SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 115 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Militsa is excellent!
  · 17 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This is my first stie, and I'm wary of changing my WP-CONFIG.php file and Militsa helped me do that really easily. And also helped me reload my SSL
Excellent customer support, very easy to use front end. Advice always available for the back end
It's quite expensive, but worth it
anitawhiteart.com.au
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0 of 0 people found the following review helpful
Great support Friday evening.
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Friday evening and I just completed a major revision to my WordPress site. Ran into a conflict with the Optimizer plugin. I needed to adjust a setting on the Optimizer plugin but not sure which setting to adjust. Siteground support was quick to guide me to the correct setting to adjust. Very short wait time to start a chat with support. And a very short time to resolution. Thank you!
Very short wait time to start a chat with support. And a very short time to resolution.
classicazhomes.com
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0 of 0 people found the following review helpful
SRB Web Services
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm impressed however I agree the chat feature was a little hard to find at first. Once on however, techs are great and only too happy to help.
Reliable uptime etc.
Chat not as accessible than some but I still prefer SiteGround
www.sydneyscenicprivatetours.com.au
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0 of 0 people found the following review helpful
greta su
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Svetoslav from sitegrond just helped to import demo
I was getting this error:
"Your server does not meet the importer requirements. The PHP max execution time currently is 120. We recommend setting PHP max execution time to at least 180....."
fixed!
Thxs!
speed and good support
you need to click and click and cheat to get support sometimes
echoland.io
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0 of 0 people found the following review helpful
THE MOST PATIENT CHAT PERSON EVER!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had issues moving a domain and Dolbrin helped me with explicit instructions combined with tremendous patience. I wish all Chatters were as kind.
The positive aspects are customer service, really the only aspects that matters.
The Negative aspects have yet to be determined. Although as a layperson, more explicit explanation or map of what it takes to own, host move a domain, website, etc would be appreciated.
snowchsersnh.com
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0 of 0 people found the following review helpful
Email Setup
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was so frustrated setting up email. Spent hours on it. Nickolay was everything you want in a service provider. He understood i was not a techy and walked me through all of it. He really extended himself. this is my first experience with your online support group and I am thrilled. We will be moving the website hosting from Go Daddy to siteground.
thepassionatecoach.com
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0 of 0 people found the following review helpful
Outstanding customer service
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am surprised and so happy to have chosen Siteground. When I ran into issues with my website while changing the name, I was expecting maybe a long wait or email reply, But to my surprise they were ready and available to speak to me. I also want to comment on the excellent people working, they were very professional and courteous. Even when I could not fix the problem they went ahead and did it for me. I am so thankful to have chosen Siteground.

Thank you to everyone that help me get my site up and running.
terramedicus.com
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0 of 0 people found the following review helpful
Siteground Customer Service. Five stars!
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Can not felt the service or customer service. Impeccable. Have used an alternative hosting company in the past and found their service particularly poor so decided to change after reading reviews of Siteground. Absolutely no regrets whatsoever and cheaper too!
Customer support is second to none.
None so far experienced
simplelittletreasures.com
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0 of 0 people found the following review helpful
Tencho T
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very professional trained. Tencho provide a solution and clear explanation on the problem. He is very courteous too and good listener.
Great Support and Well trained.
NIL
liveworkplay.sg
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0 of 0 people found the following review helpful
Always there to lend a hand
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I moved my hosting to Siteground a few years ago and have been incredibly happy ever since. Their platform is solid and user-friendly and the customer service is always the absolute best! I highly recommend Siteground!!
agmc-services.com
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0 of 0 people found the following review helpful
Awesome and Quick
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very quick and efficient service. Helped me with an error code and in 2 minutes it disappeared
Madisongaragerepair.com
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0 of 0 people found the following review helpful
Exceptional Support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The support staff has been EXCEPTIONAL! Thank you!
Great, more economical choice over GoDaddy
None
sellingthe480.com
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0 of 0 people found the following review helpful
Satisfied
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Kostadin resolved my issue quickly and professionally, he needs to be recognized for hard work.
N/A
N/A
https://councilbluffsconcreteandconstruction.com
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0 of 0 people found the following review helpful
Choose Siteground today for no worries.
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am associated with siteground since last 2 years and the support and service they offered is really appreciable.
is Fast loading & dynamic
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0 of 0 people found the following review helpful
Fast help when I needed it
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Had a weird issue with my home page and Gabriel helped me solve the issue. It was just a cache purge with Cloudflare, all solved now.
www.sharpcommerce.com
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0 of 0 people found the following review helpful
excellent, as alwaya
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Had an issue with of my sites being down. quickly and totally resolved. have four sites here and plan on hosting everything here.
jjmencottillc.com
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0 of 0 people found the following review helpful
Fantastic Support
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground have brilliant, easy to use tools and I just wouldn't be without their staging environments and temp domains, they make life so easy. Their documentation is very clear and any time I have been stuck for how to do something their support is super fast and steps explained or issue resolved very quickly.
Easy to use tools, reliable service and great support
It's more expensive but then you get what you pay for and then some!!
crsculpt.ie
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0 of 0 people found the following review helpful
tencho was great
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
he was articulate and friendly and thorough! the csr answered my questions with lengthy and descriptive detail which answered multiple questions along the way in onw reply.
helpful`
none
kaohproject.org
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0 of 0 people found the following review helpful
Good customer support from Siteground, thanks to Diana K.
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 6/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Good customer service from siteground, thanks to Diana K.
Good hosting, reliable.
Try to give more hosting discounts after renewal.
www.businessfinger.com
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0 of 0 people found the following review helpful
Excellent service
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My site was down and the tech brought it back up very fast. there was DNS issue.
fast servers, free SSL, CDN, enforce SSL, daily backups automatically are a life saver
none
https://www.visitax-mexico.com
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0 of 0 people found the following review helpful
PHP error crippling my site
  · 24 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 1/10
    Price
  • 10/10
    Reliability
  • 7/10
    User Friendly
my site went down without explanation and presented users with a PHP related issue even though no changes were made to the site itself in some time. Chat support figured out what was required to get the site back online and explained that Siteground technicians would take care of this for me and notify my when done.
The entire chat took minutes and I hope the fix won't take much longer.
moshavhogla.com
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0 of 0 people found the following review helpful
Great support
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a problem setting up Google Workspace email for my non-profit org. Andon appeared on the chat immediately, asked a couple questions and gave me an immediate response. I was favourably impressed. We have been using Siteground for the past three years and have had no problems and only good support.
Siteground provides an excellent service for a reasonable price.
Haven't experienced any cons yet.
u3ahobart.org.au
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0 of 0 people found the following review helpful
Quick Resolution
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very happy with Siteground. My issues were resolved almost immediately.

Been a happy customer for almost 10 years.
Great support at all times.
themightybooths.com.au
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0 of 0 people found the following review helpful
Great service!
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I needed to contact via chat because my email wasn't answered, but when I did they fixed it right away it. Pleasant and polite - just the way I like it..
Brilliant support!
Can't think of any.
caphipps.com
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0 of 0 people found the following review helpful
Great hosting company
  · 25 days ago.
  • 7/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Their support was excellent. A little hard to find the chat feature but i respect the need to limit calls and chats. Was easy to set up and use. performance was a little bit of an issue for me. Still better performance than Blue Host. Overall a good choice for hosting
Customer Support for tech issues
Site was a bit sluggish at times
traunmusic.com
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Leave your review
  • Performance
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  • Reliability
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