SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 121 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Welcome experience.
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The technical staff at Siteground has been excellent. I am a neophyte to website maintenance with a personal history of poor technical assistance with a previous host and this was a delightful contrast.
Reasonably priced, flexible plans, and excellent help.
None determined yet.
podcastenlightenment.org
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0 of 0 people found the following review helpful
Very helpful
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm very pleased with the help I got on a difficult problem. The agents I worked with were professional and helpful.
https://www.sharinghousing.com
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0 of 0 people found the following review helpful
Siteground are fantastic
  · 28 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fantastic support. It's really helpful without need of much explanation. They get the problem and try to help no matter if it's technical fault of Siteground or just some user confusion!
coriti.com
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0 of 0 people found the following review helpful
Better than most and will be the best with a just a few more adjustment in customer service
  · 1 months ago.
  • 9/10
    Performance
  • 8/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
So far the Product is great and most of the Service is wonderful. The only thing I would change is more patient customer service via the phone process. If more patience is given then we can handle every issue in 1 call versus quickly getting the customer off the call in under 5 minutes only to have us call right back in the next 10 because all the issues are not solves which could've been solved in 1 call.
Better than Godaddy and Gator
They have to tinker with the phone customer service and allow their attendents more time to effectively deal with customer
Institute.com
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0 of 0 people found the following review helpful
Fast and accurate report on problem
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you for the detailed report of the problem that was causing my website to be inaccessible. At least now I know how and where to fix.
acadsystems.com
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0 of 0 people found the following review helpful
SiteGround made my work much easier!
  · 2 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love everything about SiteGround hosting, very easy to use, very safe, very fast and the price is very good for the services they offer. The support team is from another world, they answer quickly, very good communication and they always help me solve my problems!
www.shadileather.com
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0 of 0 people found the following review helpful
Best support team ever!
  · 2 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I would like to thank Petar, Ivo, Ivan and Vladislav, I hope I didn't forget anyone, for their amazing support, professional help, politeness and their attention to details. Their patience and dedication to provide rectify the issue was fantastic considering that I am not very knowledgeable when it comes to technical issues.

I was pulling my hair out and extremely frustrated, however, they had a look at every single detail and pointed out the problem which wasn't related to the hosting in a very polite way.

Even though it was their problem, they continued to provide help and advice! Thank you team, this dedication to help is very hard to find these days!

I believe there are many good hosting companies out there, however, I highly recommend SiteGround if you are looking for the best hosting and most importantly BEST SUPPORT!

Again thank you SiteGround and thank you support team for you professionalism and amazing attitude!
All Pros
No Cons!
sydneyfurniturecentre.com.au
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0 of 0 people found the following review helpful
Excellent customer support fixed redirection issues instantly
  · 2 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome support. Loved the way these guys handle technical problems.

I had to redirect domains & pages + the problem was site was static
Tech guys solved instantly that's so great.

Thanks a lot Siteground.
https://www.genesisminds.com/
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0 of 0 people found the following review helpful
AMAZING service from SiteGround always. AMAZING!!
  · 2 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround has always been amazing in their communication and support.
When in todays world where service has deteriated to 0 SiteGround constantly is AMAZING!
All 10's and well deserved.
Frank
Exceptional fast support and contactable.
There are no cons.
https://www.acesunglasses.com.au/
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0 of 0 people found the following review helpful
Jquery issue fixed
  · 2 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Service very quick
Pro developer
Service very quick
Pro developer
Service very quick
Pro developer
xiansaiful.com
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0 of 0 people found the following review helpful
Excellent support
  · 3 months ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have recently moved my VPS to Siteground and their support is second to none. This is my third VPS provider in 5 years and I have mostly moved service due to the quality of the support received and SiteGround are excellent at listening to their customer and their needs. The response time is short and the issue is usually resolved very quickly.
Great customer support
None so far but I reserve the right to amend my review
www.xava.ie
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0 of 0 people found the following review helpful
Amazing service and dedication to help
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Guys at support have been amazing helping me solve my problem.
shopalpha.fr
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0 of 0 people found the following review helpful
DKIM Signature
  · 3 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best hosting and support out there! The team at siteground is always ready to help with any issues/concerned I have had so far.
https://kryptonitecreative.com
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0 of 0 people found the following review helpful
Customer Support and overall services and company
  · 4 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hosting is the most important thing when working on a website. WordPress—as we all know—can be challenging when changing to manage, and more than that when changing a theme, going through the staging site and then deploying. SiteGround is the absolute best for me. Their customer service is extremely knowledgeable and has been our partner in our success.
Customer Support, User friendly, powerful tool for backing up, speed, and every aspect of inspades.news and globalheroes.com
No cons on my end. There might be the odd conflict with their plugin every now and then...but quickly resolved each time it happens.
https://www.inspades.news/ - https://www.globalheroes.com/
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0 of 0 people found the following review helpful
Anyone can host a website!
  · 4 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Anyone can host a website, but service and support are everything to me and I've been with 8 - 10 other hosts over the past 25 years and I must say these guys are the best.

They migrated my new site within the hour and it was up and running as soon as they did. They are always there to chat, talk if/when you need them. Very helpful, even when it's an unrelated issue or topic.
Excellent Customer Service, Fast Response for Support
Pricing is a bit higher than many, but not nearly as high as some!
https://lonepinetechnology.com
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0 of 0 people found the following review helpful
fantastic quick support
  · 5 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
fantastic fast answer on my question, and very good support
Grate support
www.artlalineafx.com
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0 of 0 people found the following review helpful
Service is 2nd to none!
  · 5 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Every time I have an enquiry these guys are on it in a flash.
Super fast customer service.
https://StretchCoach.com/
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0 of 0 people found the following review helpful
Hosting Services
  · 5 months ago.
  • 8/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 9/10
    Reliability
  • 10/10
    User Friendly
The best experience in the industry. Technology services and processes must be focused on customers SiteGround is doing exactly that, unlike others who are out to make customers feel unimportant and attempting to make that an industry culture.
Easy to use and navigate User Interface, and fast customer support response time.
Things are going wrong with my site too often
https://skills4industry.com
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0 of 0 people found the following review helpful
Great Support Through Stressful Time
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The team of techs provided ample information to resolve malicious code found within our WordPress site
They were all clear in communicating what steps were required, provided links to FAQs and recommended services to help, and they were prompt in their replies as we tackled the website downtime together - Thanks!
887thebridge.com
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0 of 0 people found the following review helpful
GREAT service and support from GREAT PEOPLE
  · 6 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I dabble in web design and also have a separate business with a larger website full of graphics. I used to host on Godaddy and found out that my site was ranking lower because of speed issues. A friend recommended Siteground, so I did my research and found out they are well respected for their speed. I switched my site over and the Google Page Speed insights increased greatly, immediately.

When one of my clients' sights was infected with a virus, they helped me resolve the issue and get the site back up and running. I just had them migrate another website to my servers for a client, they did it quickly and headache free. Any time I call in or chat for support, I get the answers I need quickly. What more can you want from a web host, great people providing a high quality product with amazing service and support. Thank you Siteground.
Great customer service, fast and reliable hosting, excellent support
Sometimes it is difficult to reach customer support
automarketed.com
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0 of 0 people found the following review helpful
Answered Question Directly and Friendly
  · 6 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a question on a cron job set up and he answered it quickly and in a form that was understandable.
Quick Accurate Response
None
https://syntheticmotoroil.org
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0 of 0 people found the following review helpful
A great help from Petar
  · 6 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am so happy with the assist I got from Petar. he is so fast in answering me and helping me solving my problems, and he even made all my problems very easy to solve and after I had a chat with him, everything became easy now.
Thanks again Petar
thingstodoinsharmelsheikh.com
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0 of 0 people found the following review helpful
Just so darn helpful..
  · 6 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Just love the way your tech support goes above and beyond. Just good old-fashioned customer serivice. Love it!
kkids.com.au
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0 of 0 people found the following review helpful
Since 2008 & going strong!!
  · 6 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am a Siteground customer since 2008. All I can say is that the support team has done me many resurrections of my sites. I. can not imagine ever going to any other server company! Thank you Siteground team for always being so loyal to me.
see review
havent had one bad experience since 2008
shindance.com
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0 of 0 people found the following review helpful
Wordpress Broke after an Update
  · 6 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
After a somewhat routine Wordpress plugin of BPS-Security my Wordpress installation was broken. Looking up the support documents found on Siteground were just as good or better than ones found in a Google search. After some attempts of my own I was able to get the site 50% back but didn't have access to my admin page.

Once I exhausted all online resources I contacted support. My first agent was good and helped as far as he could until I corrected things on my end. When I corrected my problemsm my second call to support lasted about 60seconds, when I refreshed my browser all was restored....that fast!!!

Siteground saved the day again!! The support staff at Siteground are second to no one!!

I have never been disappointed with Sitegroundm 10+yrs and running.
Reliable uptime, Incredible backend, Awsome support, Long lists of tools and apps
NONE
milkandcoco.ca
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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