SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 118 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
GREAT service and support from GREAT PEOPLE
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I dabble in web design and also have a separate business with a larger website full of graphics. I used to host on Godaddy and found out that my site was ranking lower because of speed issues. A friend recommended Siteground, so I did my research and found out they are well respected for their speed. I switched my site over and the Google Page Speed insights increased greatly, immediately.

When one of my clients' sights was infected with a virus, they helped me resolve the issue and get the site back up and running. I just had them migrate another website to my servers for a client, they did it quickly and headache free. Any time I call in or chat for support, I get the answers I need quickly. What more can you want from a web host, great people providing a high quality product with amazing service and support. Thank you Siteground.
Great customer service, fast and reliable hosting, excellent support
Sometimes it is difficult to reach customer support
automarketed.com
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0 of 0 people found the following review helpful
Answered Question Directly and Friendly
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a question on a cron job set up and he answered it quickly and in a form that was understandable.
Quick Accurate Response
None
https://syntheticmotoroil.org
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0 of 0 people found the following review helpful
A great help from Petar
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am so happy with the assist I got from Petar. he is so fast in answering me and helping me solving my problems, and he even made all my problems very easy to solve and after I had a chat with him, everything became easy now.
Thanks again Petar
thingstodoinsharmelsheikh.com
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0 of 0 people found the following review helpful
Just so darn helpful..
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Just love the way your tech support goes above and beyond. Just good old-fashioned customer serivice. Love it!
kkids.com.au
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0 of 0 people found the following review helpful
Since 2008 & going strong!!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am a Siteground customer since 2008. All I can say is that the support team has done me many resurrections of my sites. I. can not imagine ever going to any other server company! Thank you Siteground team for always being so loyal to me.
see review
havent had one bad experience since 2008
shindance.com
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0 of 0 people found the following review helpful
Wordpress Broke after an Update
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
After a somewhat routine Wordpress plugin of BPS-Security my Wordpress installation was broken. Looking up the support documents found on Siteground were just as good or better than ones found in a Google search. After some attempts of my own I was able to get the site 50% back but didn't have access to my admin page.

Once I exhausted all online resources I contacted support. My first agent was good and helped as far as he could until I corrected things on my end. When I corrected my problemsm my second call to support lasted about 60seconds, when I refreshed my browser all was restored....that fast!!!

Siteground saved the day again!! The support staff at Siteground are second to no one!!

I have never been disappointed with Sitegroundm 10+yrs and running.
Reliable uptime, Incredible backend, Awsome support, Long lists of tools and apps
NONE
milkandcoco.ca
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0 of 0 people found the following review helpful
Siteground Chat support is phenomenal
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fast. Right there when you need them. The support team at Siteground come onto the chat like they were expecting you! All answers are thorough. Very reassuring. Best hosting people I've ever worked with.
https://farhavenpress.com
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0 of 0 people found the following review helpful
Fabulous as always
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ines was thorough and extremely helpful. She made my job easier! Thank you!
jeannenangle.com
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0 of 0 people found the following review helpful
Just perfect!
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just had an amazing experience with support which resolved my request so quickly that I didn't even have time to write down the name of my contact to congratulate them here.
auperou.com
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0 of 0 people found the following review helpful
Great Customer Support
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Customer Support was so helpful. They fixed my problem and then provided me with additional information I needed to migrate my website over to siteground.
www.threesdesign.net
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0 of 0 people found the following review helpful
Awesome Support from SiteGround
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround has awesome support! Today Atanas V. assisted me via Chat. He took his time and made sure he fully understood my inquiry. Atanas checked out a few details for me regarding multiple websites and was able to advise me about the correct procedures to follow. He was very knowledgeable, extremely polite, and fun to interact with. Yes, fun! Such a great attitude. Thank you!
Awesome Customer Support and super fast loading of websites in browser,
No cons.
www.producertechah.com
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0 of 0 people found the following review helpful
Domain pointing.
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very knowledgeable and patient with clear answers to my questions.
All the pros
No cons.
thelombardproject.net
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1 of 1 people found the following review helpful
Rusi & Siteground SSl Fix
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It goes without saying that Siteground is at the top of the list when it comes to a Hosting company. They know what people need and it shows by the vast connectivity and features that come with working with them.

Rusi helped me today in fixing an issue that I was spinning my gears on. My only regret is not reaching out sooner and saving myself the time. I was connected in less than 10 seconds, Rusi immediately went to work and I could tell he was there to help and to do it quickly. We were done and everything was working in minutes. I think I closed out 3 tabs and reloaded a couple pages, but Rusi was always connected and there, that was important when going through the process and making sure I could scroll through the message feed and follow his instruction.

I really only have good feedback for Siteground in general. I want to note I am new to this service and looked at fixing this myself. I found that they had a robust system years ago, and can see how they've even improved it since. The functionality is easy, literally everything just works.
mcgrawboxbrewing.com
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0 of 0 people found the following review helpful
on spot support
  · 23 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I liked their support. I have an issue with my website. I asked help from their support team. i got lightning response and not response and they immediately resolve the issue. Thank you.
siteground
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0 of 0 people found the following review helpful
About transferring a domain
  · 26 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He answered my questions readily and although I am new to all this he made things very clear.
Not up yet
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0 of 0 people found the following review helpful
Top Notch Support - Every Time
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a website developer. A college professor of mine referred me to siteground about a decade ago after a website development course. So I started my hosting experiences with Siteground. Oh how fortunate that was. I thanked that Professor just two years ago at an alumni event!

After accessing/managing so many client sites on virtually every other hosting service I can attest that not a one of them has ever <strong>in a decade</strong> come close to matching Sitegrounds Interface, Knowledgebase, Options, Includes or their quick alerts for any upcoming server side issues. Always, Every Time, Respect for me in every interaction. For about ten years now. Their Support through chat always goes above and beyond.

I missed CPanel at first when Site Tools rolled in, but wouldn't go back now. It puts everything for each site in your account into its own area to manage quickly. My wife said I am gonna sound like a bot but I just finished another amazing chat support and said okay I will review tonight.
I have the time to because Siteground Support Appreciates & Helps Their Clients.

I have never phone supported with Siteground so can't speak to that, but I have with several of the other hosts. It is always reminescent of being on the line with your cell phone provider trying to get assistance. They had no chat assistance available and there I was listening to music like it was 1989 and my phone had a cord.

Siteground's Great - Prove Me Wrong - I will host your site for a year. Offer only valid for websites under 10gb. Throughout the entire year on that 10gb too, not 10.01gb, 10! :}

Client Respect & Appreciation. Interface - Ease of Use. Tutorials and Chat Support
No Cons. My services here are worth every penny I have ever spent.
B-Graphic.com
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0 of 0 people found the following review helpful
Always top support!
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Another DNS issue solved blazing fast! These guy's support rocks!!
lms.casa-do-professor.pt
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0 of 0 people found the following review helpful
So helpful.
  · 28 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I do my business site myself, am not a coder. Any issue has always been sorted with the help of Siteground peeps. No issue or question a problem. Live chat has saved my sanity twice in the last week. Really easy to use, the website takes care of it self. Notified of issues, like if it happens to go down. Happened twice in I think four years, both from my editing. Both fixed by Siteground peeps, within a half hour. They are my second hosting platform, so happy I made the change.
Live chat 24/7, easy to use site tools, great templates.
None, I’m happy.
HTTPS://RubyBrown888.com
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0 of 0 people found the following review helpful
website migration
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
She was very helpful , knowledgeable and precise to understand and resolve your challenge
scaarf.com
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0 of 0 people found the following review helpful
WordPress issues
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great support and tipps on how to work with my website. I'm totally new to all these issues, so I'm very grateful for your patient help.
kindskraft.com
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0 of 0 people found the following review helpful
unparalleled service and hosting
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I used another hosting provider for about 5 years and then switched to SiteGround because I was tired of the poor performance, cost, and lousy customer service. The other service was through cpanel and provided WordPress. SiteGround is night and day better. Unparalleled support and amazing hosting capabilities. I have had to use customer support twice now, once to solve a problem and another time to upgrade the service. Each time I got a hold of someone in seconds, and the upgrade was seamless. I don't normally leave such reviews, but SiteGround warrants it.
unparalleled service and hosting
I haven't found any yet. Once they changed their nameservers for an upgrade but gave everyone like 2 months to make the change in DNS.
https://unexpectedvirtualtours.com/
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0 of 0 people found the following review helpful
SiteGround team really do help!
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am in the process of migrating a client's domain and website to SiteGround. After nearly ripping my hair out yesterday because of total lack of interest and help from current host company, I got onto the SiteGround chat with Yordana today and literally in 10mins she had sorted me out and the migration is in process. I wonder if the current host company even realises that the primary reason we are moving the site is because of the lack of support and interest from their tech team when you need help. And that's not only on one website, its every one that sits with them. Personally I will recommend SiteGround to anyone looking for a host.
https://nessieined.com/
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0 of 0 people found the following review helpful
Amazing
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Superfast, and helped me solve my issue in under 5 min. Best support
https://oo5dynasty.com/
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0 of 0 people found the following review helpful
5STAR SERVICE
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
gave me great advice. gAVE ME THE INFO NEEDED TO SET UP MY DKIM settings
customer support
NONE
7STARRMARKETING.COM
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0 of 0 people found the following review helpful
Well Managed top Notch service and infra
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Using since last 2 years and find it the best premium and managed cloud service across similar budget. Support is always around corner and everything is so well managed i hardly need to contact them. Proper tools help you to do all by your self with a fine control on website.
Best Infra, Awesome control panel and always available support
Little bit costly
pharmasapience.com
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Leave your review
  • Performance
    10
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