SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 57 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Great Support!
  · 3 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The tech team solved my issue super fast and with great service and helped me learn how to prevent it in the future.
Fast and friendly
cohausmn.com
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0 of 0 people found the following review helpful
Support Chat
  · 20 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I asked for information about transferring a website and domain name and all the information was given to me quickly. I have been using site ground now for over a year and have multiple sites with them. They are by far the best web hosting company I have ever used. The support is the best support I have experienced. Great company.
Best support and services ever
None
therisingstarsfoundation.com
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0 of 0 people found the following review helpful
Superior customer service!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've dealt with several domain and website hosting services over the years. SiteGround is by far the most responsive and professional.
They have sufficient staff on duty at all times to handle support requests.
None so far.
https://equinebreedersupply.com
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0 of 0 people found the following review helpful
Cut off chat
  · 1 days ago.
  • 6/10
    Performance
  • 5/10
    Support
  • 7/10
    Price
  • 4/10
    Reliability
  • 8/10
    User Friendly
Radostin was quite good but we got cut off and he couldn’t resolve my issue which was to do with really bad Consultants in previous billing concerns
Www.eatlifewell.com
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0 of 0 people found the following review helpful
Lost Website
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fantastic support. At first I couldn't figure out why my website wasn't loading. Apparently every file was deleted from the host. I don't know how it happend, or why. But the 3 year old project I was working on suddenly wasn't there anymore. Chatting in the agent walked me through how to backup the files that I had been working on for so long.

Within minutes the project was back online and running flawlessly.
Very helpful support
Don't know why I lost everything to begin with but, support helped immensely
thisiswhyimfull.com
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0 of 0 people found the following review helpful
Grace Period Granted
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thanks Pavlon for the support you gave me. Long live siteground
www.speedwaysafaris.com
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0 of 0 people found the following review helpful
Incredible customer support, the best
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
If you want a host that will respond near-instantly and will go above and beyond to solve your problems, SiteGround is where to be. I can honestly say I have experienced some of the best customer service in my life as a SiteGround customer.
Customer Support
None
bardogtech.com
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0 of 0 people found the following review helpful
He just did everything very perfect
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
support was very fast and direct, and i like the way he did the job
Positive
for now is still good
https://www.iroocoo.com
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0 of 0 people found the following review helpful
Most Awesome Support-Experience I've ever had
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've already said it in the title. He was incredibly fast in recognizing and sorting out my problem. He gave me hints to figure it out on my own the next time...

If you give a man a fish... And so on!
The support is fast, helpful and really nice!
I found too late for working all the time with you...
www.herz-fashion.de
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0 of 0 people found the following review helpful
Chat Support is Great!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Pavlin was so helpful and fun to work with. We gave me a lot of really helpful information, walked me through the process of getting my site transfered, and made me laugh with comments about becoming an evil genius. It was the best chat I've had with a hosting provider ever. I'm looking forward to working with Siteground--so far so good.
www.littlemisslionheart.com
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0 of 0 people found the following review helpful
IMPOSSIBILE trovare un'assistenza del genere
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Credo sia IMPOSSIBILE trovare un servizio al pari di quello offerto da siteground - al limite dell'incredibile!
Una gentilezza sconosciuta in terra, risposte veloci ed efficaci!
lebombonieredielisa.com
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0 of 0 people found the following review helpful
Vladimir I seems to me a talented, nice person
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Vladimir I seems to me a talented, nice person, careful and didactic,

Ben,
nowebsite.website
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0 of 0 people found the following review helpful
Exceptional Service
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Okay, so this is going to be a slightly weird review as I cancelled a few hours after signing up. The reason for this is SiteGround do not currently support NodeJS natively and I misread another websites review which was my own fault.

The subsequent support chat with Alexander was excellent and if they did support Node as I needed then I would definitely have stayed. The website, sign up and support were all excellent. The suite of available services was great. I tried changing a few bits of code on a live file and found the responsiveness of the changes to be instant and free from annoying cache issues.

If you're developing anything except Node, crack on with these guys. Unless you can afford the private hosted option which does support Node.
Great Customer Support
www.underworlds.co.uk
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0 of 0 people found the following review helpful
SSL addon site help
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The tech was super helpful and very quick. I usually always get great help. I'm pretty tech savvy but sometimes you get stumped and they almost always get it solved for me right away.
Great support and very reliable
Nothing I can think of
rapidrevolutions.com
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0 of 0 people found the following review helpful
Great service. Pleasant and clear communication.Thank you all>
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
GREAT service and very helpful online support customer service. I wish all other online customer support services by other companies was as useful.
http://www.tsslighting.com
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0 of 0 people found the following review helpful
superior service
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Every time I use the chat help the service is fast, accurate and helpful. Plus whenever I have had an issue in installing templates SG responds quickly and even UL's it!
friendly. fast. knowledgeable.
???? no cons IMO and experience
theeighthelement.com
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0 of 0 people found the following review helpful
Very fast and reliable help from Nikolay!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very fast and reliable help from Nikolay!

Hi fixed my wordpress and PHP version synchronization in less than a minute website was all great!
blog.brandvertisor.com
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0 of 0 people found the following review helpful
Best website hosting money can buy!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I went for Siteground hosting, because I know from my previous experience, that their customer support is second to none. If I ever have a problem, I can launch the live chat, 24/7 and they will instantly help me with anything and some of the things I need to do, they'll even do them for me. It saves me so much time in looking for answers on google etc, these guys are amazing. Special thanks goes out to Mr Stoil Daaliyski, who helped me immensely with migration problems with one of my old websites - thanks for your patience, knowledge and help!
Everything is spot on!
NONE
www.thekensingtonphotographer.co.uk
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0 of 0 people found the following review helpful
Outstanding Customer Support
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you Vladislav R for helping me with my multiple presale questions over Chat. I have never had a customer support person every answer all my questions in a linear fashion before. You answered every single questions with qualified answer that helped me fully understand more.

My Chat was answered within 20seconds. It is true when they say that SiteGround customer service is outstanding. I am so looking forward to migrating my VPS account to Siteground Cloud Hosting.

Vladislav R - was patient, professional, friendly service who knew all the technical answers that I had asked and then some more. Vladislav R you are a super star and an asset to the team of SiteGround. You made me feel like I was really important and ensured that I was completely happy with all my answers before we completed our chat.

I'm signing up for SiteGround Hosting now.
the bestest customer services from a Hosting Company. Great - fantastic - friendly - fast - knowledgable - patient: - no long waiting queues in a Chat. Chats answered within 20 seconds
None
www.businessnavigate.com
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0 of 0 people found the following review helpful
Live chat support
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Grate support. Five star service
Grate support. Five star service
No negative point as well
www.ntdiscovery.in www.tracking.ntdiscovery.in and www.rcaccelerator.com
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0 of 0 people found the following review helpful
The extra mile
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground's help assistant went the extra mile to make sure that a domain transfer was initiated properly, ensuring that the process would not result in an error, as it had previously on at least two occasions.
Responsive, knowledgeable, friendly
https://thesmsworks.co.uk
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0 of 0 people found the following review helpful
As it Should be but Brilliant!
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan was in good form and did what i asked (which i should have known)
good support
pobail.com
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0 of 0 people found the following review helpful
Brilliant support
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Angelica was amazing, she served me with professional and has been very efficient with my technical query. Very prompt and responsive.

Great support!!!
quanrel.com
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0 of 0 people found the following review helpful
Support
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It is such a relief when the support engineer actually knows what he is talking about. This guy was a positive pleasure to deal with. Fixed my issue in seconds.
Customer service has been 5* every time and I have call several times over teh last few days
Nothing negative to say.
glenavonhouse.com
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0 of 0 people found the following review helpful
Support ROCKS!
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Performance of the servers, friendly support and no waiting queues at all when trying to chat with the support. Simply the best!
sushicokosova.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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