SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 4.9 out of 5 based on 125 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 1 people found the following review helpful
SiteGround delivers world-class offerings and service
  · 9 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Time and time again, the SiteGround team impresses me. Whether it's by putting out a stout security plugin, powerful website optimizer plugin or CDN offering, SiteGround continually impresses!

I've been with SiteGround since 2015 and run several websites on its hosting service. There have been tense times in which the SiteGround team was able to quickly solve technical matters such as when I ran out of storage space (my fault), and I'm always grateful for the help this team is able to provide. It is a terrible feeling to have a website down but quite a better feeling when you see that it's back up. It's as if they performed a magic trick you'll never be able to solve, but you're grateful for the trick nonetheless.

Go with SiteGround!
Tremendous support, reliable uptime, robust offerings
None
Fruit-Powered.com
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0 of 1 people found the following review helpful
Thank you so much. Should have switched years ago
  · 10 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan and Alex were consummate professionals. Our website was transferred over from Bluehost in less time than we spent on Tech support there. It is wonderful dealing with people who are good at their jobs. Thank you both.
Lightning fast help and technical abiltiy
Some of the directions to get things up and running were almost above a mere mortal such as myself.
createwithcricutjoy.com
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0 of 1 people found the following review helpful
Managing Director
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very highly skilled and knowledgeable people. They know exactly what to look for and sort out the issue quickly and efficiently.
No complaints so far about the hosting.
Highly reliable
www.AppleRN.com
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0 of 1 people found the following review helpful
Amazing Service Always
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has been amazing to deal with. I just like the managed service part and there's always someone on the other end to help you.
Agents are always available to resolve the issue
I miss the direct call line
www.one5.me
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0 of 1 people found the following review helpful
The best customer service
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I can't believe that when I call them, a human answers the phone. Not only that, a SMART human that actually knows what they are talking about and can fix things for you! I will never use any other hosting company.
Everything
Nothing
twistedhotyoga.com
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0 of 1 people found the following review helpful
A+ Customer Support
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Took over 18 hours to run the WordPress migration tool and the host I was moving from botched it all up with their crappy servers.
So I was offered to migrate the whole site manually by SiteGround support. It was all completed within an hour or so. Response time was very fast. No long waiting times to get replies back.
I am so impressed with the service so far.
Awesome customer support, fast servers
none
https://macsopinion.com
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0 of 2 people found the following review helpful
Super
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fixed and advised in one shot. Hopefully, there will be no more problems. Thanks.
TEN, Inc.
TEN, Inc.
www.KenDonaldson.com
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1 of 2 people found the following review helpful
Simply the best
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Simply put, the SG team is responsive and they get to a solution.
wouldnt go anywhere else. thank you
See the review. responsive, fast, diligent....
None
thecampusvr.com
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0 of 2 people found the following review helpful
Exceptional Service!
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just moved my personal business websites to Site Ground after finding out about them through one of my client's website. First year hosting price is almost nothing and they are priced competitively but what I like the most about them is their exceptional customer service and hosting security. Their customer service is 24/7 and you will always have a real human helping you out on the issue instead of bots and such and they are very efficient in their customer service turn around time as well. I am already loving it and glad that I made that switch from shitty, spammy, malware-filled GoDaddy!
Exceptional Customer Support and turn around times.
Understood first year pricing is discounted to gain more user base but the following years, hosting plans can be priced a bit lower.
www.logotheorem.com
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0 of 2 people found the following review helpful
Best web host and steller support
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
We're web developers and host our own site and many of our client sites using SiteGround's Cloud account. It's rare to need assistance, but when we do, their support is fast and effective. Having had to deal with many of the other big hosting companies over the last few decades makes me appreciate them even more.
Terrific customer support
https://levelonewebdesign.com
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1 of 2 people found the following review helpful
Great fix
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was uploading a new interactive tool and encountered a problem, which all thought to be a php version issue.. Two Reps prior to Dennitsa Milcheva, although helpful could not fix the issue, Once Dennitsa took a look when her shift began she fixed the problem immediately.

This is not to bash the two prior reps. This is to thank Dennista for her great help solving a problem that we just could not resolve. I have been with SiteGround for 13 years, and without them, I really think I would not have submerged from some pretty sticky situations.
Thank you
The chat is a instantaneous 99.9% of the time
Siteground are a bit more pricey, but again the customer service makes up for it I think.. I would like to see higher storage allowance though
stairsteps.ca
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1 of 2 people found the following review helpful
Owner
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I want to thank siteground support team for their patience and meticulous instructions and guidance. Thank you for the opportunity to learn on a deeper level, so we get better at running our companies more efficiently, with access to the best technology and technicians.
vallartaweddings.com
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0 of 2 people found the following review helpful
Thanks for great service!
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a sticky site-transfer problem, but SiteGround's tech support solved the problem and got my site transfer completed seamlessly... and quickly. Thanks for the great tech support!
Everything was resolved competently, thoroughly, and quickly.
Nothing negative to report--it was all good!
SiteGround.com
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0 of 2 people found the following review helpful
Great Customer Support
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 5/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am always comfortable dealing the SiteGround Support. They make sure issues are resolved. The Support team patiently makes it easy for me to understand their instructions to resolve any problem, I am happy dealing with them.
They have timely great customer support.
Their services is a bit on the costly side compared to other hosting service providers
www.rightfield.co.zm
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0 of 2 people found the following review helpful
Vulnerable software
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Always on top of threats, very fast support.

Thanks
Nick

great customer support
none
faqsupport.com.au
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0 of 2 people found the following review helpful
help with DDOS attack
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
they helped me solving the shutdown of my website after a DDOS attack. no idea yet why it happened but at least i am back up again
dentistakids.com
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0 of 2 people found the following review helpful
Site Ground's support- Premium CDN
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Milko was so helpful and intuitive in helping our VA resolve issues after upgrading to SG CDN.
He was so genuine in providing support even to a non-technical staff. Explanations were easy to understand and instructions were clear.

What could we ask more? In the follow-through, Georgi and the rest of SG's staff stood by our Amanda to address the issue until it was resolved.
Thank you! To be candid, I never expected this level of support from tech and we are so appreciative of it.
Once again, thank you Milko, Georgi, Nadya!
They deliver what they promise— and even more. We are so appreciative of the support.
Well, very minimal to the point that it is negligible and understandable.
thebookwalker.com
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0 of 2 people found the following review helpful
Blown away, after leaving 'nightmarehost'
  · 1 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Straight away performance was exceptional.

Then support dealt with my stupidity fantastically.

It's only early days but I think I will be here for sometime!

Security seems to be really solid too, which is great for someone lazy like me.
Mentioned above
The websites are all isolated,so managing many websites is tedious.
Basketball613.com.au
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0 of 2 people found the following review helpful
best ever always great help since decades. support in minutes anytime.
  · 2 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
always great help since decades. support in minutes anytime. always great help since decades. support in minutes anytime. always great help since decades. support in minutes anytime. always great help since decades. support in minutes anytime. always great help since decades. support in minutes anytime.
always great help since decades. support in minutes anytime.
non
always great help since decades. support in minutes anytime.
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1 of 2 people found the following review helpful
When you find the best you stay with it!
  · 2 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I tried quite a few hosting companies the first few years I was online. One day some I was working on a website that belongs to some people that I really to a liking to.

Anyway, they turned me on to SiteGround and told me I should give them a try the next time I made a hosting move.
Well, it wasn't long after that I gave G-daddy the ole heave-ho!

When I got here to SiteGround I thought it must have been my birthday or something? What a tremendous difference I began to see right off the bat. Thing is, that was even before they upgraded their website and a whole bunch of other things around here. Many of the places online are only here for one reason, and one reason alone!

TO FILL THEIR POCKETS, AND TO DO IT WHILE DOING, AS LITTLE AS POSSIBLE!

SiteGround is truly a class act in my humble opinion. Are they making money? Well I don't know, but I sure hope so because they deserve to be making a whole bunch of it.

SiteGround puts back into their business all the time. How do I know, well, great support, awesome products and services, and the thing that I really like. They are constantly upgrading and adding to their products and services.

I know that if I grow in my business needs, they have me covered. Anytime I have ever come to them for anything they have always gone out of their way to help me. That to me is the definition of family, and for me that is huge!

I'm 67 yrs old now, and I am single since Ingrid passed in 2015. It's nice when I come here to work and I can feel as comfortable as I do. I feel like I'm right at home here at SiteGround.

Thank you SiteGround for everything, and for always having my back!
Awesome cloud hosting platform! Prices in 2022 are reasonable, Service is top shelf!
They haven't installed the beer cooler yet :-) Other than that, I honestly haven't had any problems that were SiteGround's fault?
https://www.antennatips.com
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0 of 2 people found the following review helpful
Welcome experience.
  · 2 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The technical staff at Siteground has been excellent. I am a neophyte to website maintenance with a personal history of poor technical assistance with a previous host and this was a delightful contrast.
Reasonably priced, flexible plans, and excellent help.
None determined yet.
podcastenlightenment.org
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0 of 2 people found the following review helpful
Very helpful
  · 2 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm very pleased with the help I got on a difficult problem. The agents I worked with were professional and helpful.
https://www.sharinghousing.com
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0 of 1 people found the following review helpful
Siteground are fantastic
  · 2 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fantastic support. It's really helpful without need of much explanation. They get the problem and try to help no matter if it's technical fault of Siteground or just some user confusion!
coriti.com
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0 of 2 people found the following review helpful
Better than most and will be the best with a just a few more adjustment in customer service
  · 2 years ago.
  • 9/10
    Performance
  • 8/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
So far the Product is great and most of the Service is wonderful. The only thing I would change is more patient customer service via the phone process. If more patience is given then we can handle every issue in 1 call versus quickly getting the customer off the call in under 5 minutes only to have us call right back in the next 10 because all the issues are not solves which could've been solved in 1 call.
Better than Godaddy and Gator
They have to tinker with the phone customer service and allow their attendents more time to effectively deal with customer
Institute.com
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0 of 1 people found the following review helpful
Fast and accurate report on problem
  · 2 years ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you for the detailed report of the problem that was causing my website to be inaccessible. At least now I know how and where to fix.
acadsystems.com
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