SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 93 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Dedicated support
  · 6 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great support for Stefan, despite his situation being not the most comfortable - thank you!
xtelio.com
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0 of 0 people found the following review helpful
Customer Support has been really great so far!
  · 23 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Borislava was really helpful with getting me the information that I needed and also friendly!
tristan-wheeler@gmail.com
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0 of 0 people found the following review helpful
Great service here!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Kind people i like that! They are awesome i hope that this stay!
Everthing
Nothing
luminousloose.com
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0 of 0 people found the following review helpful
contact customer service siteground
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had some very good experiences with their customer support. They try to explain everything as good as possible and look into the problem with you (over and over again) until it is solved. Maybe not the fastest customer service, but always very friendly persons who genially try to help you the best way possible.
Great customer support
You need a little bit of patience sometimes, but you can feel that they do there very best!
ergopraktijk.be
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0 of 0 people found the following review helpful
Siteground support is exceptionally good
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I would have given 20 marks for everything, if I could. But anyhow 10 each speaks volumes about their support. Veronika was great, polite, respectful and very knowledgeable. She saved my website. Siteground support is always top notch.
https://www.oakvillecriminallawyer.ca
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0 of 0 people found the following review helpful
Great Support
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The level of support is brilliant. Always have time for the customer and always help to try and get a solution.
www.forch.com.au
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0 of 0 people found the following review helpful
Technical Issue
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I having issue on the domain and can't access to my website, Yordan Z assisted me with patience and great assistance and also resolve all my issue on the matters and I really appreciate his great assistance.

Yordan Z, you deserve a 5 star rating and u are a gem in your company.
Everything resolved and it great
No negative
OPTIMUS-MS.COM
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0 of 0 people found the following review helpful
excellent help
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
they are helpful and fast and can help you anytime
fast
nothing
siteground.com
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0 of 0 people found the following review helpful
Quick and no drama's
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had error codes in my media files,
The staff at Site Ground are the best in 5 Minutes he had the problem fixed and my site was back to normal again.
This is the best service ever.
Great customer service , and added site performance tools.
non yet after 4 Years.
https://www.uniqueessentialsaustralia.com.au
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0 of 0 people found the following review helpful
Very Pleased
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Extremely helpful and quick responding chat service, I was incredibly pleased.
taylorgilliatt.com
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0 of 0 people found the following review helpful
LOVE THE SUPPORT - Chat is AMAZING
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Eliyan was so kind and patient and helped make a complicated situation, easy to understand. I had so much anxiety before chatting and he put me at ease. This is exactly why I love siteground and recommend to people ALL THE TIME. Very much appreciate the always above and beyond support. Thank you for having such pleasant and wonderful people on your staff, it makes the experience so much more enjoyable.
The support siteground provides is by far the best within this industry. They always go above and beyond.
A little pricey but if you do the extended plans, it helps.
terranovanetwork.com
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0 of 0 people found the following review helpful
Excellet Service
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent Service, quick, to the point, got issue taken care of within minutes. Thanks Again!!!
unistoneimports.com
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0 of 0 people found the following review helpful
Best customer service
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Just got off the support chat with Siteground and their customer service was brilliant as always. Seriously, these guys are amazing.
Easy backend interface. Great customer service. Easy site migration.
adrianashairsalon.com.au
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0 of 0 people found the following review helpful
Siteground Customer Service
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
One of the best customer service experiences I have had.
www.autopatient.ai
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0 of 0 people found the following review helpful
Excellent Support
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Support team is excellent, My site was down coz of a malware attack and we tried to clear up the files which messed up to bring the website back live. Antoan Momchilov had taken extra care in fixing the multiple issues and helped us bringing the site back live. Really excellent support by him appreciate it.

Excellent customer service and tech team
None
pascamerica.org
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0 of 0 people found the following review helpful
Great Customer Support
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm just here to say THANKS technology for allowing us to solve our issued via chat, and thanks SiteGround for having such an amazing Customer Support.
Great Customer Support
www.mariafornieles.com
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0 of 0 people found the following review helpful
excellent service
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great serivce once I was able to find the link
quick response
www.karselisarts.com
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0 of 0 people found the following review helpful
Awesome Customer service
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I recieved top notch customer service from Agent Dimitir
www.positivityspeaks.shop
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0 of 0 people found the following review helpful
Great customer support
  · 22 days ago.
  • 5/10
    Performance
  • 10/10
    Support
  • 0/10
    Price
  • 7/10
    Reliability
  • 7/10
    User Friendly
Stefan helped me out, and he took the time to list the options I had and what I could do. Which wasn't much in this case, but he helped talked me through it and I was satisfied.

So I might have my issues with the SG service, but the customer service has been great.
Great service by Stefan
They seem to be going through some quality of service issues at the moment, and the staging system is kind of unintuitive and clunky
siteground.com
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0 of 0 people found the following review helpful
Fixed Site Health Problems quickly
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Radoslav T. was super kind and went into my Wordpress and fixed the site health problems that I have been trying to figure out for weeks. It only took him as few minutes and I'm so grateful that the problems are resolved.
Great Customer Service
www.dailyalchemy.com
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0 of 0 people found the following review helpful
Pavel's great
  · 24 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Pavel helped me with my WordPress site directory issue.
Super quick and great support.
none.
www.stuartschnee.com
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0 of 0 people found the following review helpful
Prompt and right solution
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Superb.For last many days ,I was stuck with this problem.Last time guidance was ok but solution was not.This counsellor advise the way-it instantly got resolved.Very practical and knowledgeable.
https://prayagsangam.com
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1 of 1 people found the following review helpful
Support
  · 26 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The help Vitalba did was great. and I am very thankful to her and the team for understanding the situation and helping me.
newzkart.in
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0 of 0 people found the following review helpful
Efficientcy +
  · 26 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a problem and contacted support via a chat but a call and did not see the response but they fixed my problem without any fuss - great work
Customer support, value for money, extra bonuses, serves close to Australia
https://tonipowell.me/
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0 of 0 people found the following review helpful
Top Hosting Site
  · 27 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground your customer support is excellent. When i didnt have the fund to renew my subscription you have always listened by extending my renewal date to give me the time to make the payment. Keep the excellent work
www.livegig.stream
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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