses both WP and Site Ground for her site, was another positive note regarding this company's commitment to her for 24/7 service, support and aid in general when needed most. As I am a first time WP user, it was very important that I find a hosting service fully committed to WP platform and their (Site Ground's) customers. Being new to WP, I will need the help!

From yesterday morning to today, I have been extremely impressed and happy with the quality of care they have already shown me, and, just this morning, I received noticed that the migration is done, and save for pointing the DNS to my site, I'm ready to go, and back to work for me! While not quite yet ready to publish, I think this is the very best place for a new site and a new start with a company which deserves all the accolades they have received in the field.

Many thanks to Tedy, Petar, Nikolay and Daniel! Y'all are awesome!
All of my research on Site Ground's support, services, technical expertise and hosting has consistently been top of the line. I'm really looking forward to being with them.
tomogburn.net
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0 of 0 people found the following review helpful
Awesome Customer Support
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great customer support. Login issues sorted super quickly Live chat was active with a support person in seconds and Ivan helped me in minutes.
www.talentonline.com.au
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0 of 0 people found the following review helpful
Support response
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My initial frustration of not being able to find the chat box and my lack of expertise to set up CNAMe and Srv settings, lead me to Danial, who was outstanding, all my issues were resolved in 15 minutes.
Great guys and patient
hard to fine the Chat box or to raise a ticket
https://bernadettemcclelland.com
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0 of 0 people found the following review helpful
GREAT START!!!!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Valentina F. was absolutely amazing. She was professional and efficient with ensuring my query was dealt with. I am a new customer and if your service continues like this, then I will have to spread the word on my youtube channel too. Love this so far.
https://www.youtube.com/leonangus1
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0 of 0 people found the following review helpful
Genecho D.
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
excellent... knowledgable, fast, pleasant!

side note... it's hard to find the chat site
dottecho.com
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0 of 0 people found the following review helpful
The best in the biz!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Always a pleasure to deal with Diana. We always have a chuckle about her photo because, pretty girl that she is, still has that look of "Yeah, and what do YOU want?" She agrees.

Your agents are the best but it's frustrating that no suggestions are ever acted upon. I've been complaining for months about the blue on white text that is unreadable and causes major eye strain but no one pays any attention.
Simple. Everything!
Not a thing
Several but mainly AjijicToday.com.mx
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0 of 0 people found the following review helpful
Chat was awesome!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I recently needed to verify my site with Google, which meant updating the DNS. When I got onto chat, I was offered the option to have it done for me or for them to teach me. I wanted to learn and appreciated SO MUCH that it was considered.

Users want to know how to do this and if everyone just fixes when we ask, then we never learn. I appreciate this fresh approach to customer service!!
https://www.bloggereducationnetwork.net
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0 of 0 people found the following review helpful
she is amazing
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
she has a very high sense of empathy and she is so polite and knowledgable on what she does. great that she is one of your team. I hope I have employees or partners like her.
everything is positive
are you kidding?
www.slamon.ly
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0 of 0 people found the following review helpful
Great and speedy assistance
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I wanted to renew my subscription and had very little time at the airport. Ivan got it done for me in 7 minutes. He also gave me a special discount. Grateful for that
www.neareastpolicy.com
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0 of 0 people found the following review helpful
Outstanding support 10/10
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
They are the most responsive, the most caring and the quickest to help support team ever!
Can't recommend them enough!
nothing!
www.biogenic.design
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0 of 0 people found the following review helpful
Konstantin was so helpful and responsive!
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Getting assistance online was a breeze, very helpful and informative, as has been all my experience with getting help from SiteGround. I highly recommend SiteGround hosting for anybody like me who wants to learn how to do things for themselves, but needs a ready helping hand in a pinch.
Terrific support, very user good interface
None
paulminotmd.com
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0 of 0 people found the following review helpful
Daniel B.
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SO nice to speak to someone with a personality, as well as quick, responsive and respectful. Not just some drone doing their job and parroting a script for a purpose.

Daniel B really knew how to strike a great balance of having a personality that matched the caller's, and yet also being on task and proficient.

He's also a very valuable ambassador for Siteground. You obviously have a good company culture .... because he reflects his enjoyment of working there. So nice and so different from where I currently have my 80+ domain names parked.

The other operator I spoke to a few months back was great, too. I'm seriously considering bringing over all my domain names from Australia's TPP Wholesale to Siteground (also because you gave me a no-hassles refund on a service I wasn't using and didn't know i was paying an annual sub for - very ethical of you).

I just have to investigate your pricing for comparison's sake, because I have so many domain names registered.
All pros
No cons
thepissedoffcustomer.com - but it never got used, I don't think
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Perfetti, come sempre
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Sempre rapidi nel dare riscontro, disponibili e pazienti. Ogni volta il problema scompare.
Pazienti e professionali. Risolvo ogni volta
www.marcocavani.com
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0 of 0 people found the following review helpful
Best Host I've Used
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been building websites for almost a decade and have used several different services. Siteground is BY FAR the best bang for your buck. Not only are the features great, it's user-friendly and the customer service is AMAZING! To get this level of service at such reasonable prices still blows my mind. If you're on the fence or overwhelmed by choosing a host, save yourself the headache and just use this one.
EVERYTHING
NOTHING
www.offbeatservices.com
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0 of 0 people found the following review helpful
Amazing support!
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Love having a host who is ALWAYS available! I am a website developer so I work with a lot of different hosts. Sitegrounds services and backend is by far the best I have used. Love the support!
Support is amazing, always available and they are good!!!
The second is is a bit expensive
naadiajacksonamiga.com
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0 of 0 people found the following review helpful
Siteground Support Team Never Fail Me
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground Support Team Never Fail Me. Time after time they have proven to be the best support team after their hosting services.

Unparalleled support services!

Proud for you guys!
Best support team in the market!
loychyechuan.com
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0 of 0 people found the following review helpful
Great customer support
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The customer service representative I worked with today was wonderful. Whereas I am experienced in wordpress, I don't work with Wordpress 40 hours a week missed the fact that I was using a couple of inappropriate plugins. He was able to help me get things up and running with a minimal amount of fuss. Saved me a lot of time and angst!
Great customer support.
None so far
bcookmediaphotography.com
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0 of 0 people found the following review helpful
Alberto
  · 23 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Alberto fixed the SSL Certificates on both of my websites - Support was great today - thanks !
Great support
www.LIME-vbs.com
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Leave your review
  • Performance
    10
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