SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 37 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Brilliant service. Love SiteGround,
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Stefan M. was particularly an amazing help. Will recommend to friends
www.ccevolution.com
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0 of 0 people found the following review helpful
Fab service!
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I ahve been with SiteGround for a number of years now and I cannot say thank you eanogh for a fab customer and technical servise! They are the best!
Great customer and technical servise, alway available and very quickly to sorted you out. Fab!
None so far.
www.sungaia.org
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0 of 0 people found the following review helpful
Super awesome support
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Super awesome support. Went above and beyond with answering my questions. Everytime i use support they are amazing.
matthewbyrt.com
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0 of 0 people found the following review helpful
Excellent Support
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Got my issue resolved within 5 minutes. Excellent support and nice executives
https://infiwebs.com
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0 of 0 people found the following review helpful
Account Management
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have been helped by martin to manage my web
hosting account and had an excellent service.
Fast and efficient help and customer service
None
hellas1.net
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0 of 0 people found the following review helpful
One of the best customer service experiences I've ever had!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Alex worked with me for several days in order to help me get a siteground hosting account. I had troubles with the website during the verification process and payment process (since I'm a US citizen but am currently overseas). We were in contact over live chat, email and phone. His responses were timely and used several uncommon methods, like generating custom payment links to get around some of the website verification processes that were in the way and ultimately helped me get my account running.
amchamsouthwest.org
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0 of 0 people found the following review helpful
Pre Sales Experience
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had an online chat with A Senior Sales Rep.
I had a lengthy series of questions before I can subscribe to the Site Ground hosting service. All my questions were answered in detail and answered with intelligent answers. Not like some sales people that don't have a clue. I found this VERY refreshing and gives me confidence that if the Site Ground Sales people are this knowledgeable, then hopefully the Technical People are equally as knowledgeable. I will be looking forward to starting a trial subscription very soon.
So far the Pre Sales has been excellent
Not sure about them being located in Europe
Site Ground
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0 of 0 people found the following review helpful
Excellent customer service again from a SiteGround tech
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent customer service again SiteGround tech.
Even with my confusing questions, he was, friendly, addressed my issues directly and clearly.
Offered additional help in the future if needed.
Excellent
none
skullmerchandise.com
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0 of 0 people found the following review helpful
Transfering issues,
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great help and was able to process a transfer that was needed.
siteground,weeble.
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0 of 0 people found the following review helpful
Excellent Hosting and Supperb Support
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent hosting. I tried Namecheap, Bluehost, Godaddy. Sitegrounds hosting is miles in front of the competition. Special thank to Claudia S.
Fast and reliable hosting
www.omegafinance.si
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0 of 0 people found the following review helpful
Review
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It's very rare that I write reviews however based on the customer service that I have just received I felt I had to. My host was amazing! He was extremely helpful and responded to all my questions within seconds (not left me waiting like a lot of the others) I have now moved my websites over and delighted to be working with such a professional and helpful company to host my websites. They also said that they will assist me with any questions or queries i may have for when i build my new site on Word press.. thank you! ;o)
Fast response, helpful, patient and just overall very professional.
There wasn't any
www.zensationalbeauty.co.uk
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0 of 0 people found the following review helpful
So bad I can't give 11/10, simply the most amazing customer service across ALL different types of companies in the world.
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Forget about hosting services for a moment. SiteGround has the best customer service among all companies of all types of all continents! This guys simply know how to make real money: with the BEST customer service.
Just everything. From technical to billing issues.
None
www.simply-green.nl
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0 of 0 people found the following review helpful
excelente
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
me encanta la buena atención de siteground porque responden en breve y con muy buena disposición, es la mejor opción que pude escoger
www.electrinventor.com
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0 of 0 people found the following review helpful
Absolutely great support
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent customer service. Daniel, who assist me, was able to identify and resolve my WordPress directory rights issues within minutes of our online chat. Best support I've gotten in a while. Thanks, Daniel!
Absolutely a pleasure to deal with!
ezfrontdesk.com
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0 of 1 people found the following review helpful
Support is very Nice and Fast!!!
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Support is very nice and its on time, they assist very nice way.
www.mayflowerlaguages.com
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0 of 0 people found the following review helpful
Great tech support
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Petar was fast and able to resolve my problem quickly. Thank you Petar.
Quick response time, fixed effectively
None
evolveperformancerunner.com
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0 of 1 people found the following review helpful
WP & SITE BUILDER ISSUES
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He is very Pro and helpful, give a rise to him!!!!
Ammy'sBlog
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0 of 1 people found the following review helpful
Excellent Hosting
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Joined Siteground fairly recently and discovered quite soon how good their support is, so much was I impressed that I added other sites. Most of the support I had was with Chat which solved many things quickly, otherwise I used the Ticket system and have been amazed with it.
Great customer support, very friendly staff. Sites load much faster than they used to.
Can't think of any.
Valandben.eu and Stemster.net as starters
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0 of 0 people found the following review helpful
Faultless
  · 23 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been with SiteGround since 2014, had never even been backend of a website before then, let alone Admin privileges & hosting, they've resolved every issue teaching me as we've gone along by explaining how / why / what they did for resolution & often most importantly: Why the issue arose in the first place, absolutely invaluable.
Support is second to none, except one lady who will remain unnamed.
The lady alluded to above - I had one down from top hosting plan able to handle multiple sites. Tried to add a second website (Solidres), my webmaster already told me the alterations necessary for such a resource intensive site: No, she wouldn't do it, insisted I had to upgrade to top plan...for TWO sites total? No, I moved it to CloudAccess instead, they can handle it no problem. However I REALLY miss SiteGround support there.
thai-mc-tours.com
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0 of 0 people found the following review helpful
Siteground
  · 23 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am a small business owner and I manage my own website. Siteground has been there when I have questions to help me figure out things I don't know.
Great Customer Support
None
Siteground.com
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0 of 0 people found the following review helpful
Best Best Best service out there
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am so impressed with siteground and their support! Their team have a way of explaining the technical terms to a non-technical person. Miguel and Luka amongst the others have been so helpful and patient and I am so grateful! It is so nice that they are real people with personality and even have profiles. I am proud to use sitegrounds great products and services.
Amazing customer support, no down time!
nothing so far
omeidachinese.com and omeida.org
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0 of 0 people found the following review helpful
Siteground takes the sky-high. Get it?
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best customer support service ever - Period.
Awesome Customer Support
none
blog.reesgargi.com
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0 of 0 people found the following review helpful
Amazing support from Momchil B.
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Momchil B. is a real professional who knows his work very well.
I spent 30 minutes with Momchil B. and received all the answers I was looking for, well, I had many questions...
professional, attitude, real expert
ankitimes.com
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0 of 0 people found the following review helpful
the best support team
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
siteground has the best support team ever!
they get a big A++++ from me
day4you.gr
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0 of 0 people found the following review helpful
First impression--amazing customer service!
  · 26 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My wife and I have been with GoDaddy for years. We have watched their prices go up and the quality of their service--especially their customer service--go down the tubes.

We asked Catherine, a friend and fellow blogger, at theblissfullmind.com what she would recommend. She recommended switching our hosting to SiteGround. Done!

SiteGround's customer service (including some "for dummies" tech support) is outstanding. We had my wife's blog transferred over from GoDaddy in less than a day.
Great Customer Service. Easy to understand, user level knowledge available onsite.
The salesperson I talked to initially was great. I had to back her up though, when I let her know that neither my wife or I were "techy" and that that was the main reason we were leaving GoDaddy.
janwieder.com (Company janwieder.com blog).
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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