SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 53 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Amazing Service
  · 1 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I switched my hosting from GoDaddy Cpanel to Siteground and I didn't even have to do anything. The siteground tech staff moved the hosting for me, held my hand every step of the way (because I'm pretty tech savvy but definitely not an expert), and it was the most stress-free, easiest thing I've ever done. I had several questions about plans, what steps to take, etc. and they were so knowledgeable and helpful and took care of everything instantly. I love this company and I don't think I'll ever have hosting anywhere else. Thanks you guys!
Amazing customer support and service, immediate results, site up and running in less than a day
None. They're amazing.
theyoderhomestead.com
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0 of 0 people found the following review helpful
Excellent Service
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 8/10
    User Friendly
It was my first time switching over to siteground for their hosting service. These guys customer service is excellent and they help me out from start to finish making the transition smoothly.
professional customer tech support
the chat for support is not easily accessible its somewhat hiding on the very bottom with a small font.
teraspan.com
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0 of 0 people found the following review helpful
Excellent
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Seriously good. Alexsander is fun, polite and to the point. Also, he came up with a solution which 100% solved a very challenging situatioon we were having.
freedompodcasting.com
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0 of 0 people found the following review helpful
Owner
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
i am totally blown away by siteground service and support. Just had their tech install a template what an amazing work and so fast and I love their tech support so nice and awesome and salespeople are so friendly and answer all your questions and the best part is the sales people talk to you like a person and no sale push talk which I hate
Great customer service, awesome support, very knowledgeable and most importantly they listen
i wish i would have found siteground before going thru all the headache and frustrations with other hosting companies
www.baltitwear.com
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1 of 1 people found the following review helpful
your support is excellent!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Swift response and very helpful, he is so patient to my ever questions, his help stops me to searching everywhere to find answers, many thanks!
aishowhair.com
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1 of 1 people found the following review helpful
Really love to work with you problem solving oriented guys!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Professional and problem solving oriented guy.
That's why we choose SiteGround!
My personal regards
problem solving oriented? problem solving oriented. problem solving oriented!
You had to find the right one!
https://www.uslifeinsuranceguru.com
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0 of 0 people found the following review helpful
The so very critical yet unmentioned Terms Of Service
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I started out with looking at buying HostGator but shied away from agreeing with the Terms of Service until reading them, only to find roughly 150 pages of text purposely faded so as to be unreadable. That led to Bluhost which at first glance seemed perfect with a mere two or three pages of readable text, which later proved to be two or three pages of links to the rest of the story - I stopped counting after 150 pages and climbing...
Now SiteGround seems to have very readable Terms Of Service in two or three pages...indicating they have nothing to hide...
So far very refreshing!
SiteGround seems to have very readable Terms Of Service in two or three pages...indicating they have nothing to hide... So far very refreshing!
After extensive reading of the reviews, it seems the biggest quibble most people express is about price. Like the guy who has a daily site volume of 175,000 compaining that he needs to spend another $80 pr year which is something like 21 cents a day increase! OMG! If only my problems were that small I would think I was in heaven!
I havent joined yet, site under development.
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0 of 0 people found the following review helpful
Excellent Service
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very helpful and knowledgeable person on the chat line and I signed up immediately to their hosting
Great support and much faster page loading times than my previous hosting provider, and better prices
waketowake.tc
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0 of 0 people found the following review helpful
Excellence
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Everytime I use siteground support I am greeted by an expert technician who does everything they can to help me. I will never change hosts again!
www.firstpersonxperience.com
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0 of 0 people found the following review helpful
Un Professionista VERO
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ho trovato in questo ragazzo e non è la prima volta che lo incontro, professionalità, Versatile, disponibile, concreto.
www.agenziaimmobiliarenapoli.it
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0 of 0 people found the following review helpful
Amazing Customer Support
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Once again their amazing customer service has come through for us. They are responsive and always resolve the issue. I'm so glad that we chose Siteground for our hosting!
Great Customer Support
www.starlightlabels.com
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0 of 0 people found the following review helpful
Outstanging Service!
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am not really computer savvy.Have to ask sometimes silly questions. But Customer Service guys on the other side of SiteGround do do very good job to help you solve all issues you have.Than you very much!
So far all positive.
None.
www.zgonefitness.com
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0 of 0 people found the following review helpful
Excellent Support
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm using Siteground to host to host two WordPress sites and so are I am very impressed with their support model. After switching from a competitor I am very happy with the improvements in site speed as well. Keep up the great work!
https://abariasvirtualassistance.com/
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0 of 0 people found the following review helpful
Unbelievable customer service
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I´m in love with a customer services people (the spanish ones)

Good performance and price, better support.

¡¡101% Recommended!!
Everything is perfect (for now)
Nope
www.wordketing.com
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0 of 0 people found the following review helpful
great hosting provider
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
its such a great hosting today. if you need any hosting package please visite only visite siteground. if you need any cashback or cashback around 2000 cashback or 35 dollar cashback please visite https://fastcashback.in or watsapp +917004856587
great speed and great support
no cons
https://www.fastcashback.in
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0 of 0 people found the following review helpful
Excellent Support
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I added a new site to my hosting plan and ran into a technical problem. I contacted Siteground support and the problem was fixed within minutes.
Excellent support, great pricing, and great performance
rockmomma.com
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0 of 0 people found the following review helpful
Ottima assistenza anche ad un orario scomodo
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ottima assistenza ad un orario scomodo che mi ha risolto in 5 minuti!! Complimenti
Giada cappelli.com
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0 of 0 people found the following review helpful
freakin' awesome
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome, just awesome. After 3 years, never gone down. Support is the best. Love it
customer support is really really helpfull and effective. solved everything we needed or helped us do it. So cool
https://coachingdelamor.com
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0 of 0 people found the following review helpful
Best support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 6/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has the best support you can ask for. Their performance is also very good compared to my other host. I could not recommend them more.
support, speed,
Too expensive
iworldwebdesign.co.uk
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0 of 0 people found the following review helpful
Perfect
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best customer service, friendly and efficient support team. Just marvellous
www.spandev.co.uk
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0 of 0 people found the following review helpful
Best Services
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really Good services I really enjoyed it.
Ill surely suggest my friends to Site Ground services.
http://www.springvillepreschool.com/
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0 of 0 people found the following review helpful
Tsacho was extremely helpful!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I spoke with Tsacho about a cancellation and refund and he helped me right away. He was very understanding, and his customer service is why I chose to take the time to write a review. Tsacho is a great employee! I would recommend SiteGround to anyone because they offer a great service, and have great customer service!
andywittleder.me
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0 of 0 people found the following review helpful
Customer for life
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
All things considered, I am yet to find a support experience online that even comes close to Siteground. Not being a tech person and not having a server resource full-time is not a challenge at all because Siteground always comes through,
Excellent support, pretty much 100% uptime (17 months in)
Not a con but it'd be great for them to integrate a developer+systems consultancy as one of their services.
beetellstories.com
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0 of 0 people found the following review helpful
Support for site security
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
i really happy to get support from you your are really great . thank you so much i really happy to get support from you your are really great . thank you so much
i really happy to get support from you your are really great . thank you so much
i really happy to get support from you your are really great . thank you so much
www.sindabadexpress.com
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0 of 0 people found the following review helpful
Top support & performance
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
in 3 years have always had top quality instant support, any issues have always been efficiently and speedily sorted. very very helpfull. Have never experienced any downtime, and the speed of the servers is amazing.
Great fast support, fast servers, great tools.
Its a bit expensive, but I guys you get what you pay for in life.
https://www.mycomputerworks.co.uk
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Leave your review
  • Performance
    10
  • Support
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  • Reliability
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