SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 84 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Good service
  · 14 hours ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The operator helped me tremendously. He will submit my issue to the advance technical team.
Thank you
toffieappelsvireva.com
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0 of 0 people found the following review helpful
Excellent Support!
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Super helpful and knowledgeable! Helped me solve the issue as well as fixing it for me and sharing how and why the issue happened. Very kind and quick.
Excellent customer service!!
None
yeswomensnetwork.com
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0 of 0 people found the following review helpful
Great Service!
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great customer service and chat functions for on demand support with any web hosting queries!
myteaismighty.com
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0 of 0 people found the following review helpful
Search Console
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was having an issue with search console verification. I'm not computer savvy and I still getting accustomed to your configuration. I'm coming over from Bluehost. The representative was knowledgeable and quick to respond. He explained everything succinctly and I learned something in the process. I have not had one bad representative in the whole bunch. I was well satisfied and can breathe a sigh of relief that I am in good hands and I can learn at my own pace from professionals in their fields. Thanks so much!
Quick, responsive, knowledgeable, courteous, professional, enthusiastic
none yet
masteringthepivot.com
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0 of 0 people found the following review helpful
Excellent support!
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground are quite simply excellent at support. Not only is their knowledge of everything technical absolutely superior to every other host I've ever gone with but they do the one thing better than anyone else I know on the planet, they actually read everything you write to them and so understand exactly what issues you are having. So many people nowadays just gloss over what you say to them or write down in a support request or email and just get what THEY think is the important information, most of the time missing what's really important. Absolutely top marks given to them. Even with the most difficult of situations they have always figured everything out in super fast time.
http://www.flyheli.co.uk
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0 of 0 people found the following review helpful
Thanks for the quick help
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you very much for your help!
Quick and professional support.
https://www.gideon-generatorim.co.il/
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0 of 0 people found the following review helpful
Great service once again!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys are brilliant. Clear, fast and clarify everything that has been actioned / requested.

I'll probably use them for the next 20 years!
slickmotive.com
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0 of 0 people found the following review helpful
Customer Care very responsive and helpfull, it is very good to have the person like him in your organization, Responsive and very nice.
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Customer Care very responsive and helpfull, it is very good to have the person like him in your organization, Responsive and very nice.
The website is quite fast and I enjoy it
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0 of 0 people found the following review helpful
Outstanding service
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Aleksander went above and beyond to help a crochety old long time SG customer.today He -- and all of you in the help area - are why my account remains with SG - and why I recommend you to all my customers.
publishersdailyreviews.com
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0 of 0 people found the following review helpful
Excellent support
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 8/10
    User Friendly
I host my websites at Sitegroud for a few years, and I am always impressed by the excellent support. I never have to wait long to get assistance from the support team. They are all very knowledgeable, friendly, and solve my problems fast. I highly recommend Siteground as a hosting company.
Great support
N/A
faceyogaaustralia.com
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3 of 3 people found the following review helpful
My Support Rep was both helpful... and entertaining!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ok so I just got a support rep named Sofiya and I just had the greatest customer experience of my entire web design career. Chick was super cool, super knowledgable and even dropped Slim Shady song lyric references while taking care of my problem. She was kind, she was fast, and she was entertaining to boot. I would give this chick 15 stars if I could. Somebody get this girl a raise cuz she was AMAZING.
Best Customer Service interaction EVER.
Zero. Zip. Zilch. Nada. Nogo Amigo.
https://x8webdesign.com
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0 of 0 people found the following review helpful
Another Home Run
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Once again, great support from Site Ground. Tencho helped me update PHP to all my sites in a matter of seconds. And he was so kind.
Great support, many features, affordable
non
threeeightsdesign.com
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0 of 0 people found the following review helpful
one dirty tee.com
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
soooo nice and knowledgeable
great knowledge of her job
onedirtytee.com
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0 of 0 people found the following review helpful
Support from Siteground
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Being a relative novice to hosting and some of the things that need to be done I rely on Siteground to support me.

I have been a customer for around 5 years now and have to say each and every occasion they have provided first-class service.

Sometimes they need to refer an issue (not that there has been many) to a more senior technical person; however, in all cases the query is resolved in a reasonable time period.

I cannot fault Siteground or any of the service team that I have been in contact with
Fast time for chat connection and operator always seems focused on the one chat, not like they are hopping around from chat to chat.
Its not the cheapest hosting available, but does represent great value for money if your aim is reliability.
https://www.liondigitalmarketing.com
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0 of 0 people found the following review helpful
Great Service
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Used Elementor to update my website and the update crashed the site. Panic! Contacted Siteground Chat and all was swiftly sorted. Thank goodness for back ups!
www.airportshuttlecornwall.com
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0 of 0 people found the following review helpful
Great service every time
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been so impressed with SiteGround so far. Amazing interface and ridiculously good, speedy support.
Great overall hosting package
nothing so far
www.growinteractive.co.uk
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0 of 0 people found the following review helpful
Siteground is my favorite!
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love siteground, they have the excellent, personal support the others used to have.
https://marksingley.com
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0 of 0 people found the following review helpful
Vladamir!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Vladamir was super helpful, and even got into my sense of humor. Totally dug him.
Fast, friendly, funny
www.held2gether.com
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0 of 0 people found the following review helpful
Great help, Good solutions
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a problem with Woocommerce and all the help I recieve is just wonderful!
Good observations, knowlegde is great, good communication, fast
none
handelscenter.nl
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0 of 0 people found the following review helpful
Great support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Best support agent so far with Siteground. Nikola is excellent!
Great and professional customer support
None
ecodomica.com.cy
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0 of 0 people found the following review helpful
Fantastic
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Your customer support is fantastic! fast and really helpful. thank you!
sheilacaputo.com
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0 of 0 people found the following review helpful
Technical issues
  · 14 days ago.
  • 7/10
    Performance
  • 6/10
    Support
  • 10/10
    Price
  • 9/10
    Reliability
  • 8/10
    User Friendly
In this ticket, support cooperated and timely action was taken. Thanks, to this support staff for quick action. I hope in the future, if needed I will get a quick reply like this. In some previous tickets, the response was not like this.
https://lifestyle-health-fitness.com/
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0 of 0 people found the following review helpful
Needed help with Website Ownership Verification
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very knowledgeable and helpful. My problem was immediately solved.
Knowledgeable, professional
Can't find one
https://derebbew.com
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0 of 0 people found the following review helpful
Thanks for all efforts Thank you very much
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My experience with it is very very cordial and help ful
quick assistance
not noticed
www.santgajananshegaon.com and www.feastcoastalfresh.com
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0 of 0 people found the following review helpful
super speedy
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
such awesome support always, so fast and easy to communicate. Thanks team! Always highly recommend
www.thebridgingmethod.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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