SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 75 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Fast Support
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was very nice, it didnt took so long. Very patient. Loved it thank you
eremitjp.com
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0 of 0 people found the following review helpful
Problem solved
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
https problem solved, earlier it was Http.
Problem solved in the 5 minutes only.
Not any.
https://admiringlife.com/
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0 of 0 people found the following review helpful
Email problem on siteground
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have some email problem, but their support are amazing.
From customer service into technical support, work really fast like their hosting service.

Cheers!
Great Support!
www.sharpedge.me
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1 of 1 people found the following review helpful
Site down due to my fault
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am very new on their server but It was good to see them active after I complained about the site down and launched a support ticket, the support guy responded with my site back to normal. So when i rechecked, the site was live.
outlookpakistan.com
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1 of 1 people found the following review helpful
I always feel like in good hands with SiteGround support
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There were some issues with the migration plugin but the team took it further and helped me beyond than expected.

I really appreciate it.

Best regards,
Luis
fast and excellent support
None
http://africagreentec.help/
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1 of 1 people found the following review helpful
Excellent Custome Service WITHOUT the CO$T!
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great affordable hosting with very little lag time and no fuss. Customer service and tech help people are easy to get hold of via chat or phone with very little wait time. Friendly knowledgable and more than that, Paitent staff know their stuff and happy to help you with any issues that arise tech or otherwise. On the start up plan for the last 9 mths and this is the first time I have had to contact them as the support documentation has been more than enough to get me set up and running smoothly thus far. I was helped almost instanty by the chat agent and my issue was resolved in less than 5 minutes Would highly reccomend SiteGround as a provider to any business (particually the small & solo business operators like myself. <3
Excellent Customer Support, Fantastic Tutorial/FAQ resources, Great Pricing, Reliable Service
NILso far
www.insightlifestyledesign.com
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0 of 0 people found the following review helpful
About a staging problem while restoring database of the www.guaquira.net
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Petar did a great job and explained to me the problem and then redirected the ticket inquiry to his peers to be solved at a higher level. I appreciate the same excellent job the SiteGround people do to solve our lack of sufficient knowledge.
www.guaquira.net
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0 of 0 people found the following review helpful
Prompt and thorough assistance in answering questions and resolving issues
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a new customer to Siteground, but not at all new to hosting, and am impressed already by both the promptness of support, and the thoroughness (and patience) shown in helping to resolve perhaps relatively minor issues drawn out over days only by myself, and despite dealing with 3-4 different people on a single ticket, support continued seamlessly until the issue was resolved.

It's also worth mentioning that the online knowledge base of FAQs is very good for a change, and not just links to third party websites, and I have had very little need to for actual support because of this.
Quick and competent support with no sense you are asking a dumb question even if you are
Can't really complain, nothing but positives compared to previous hosting providers
https://johngillespie.nyc
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0 of 0 people found the following review helpful
Website and Email Issues
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He fixed my email and website issues fast, which I've been having a problem all year with.
Fast and great
www.Marsh-Mallo.com
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0 of 0 people found the following review helpful
Blazing Fast Support
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
We had a perfect experience when we requested help on Christmas Eve as our site crashed for a few minutes due to an auto-update triggered by the system. We were able to bring our site back up and disable the root cause of the error within 10 mins and our operations were humming as usual soon after. Its critical that business get such support and the experience was flawless.
www.capitalstreetfx.com
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0 of 0 people found the following review helpful
Siteground is the best
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is awesome, really great uptime but one of the most important aspects for me they have covered.
Customer service is just a 10 out of 10 everytime I have a problem they are there to help me within seconds and within few minutes problem solved. If its a bigger problem they assign an employee and will fix it as soon as possible.

I will not go away from siteground again and really worth the premium price.
Great service
None
https://tslagter.nl/
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0 of 0 people found the following review helpful
Always outstanding service
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
From availability to courtesy to always solving any kind of problem in real-time, Siteground has always blown me away with their superior service.
siteground.com
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0 of 0 people found the following review helpful
Awesome and helpful
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great service from SiteGround tech support. Ultra fast turnaround and well explained replies. Thank you so much.... NEF : )
Everything
none
www.nefkano.com
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0 of 0 people found the following review helpful
first class host and immediate support system
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I submitted a ticked for an email problem at the server end and within 10 mins the problem was sorted out. first class service and reliable host. Very happy to recommend to anyone needing hosting
Very good speed, Excellent customer service, immediate help via ticket system,
NONE
hawks-world.com
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0 of 0 people found the following review helpful
Good support
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Always a very supportive customer care. They are reliable and very friendly.
Siteground
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0 of 0 people found the following review helpful
Bang On !!!
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The tach team are first class. Knowledgeable, polite and more than capable .
https://seostrategy.expert
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0 of 0 people found the following review helpful
Yes
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
WONDERFUL CUSTOMER SERVICE! Absolute pleasure to chat with. 10/10 would do it again lol
GIVE THIS MAN A RAISE! He should be running the enter service division on how to create a 5-star experience.
NONE, 0, NADA
https://www.myfoxhero.com
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0 of 0 people found the following review helpful
Siteground
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I recently migrated my website hosting to Wix, but wanted to keep my email hosted at Siteground. Everything was fine, except I couldn't access my email via Outlook like the way I used too. Feeling a bit panicky, I contacted Siteground. They were able to solve my issue very quickly. Well done!
Fast effective service
www.benatural.com.sg
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0 of 0 people found the following review helpful
Outstanding support
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
By far the best customer support experience I ever had before. Unlike the other big hosting companies, Siteground really helps the customers. They respond quickly and takes the time to look into your issue to resolve it. Worth every penny in my opinion!
Outstanding service, reliable, many features and cost
Haven’t find any yet. Hope it stays that way
dechinesemuurleiderdorp.nl
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0 of 0 people found the following review helpful
Great Support, Quick & very knowledgeable
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hello, all of you are great. For the short time I'm with Siteground, I am really happy how quick and knowledgeable the support teams, that's why I decided to go with Siteground than Cloudways! Thank you for helping me recently with the transfer of 2 more sites. It was a short notice but within 24 hours my site were transferred. Happy Holidays to all!
Support is awesome. They are quick and customer service is great!
hisandherwishlist.com
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0 of 0 people found the following review helpful
Thanks
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a problem which seemed impossible to solve but I was shown an easy way to work through to get results.
Clear instructions, patient
Wish I had their brains & techno abilities
wwwmalenywildlifeholidayhouse.com.au
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0 of 0 people found the following review helpful
10/10 so far!
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
So far, so good!

Very easy to use compared to other hosting companies I've tried.

Quick, easy and simple!
Great Customer Service, Easy to use, fast
More expensive than other alternatives year 2+ (but, you get what you pay for)
moneyedmedia.com
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0 of 0 people found the following review helpful
Supervisor Magic!
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm sorry my frustration with numerous CHAT calls ... 6 in fact ... before the initial problem was tackled and met headon. Won't know until the morning if what was promised would be accomplished. I am definitely more hopeful now than ever.
My negative feedback brought immediate action from the supervisor.
Unfortunately it took six conversations and 14 long hours to resolve the migration issue "we" were having.
yourittlife.com
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0 of 0 people found the following review helpful
ELIYAN is amazing!
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Eliyan is AMAZING! Please promote him, great service love siteground!
Eliyan!
None!
digitaltechteam.com
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0 of 0 people found the following review helpful
Excellent Support Transferring a Site
  · 4 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
I transferred a website to Siteground after I started to have reliability issues with my previous hosting company.

The support at Siteground is excellent with excellent response times on their web chat support.

Cloud Flare and SSL included in hosting price. Great tech support.
www.bluevalleycarhire.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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