SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 80 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Help with domain name and Wordpress Install
  · 14 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Quick to pick-up the chat request and was helpful in every way
Answered all my questions and provided extra information I wasn't aware of
none
www.thecarltonite.com
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0 of 0 people found the following review helpful
Excellent Customer Service
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The agent is very helpful and empathetic as well! He explained everything in great detail!
Great Customer Service, Very helpful, Very patient
www.stcatharinescarpetcleaning.com
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0 of 0 people found the following review helpful
Siteground has the best supporting team
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has the best supporting team
they are patient and informative, they won't leave you without solving your issues
thank you guys
thank you Anita and Vasil
proffilm.com
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0 of 0 people found the following review helpful
Best support for developers running many sites
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I moved a new client over to Siteground because of the terrible support they received via another company. The issues with their site are being investigated now by Siteground. I love that they will receive equally good support for their tiny little web site as even the largest customer. Thank you for being civil and intelligent with your support. I have been a developer for over 25 years and the good strong reliable support you get from Siteground is rare. Ivan was lovely.
intelligent polite support especially for a busy developer needing to trouble shoot beyond the basics
www.idainc.org.au
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0 of 0 people found the following review helpful
No words can describe the amazing service at Siteground
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is what any web agency needs to grow, by having such great 24/7 support from a hosting company is rare.
Everything I have experienced; support, platform and just how easy it is to just get things done.
What is that? Siteground has none according to me and the experience I have had so far.
www,lerumedia.com
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0 of 0 people found the following review helpful
Awesome support from the best!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
If anyone has been having iPad issues with ERR- Too many redirects they will know how frustrating this can be. Just spent 5 minutes with Preslav who solved the above issues on 2 of my sites. I couldn’t be happier.
Best support
None
https://artshowcase.co.uk/
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1 of 1 people found the following review helpful
General Director @ GazeFi.com
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you so very much for your highest level of commitment to help and support us to resolve the issue!
Especially, thank you to Donetian for his going above and beyond to help us fix the email not working on iPhone.
Great Customer Support
www.gazefi.com
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1 of 1 people found the following review helpful
Good Instant Support
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thanks for your instant support, i recommended site ground to all my friends.
https://caknowledge.com/
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0 of 0 people found the following review helpful
Best sales rep & company i have spoken with so far
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SVETOSLAV G. has been the most informative & best sales rep I have sopken with of any company that i have contacted ( and there is a few of them) looks like siteground is the best
Everything, support, price, live chat etc..
Just buying the hosting with the of 4 websites
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0 of 0 people found the following review helpful
Excellent job!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan was extremely helpful giving advice and recommendations to improve my website speed.
Great customer support
www.muyuna.com
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1 of 1 people found the following review helpful
Undoubtedly, THE MOST AWESOME SUPPORT!
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was testing out SSL options to secure my website. For some reason, things were not running smoothly with the SSL set up and CSS was breaking every time I enable my CDN. I was trying to enable the HTTPS through SG Optimizer plugin (Wordpress) and it was not happening.

I connected with Eliza D from technical support and she was dammmn swift with her knowledge and attitude. She resolved the issue and enabled the SSL and explained about the issue that was preventing HTTPS to happen on my domain. It felt I was talking to a friend of mine and not an unknown remotely located person.

This made me leave this first-ever "Web Hosting Review" of mine.
Out of the world support, glitch-free hosting.
very Slightly expensive, but totally worth it for the quality of hosting and most importantly, support.
https://www.seobangalore.in
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0 of 0 people found the following review helpful
Support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Once again - two questions answered with great attention to detail - and helping me to get on with my work and not worry about the technical questions that are asked of me. Super Emanuele B. - Thanks.
Good host - Griow big big site is perfect for our magazines
Our own non technology education :-)
www.painterstubes.com - www.tag-tubes.com - www.painterstubes.gallery
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0 of 0 people found the following review helpful
middle of the night chat
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Middle of the night, Siteground got me back in control.
www.afax.com
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0 of 0 people found the following review helpful
Great, Professional Sales & Service!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
When asking questions about my future shared web hosting plans/purchase, I talked with Martin D. & Toni M. - they were both great, professional and very helpful.

I started with Martin, who answered several questions. Then when I needed to ask a more technical question of a Senior tech, it took only a flash, and I was then chatting with Toni M.
Both of their answers were quick and professional. They did NOT try to find a reason to up-sell me on a more costly shared hosting plan either. I'm just starting up my website again, so I really appreciate that honesty.
Honesty, professional service
NONE AT ALL.
IBIC.CHURCH
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0 of 3 people found the following review helpful
dd
  · 14 days ago.
  • 6/10
    Performance
  • 8/10
    Support
  • 5/10
    Price
  • 6/10
    Reliability
  • 4/10
    User Friendly
bad hosting slow and not good one get lost u idiot
d
d
skindeva.com
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0 of 0 people found the following review helpful
I could tell I was chatting with a human being who understands human errors, or mistakes
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was so helpful, I could tell I was not chatting to a robot, helped me so much and Understood me very well, he is people's person I can tell. Keep up the good work broe!!!
The support is always helpful and you don't need to wait hours for them to gt to you.
The company does'n have a free trial before you can trust them fully and the buy the yearly or month packages.
www.ndisodesigns.com
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1 of 1 people found the following review helpful
Support staff
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Nice & Good Chat Support
This is my first hosting service i take.........and the support is Very Good
i think there is no CONS till now because if the service is good and they charged some extra amount for this so thats not matter
www.mobilesmartgadgets.com
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0 of 0 people found the following review helpful
Viktor Rocked it
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I appreciate how patiently Viktor helped me through my issues. Thank you so much for the help.
www.cloudforestmartialarts.com
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0 of 0 people found the following review helpful
Great Support
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great technical support. SO supportive. Always available to answer the simplest of questions with a level of expertise seldom found elsewhere.
envirohazcircularwaste.co.uk
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0 of 0 people found the following review helpful
live chat
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Live chat was an great experience! Lady did an awesome job at solving my issues.
www.majorvisibility.com
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0 of 0 people found the following review helpful
Very competent and patient service.
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground always nails it when it comes to solving problems. Their customer service is just outstanding.
Customer Support, Quality to price ratio, Reliability
-
welcome-solutions.com
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0 of 0 people found the following review helpful
Excellent Service, Prompt and Professional
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I contacted the Help Desk at SiteGround and was incredibly impressed by their prompt response, literally a matter of minutes. More importantly I received detailed and professional support which resolved my issues. Vladimir provided several suggestions, other practical solutions and the offer of ongoing assistance if it was required. It was real pleasure and makes me realise what an exceptional company this is! Thank you Vladimir.
Great Customer Support, Prompt replies, Solution Focused
None,
https://healthynatured.com
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0 of 0 people found the following review helpful
Fantastic service!
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
High quality hosting service and fast and friendly customer service that fixes what you need, when you need it. Thanks again for your great service.
Fast response and solution oriented.
None so far.
www.icelandluxurytours.com
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0 of 0 people found the following review helpful
Highly Impressed
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
What a pleasure to be greeted with professional, friendly and knowledgable support when you're facing a problem. My request was addressed in a timely manner and all my questions were answered as well as additional articles provided surrounding the issue. In addition, the solution was implemented by the support staff, what a time-saver. Much appreciated, please keep up the good work.
Professional, timely, friendly, knowledgeable and helpful
greensun.solar
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0 of 0 people found the following review helpful
Great support
  · 23 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a brand new customer and I'm really impressed by the level of availability and the quality of the support (both Sales and Technical)!
noratek.net
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
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