SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onMonday, 10 September 2018 09:33
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Solved a file permission issue
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a file permissions issue that I was looking at how to fix for 24 hours. Ivan fixed it in 5 minutes!
Great customer service and understand Wordpress
aydinternetmarketing.com
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0 of 0 people found the following review helpful
Great!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was very fast and helped me with my login issue in just a few minutes.
Fast
N/A
https://212studios.online/
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0 of 0 people found the following review helpful
great auto-back up policy at SG
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a disaster today.
I have been hit by an intrusion virus that launches and corrupts database tables once I login to the site and use WP.
I have quite a number that have been hit - they hit DIVI theme and backupbuddy and then spread everywwhere.

I was attempting to clean folder and a whole folder disappeared - omg - tons of work there. Talked to support and discovered that SG does daily BUps of my account for 30 days !!!!!! including WP databses !!!!!

This saved me days of restores/ cleaning and even our online presence. OMG

I want to thank SG for this policy - this care and service at SG is why I recommend SG all the time to our clients!!!! now I have another - super reason!!! to recommend.
KEEP UP THE MOST EXCELLENT SERVICE, SUPPORT, AND FEATURES YOU GUYS ROCK
thanks all
Dave
MILLIONAIREBYDESIGN.COM
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0 of 0 people found the following review helpful
EXCELLENT VERY HAPPY
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am using siteground for almost 1 year the support and customer service is excellent I recommend they do an excellent job, BIG THANK YOU GUYS STILL DOING THE GREAT WORK
www.boutiquedaevi.com
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0 of 0 people found the following review helpful
Excellent explanations
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Kind person, helpful, professional, expert. He helped me understand the siteground services very well.
Support excellent, prices good.
https://www.dittadipuliziemilano.it
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0 of 0 people found the following review helpful
Stanmira Review
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Stanmira rocks! Knowledgeable and helpful. Couldn't have asked for a better customer service experience!
www.joekoday.com
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0 of 0 people found the following review helpful
Excellent customer service
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent customer service again from a SiteGround tech. Prompt, friendly, addressed my issues directly and clearly. Offered additional help in the future if needed.
https://www.womenescape.org
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0 of 0 people found the following review helpful
BRILLIANT!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Everything is just so quick and easy when using SiteGround! Totally takes the stress and headache away
Quick/ easy/ efficent
non
www.abloggersbeauty.com
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0 of 0 people found the following review helpful
Amazing Customer Service
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I should have switched to Siteground a loooong time ago. Very happy with the customer service, troubleshooting etc that I have received.
Fast, helpful, amazing
None
Barefoottruth.com
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0 of 0 people found the following review helpful
Thanks... again!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Like always, support is quick to respond and eager to solve. I can now let go of another headache and move on to building my site.
Fast cust support, fast speed, no downtime.
Can't find one.
https://glenndavisconsulting.com
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0 of 0 people found the following review helpful
Graphic Services Manager
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
We have been using siteground for over 10 years. The customer service is excellent. I'm a novice in web development and siteground not only helps you fix the problem; they offer instructional resources that will allow you to learn how to fix it yourself. I'm grateful for all the assistance they have given me over the years.
Amazing Customer Support, Reliable up-time
I don't have any.
totalconceptmemphis.com
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0 of 0 people found the following review helpful
Best Hosting Company A****
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Customer service is EXCELLENT - absolutely 5*! Been using Siteground for the last 2 years and it's brilliant!
Amazing customer support, Easy to Use
cxdmxn.co.uk
Was this review helpful to you?
1 of 1 people found the following review helpful
Excellent Customer Support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Had a chat with the customer service and got an excellent service - the agent was extremely helpful and I git first-class service! Thank you!
Great Customer Support
Nothing so far
felicity-art.com
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1 of 1 people found the following review helpful
Super fast customer support!
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Antonio was incredibly helpful! I messed up my own website configuration and was pretty upset as I thought I had lost hours of work. Within minutes, Antonio figured out the issue, fixed it, and restored my website. SO thankful that the customer support is available 24/7! How awesome is that!?
Quick response from customer support, customer support is available 24/7, affordable web hosting!
N/A
acheerfulmommablog.com
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1 of 1 people found the following review helpful
Smirk n twerk
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
If I was a customer officer, I may had taken this sales guy aside due to his passport photo and checked his suitcase.
As I am not, and he is a sales guy, the smirk in his photo was spot on!..
I would recommend silly glasses, or a drawn on mustache to make the customer feel a little more at ease.
He was not rude and didn't show any negative response to my remarks of his smirky photo.
This shows a true smooth salesman ( I was a little disappointment.)
Just because of this transaction of love (and the offer of sponsorship from SITE GROUND)
I may accept their offer and join the family.
"Once you start at Site Ground,..the only way is up!" ©
We will also discuss my slogan for payment.. I do hope I get the same smirk again. x
Read the full review.
Not enough comedic costume.
https://top5hosting.co.uk/review/siteground#add-review
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1 of 1 people found the following review helpful
Excellent service
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was worried self hosting would be difficult and expensive. He alleviated my worries. I will be switching in October and I'm very excited.
accordingtorory.net
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1 of 1 people found the following review helpful
Rly good one
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
what a guy! jesus, give him a rise!
lack - new client
Was this review helpful to you?
1 of 1 people found the following review helpful
assistenza rapida e professionale
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ho avuto in temi rapidi la soluzione al mio problema e sono riuscito a risolverlo
tizianorigo.com
Was this review helpful to you?
1 of 1 people found the following review helpful
10
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent service, and always has been on the few occasions that I have had to contact you, Thank you.
Brian
Great customer support every time I have contacted you
None
theparcel.com
Was this review helpful to you?
1 of 1 people found the following review helpful
Chat service
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great Support, Reliability. Fast, knowledgable, Impressive. Great Support, Reliability. Fast, knowledgable, Impressive. Great Support, Reliability. Fast, knowledgable, Impressive and Great Support, Reliability. Fast, knowledgable, Impressive.
controllingmanagement.org
Was this review helpful to you?
1 of 1 people found the following review helpful
Simply the Best!
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been with Siteground for several years now and they have delivered the very best in all of areas anyone in business or hobby could want.
Their 24/7 chat with extremely helpful humans (not bots) - makes you feel secure.
Great plans, terrific support, and great performance
haven't found any yet
www.yooperliving.com
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1 of 1 people found the following review helpful
Dessy is Amazing!
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
She is exceptionally friendly and knowledgeable and was able to fix my issue that I thought would take a full day within MINUTES!!!
World Class Customer Support
None
amandahines.com
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1 of 1 people found the following review helpful
Fantastic Support Service
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
big kudos to Beatriz in helping me out with my mess of getting my website over secure encryption. Very patient, understanding, step by step approach to go through all I needed to do and we finally got there in the end. Siteground service over the time I've had them has always been excellent - knowledgeable, responsive, resourceful and overally positive experience.
service, support, resource, knowledge, communication
https://onetechtraveller.com
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2 of 2 people found the following review helpful
Great customer service form sales advice
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Sales team took me through step by step to set up an account and transfer my WP website.
www.tallgiraffe.net
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0 of 0 people found the following review helpful
Richiesta Assistenza sito
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ottima assistenza molto rapida risolta in modo sicuro e veloce
https://carminemasciola.it
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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