SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 44 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Great Service and great Support! Happy to be a Siteground customer ;-)
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The Siteground Team is a really good and professional one. They always help you when you have difficulties in setting up your online activities. Highly recommended Customer support!
They reply immediately and they provide you with all the help you need
No Cons
www.parlolanguages.de
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0 of 0 people found the following review helpful
insane customer-service
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I don't write reviews often because I believe most customer-service experiences are the same - they help you and that's it. The guys over at Siteground are different - they helped me fix a logo issue that I had, which is usually a developer concern that would have cost me money. They helped me multiple times when I needed it, and didn't just guide me, but actually did it for me so it fixed the issue!!!! AMAZING! I'm going to upgrade my services because of this and rent a dedicated box.
amazing customer-service, great customer experience
nothing
www.pixelfire.gg
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0 of 0 people found the following review helpful
Teodora is AWESOME!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Teodora was fantastic -- helpful, friendly, fast, knowledgeable, and showed an excellent command of English. Thank you.
www.medleycommunications.net
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0 of 0 people found the following review helpful
Great Service
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Customer service is always fast to get a hold of and very friendly. I moved from Bluehost which was horrible and I've had a great experience overall with Site Ground. Prices were good.
Everything
None so far
wilsonnurseries.com
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0 of 0 people found the following review helpful
Regarding Pricing
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 7/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
All 10/10 except I would like to pay monthly or have the option to buy 3/6/12 months and monthly as well
or even weekly even if its $1 extra or something.

To suit my budget

I told plus.microsoft.com to charge weekly for office, they started charging monthly.
Very fast support, excellent beginner scripts, easy to follow after a small amount of practise.
Would just like to be able to license weekly or monthly to fit my low income.
www.cwb.org.nz
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0 of 0 people found the following review helpful
Customer Service and Support
  · 11 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I really love thier customer support, they are so experience, shout out to Vladislav he take his time to enlighten me more on hosting plan, thanks a lot man, team siteground for life....... Are you looking for best hosting on the planet, then look no further www.siteground.com is the major key. Says Spiff..
Support
None
Spiffloaded.com
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1 of 1 people found the following review helpful
The best customer service, the best web hosting - I love them!
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have reached out to SiteGround's support on a number of occasions - probably 20-30. Their pre-sales support were fantastic when we were looking for a new host, which led me to moving our work account to SiteGround--and we've never looked back. I later signed a client up for SG and then moved my own sites to them. I manage to come up with all kinds of silly problems, often to do with SSL certificates, or crazy amounts of resource usage because of plugin conflicts, and they are always SO SUPPORTIVE AND FRIENDLY. I could not recommend them more highly. Thanks so much to their team!!!
Amazing customer support, up-time, facilities, ease-of-use, and I love that their customer support also have extensive knowledge of WordPress
None!
www.imimediation.org
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1 of 1 people found the following review helpful
Very kind
  · 12 days ago.
  • 10/10
    Performance
  • 8/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It's cool when you just press a couple of buttons and your problems are solved.
escenalocal.com
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1 of 1 people found the following review helpful
Great customer service. Always knowledgeable.
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Always receive quick, accurate, knowledgeable service. Love it.
Security, customer service, help whenever I need it.
Well, of course we all wish it were free!
thepinehavenreport.com
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0 of 0 people found the following review helpful
By Far The Best Hosting Provider On The Planet
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
During my time as a web designer, I have hosted with a variety of providers. Many have started off good but over time, standards have dropped or takeovers by larger companies have had a devastating effect on customer service and site speed etc.
However, Siteground is the only provider I have ever used that has gone from strength to strength in both service and performance.

The support I have received is always second to none. The hosting has always been fast and reliable and their prices are very attractive in lieu of the quality of service provided.

I would highly recommend Siteground to anyone seeking a superior hosting provider who actually care about their clients.

My advice, don't hesitate....... Give Siteground a try.......... You won't be disappointed.
Superior Customer Support. Amazing value for money. Fast and reliable hosting even on shared hosting plans.
None whatsoever
www.bisfhouse.com
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0 of 0 people found the following review helpful
Excellent assistance
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very good response time and helpful staff members, went beyond the call of duty to help me resolve an issue.
www.hmevans.com
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0 of 0 people found the following review helpful
Great Customer Service
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really helpful customer service team, before and after purchase.
Mutli-site feature doesnt work the way I expected. Ideally it would be useful to have a C-Panel for each site.
siteground.com
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0 of 0 people found the following review helpful
assistenza per migrazione sito
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Grazie! È sempre un piacere avere a che fare con persone così professionali, educate e gentili. Non mi fate mai sentire incapace e mi aiutate ad imparare un mestiere che amo.
eugeniabrini.com
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0 of 0 people found the following review helpful
Dobromir Rocks!
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Dobromir quickly reviewed my account details, and asked detailed questions to understand my technical issue. He provided two very detailed tutorial articles about the process with which I was struggling, and then was even able to help me get my site back up without my having to do anything. What a killer support experience. Ill be with Siteground for the rest of my life. Thanks Guys!
Professional, Efficient, knowledgeable, timely
N/a
breckonlewis.com
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0 of 0 people found the following review helpful
Excellent quick help
  · 15 days ago.
  • 9/10
    Performance
  • 9/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a tough login problem, but for help, I needed to...... log in! So I contacted Sales, and received adequate information.
Adequate information.
Difficult procedure.
stvtext.nl
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0 of 0 people found the following review helpful
Review
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
PROS
Every time I've contacted Siteground for help, they have been amazing! Great support!
WEBSITE
SindabadExpress.com.com
Ive reached out to site ground on a few occasions. Every time I feel the need to write a few because they are wonderful! Barely any wait time and a knowledgeable tech to help with any questions.
SindabadExpress.com.com
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0 of 0 people found the following review helpful
excellent service
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent service. Helped to get my site up and running. Great skill and very polite.
theroulettewinner.com
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0 of 0 people found the following review helpful
First time help with hosting transfer
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Transferring websites. Scary project for amateur. Chat was immediately available. Excellent command of English. Very quick to understand my questions and patient with my confusion with some parts of instructions. I will recommend siteground to friends and associates.
No waiting for support chat, English good, responsive.
None at this point
lakeoswegochiro.com
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0 of 0 people found the following review helpful
Renew wordpress
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The host was really helpful and very knowledgeable. She was able to help with my query in no time.
Great support, quick response, friendly and helpful staff.
None
melanieappleyard.com
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0 of 0 people found the following review helpful
Excelente atención y servicio
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excelente atención y servicio. El hosting siempre funcionó correctamente y las veces que necesitamos el soporte nos solucionaron todo muy rápidamente, incluso nos realizaron mejoras en nuestros sitios.
Servicio y soporte
revistadeck.com
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0 of 0 people found the following review helpful
Amazing (and most important, patient) support as always
  · 28 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I only use SiteGround for hosting for everyone I build websites for, the cost could be 100 times more and I would pay it because of their A++ customer support. It's nice to not be made to feel like a moron when talking to support, or like the problem is all in your head like I've had with GoDaddy or BlueHost. I ask stupid questions sometimes especially at midnight when I'm working on a client site, and they're always friendly and help me out no matter what. I was just on support for an hour with them for a clients site that was so problematic and they didn't once try to hurry me off support.
Great Customer Service
None
baliandbeyond.ca
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0 of 0 people found the following review helpful
Always helpful
  · 29 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Your team is always super responsive & ready with quick, helpful answers. Such a difference that makes!
Super fast support
popwagon.com
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0 of 0 people found the following review helpful
Impeccable Service
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
We were forced to look for a new server when the one we had been with for many years downgraded their services and support hours. After stumbling on a non-biased site - a rarity these days, as most review sites are paid to write outstanding write-ups - that rated SiteGround #2 against another company who offered far less (in my opinion) for a lot $_more.

In just the 1 week we've been them - aside from fully migrating our site over - we've inundated them with support tickets, but they've never failed to act in every issue in an above-timely fashion and fix everything. And you just can't beat 24/7/365 service!

Kudos, Guys!
Low-cost - at least for the first 3 years (if paid in advance) - well-mannered, and 24/7/365 support.
None as yet (fingers crossed!).
https://www.quikstage.com/
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0 of 0 people found the following review helpful
Amazing support - got my site back up ASAP!
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
MY site was hacked, and after trying to figure it out for a couple hours, I asked Siteground support. The agent I spoke to via chat was amazing - she restored my site quickly, told me where the vulnerability was, as well as how to fix it. Thank you so much!!!!
Siteground
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0 of 0 people found the following review helpful
Awesome
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Yoana went above and beyond to help us configure Outlook with our hosting package.
great service
none
www.higheryieldsconsulting.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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