SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 94 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Gentilezza ed assistenza eccellente
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Complimenti!
ho registrato il mio piano hostings grazie all'assistenza in linea di un servizio impeccabile ed efficiente.
Great Customer Support
changing-mood.com
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0 of 0 people found the following review helpful
Excelente
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Responden muy rapidamente, son acertivos y cordiales. ¿Qué mas podes pedir?
Rapidez, claridad, resolucion
por el momento niuncuna
www.canvasde.com
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0 of 0 people found the following review helpful
Excellent customer service
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you so much for awesome customer support. SG is the speed, security, performance, and great customer service.
https://kazmircpa.com/
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0 of 0 people found the following review helpful
Great tech support
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
As always, great tech support keeps be using SiteGround.
Great tech support
No negs,
imagineinc-usa.com
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0 of 0 people found the following review helpful
Siteground Migrator tool
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
So fast and polite, totally saved me so much stress. It was my first time using your Migrator tool so I was really grateful for the help.
www.hivehaven.com.au
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0 of 0 people found the following review helpful
Reliable hosting with responsive support.
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I like it. No downtime, supply inserts the same day (if not hour). I'm moving my domain name to them as well.
Reliable, quick support, friendly
Pricey
AVANMAN.com.au
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0 of 0 people found the following review helpful
support is above and beyond
  · 5 days ago.
  • 8/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
self service tools are great, but if you ever need support, the guys (and girls!) at Siteground will go above and beyond to make your day great again.
technical support
missthing.nl
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0 of 0 people found the following review helpful
Nothing short of amazing!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have never seen better customer service in my life. Great support! I cannot say well done enough! Took him less than 3 minutes to figure out the issue and correct it.
www.icea.org
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1 of 1 people found the following review helpful
Rockstar support! Amazing platform and services!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have needed a lot of support. I started with buying a business plan with wordpress.com and just found it utterly confusing. A friend of mine had suggested flywheel (works there) and so I tried that and was also very frustrated with all of the step and requirements to use them. My friend is thinking about taking an offered job with siteground and texted me and said... remember all that advise I gave you? Forget it. Cancel it all and go to siteground. He said he had been playing with it for a week and loved the simplicity and organization of services.

I cancelled everything. I purchased divi, siteground and set up my wp.org.

I have needed a bit of handholding and I am glad I did because I got to utilize their support, many times. They are so awesome. Not only do they go in and check the setup of your account and site but they give you the step by step instructions on how to get to where you need to be. And they then supply you with the documentation that supports the instructions given. They wait for you to make changes and stay on chat to support you all the way.

I love there support and I love this service. I will be using them exclusively in the future!

I forgot to mentions, you can't beat the price and the fact that it is better than service that cost 3 times as much.... so beat my expectations!
not live yet
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0 of 0 people found the following review helpful
Best customer support
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Another quick response and great support from you guys! Thank you very much! You are the best.
altomblogging.no
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0 of 0 people found the following review helpful
Excellent Support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very Friendly, very fast reaction, very efficient .... best support ever!!
Great support center
https://www.hairstyling-makeup-training.de/
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0 of 0 people found the following review helpful
Never a simple question, but always a clear, accurate, and direct to the point response..
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I always wonder what type of response I will get this time, and never dissapointed..I'm content and happy with the response, not more flustered or angry or clueless. just, amazed I guess that every other support company isn't like this.
90% of my time is devoted to the work I need to do, not on building the base I do the work on. Not that the other 10% is purely on siteground, I do need that time to actually relax once in a while
expence of years to come. I do work for a lot of little to no profit organizations that I dedicate my time and costs too.
northshoreobedience.com
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0 of 0 people found the following review helpful
Very Happy with Kiril but to reach him was like an elaborate labyrinth
  · 13 days ago.
  • 9/10
    Performance
  • 1/10
    Support
  • 0/10
    Price
  • 9/10
    Reliability
  • 1/10
    User Friendly
I wanted to find the Support phone No. Each place I went stated something like 'we offer happy & friendly telephone contact' In fact, they do not offer telephone contact. This is t\siteground;s idea of friendly tele support "Basically, to reach our phone team if your issue is approriate for it, would be by going through the regular steps like if you'd reach us on the chat. Head to the Contact us page in your User Area -> select the category and provide a description of your issue. Our system would then see if the issue is approriate to be handled over phone/chat/ticket and would suggest the best option if you see the phone option, you'll see a verification code and the phone number next to it."
I think siteground does not make it easy to receive support. When you do find the Chat, the service is Good but I resent, very much, how difficult it was.
When I did reach chat support, it did finally help me achieve what I needed to
I di not find the "Friendly" support promise, It was like working your way through a labyrinth. It took a long time and I was unsure I achieved what I needed to achieve. Telephone would have been more effective but it was hidden somewhere in the labyrinth.
CannyElder.com
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0 of 0 people found the following review helpful
Easy Migration
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Vladislav was supernal and walked me the Process, even when i had difficulty formulating my questions question courtly. he stayed on with me for about an hr. even the the process probably should Have taken 20-30 minutes. I was so cautious. please Vladislava a raise he deserves it! Plus a vacation.
this process was super easy, they are smart people and very helpful. It was a enjoyable experience
maybe a way they I can show where Im at on the screen so they have a better idea of where im at or snuggling with. it would make question go smoother
RambusDesigns.com
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0 of 0 people found the following review helpful
Fantastic Support!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Within 5 minutes, Pavlin was able to get me all the information I needed and feel comfortable about the product. Very knowledgeable and helpful.
www.greenlife-hydro.com
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0 of 0 people found the following review helpful
Atención en español perfecta
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Beatriz ha sido excelente en su atención por vía chat. Atención personalizada en castellano cosa que agradezco mucho, además me contestaba muy rápidamente.
Rápida, amable y concisa
No he encontrado ningún aspecto negativo
ibizavisual.com
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0 of 0 people found the following review helpful
Great Support
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I wasn't sure how to transfer websites to a new hosting plan and they walked me through it with no issues. Thank you!
mysmarthomegear.com
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0 of 0 people found the following review helpful
Always awesome support
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 6/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
As usual the support from Siteground is awesome, they are super quick and helpful.
Excellent customer service and tech support
Hosting costs have increased considerably
https://mvpcoder.com
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0 of 0 people found the following review helpful
Grazie
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Simpatico e preparato. Ha risolto tutti i miei dubbi.
Bravissimo Luca
nemowebdesign
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0 of 0 people found the following review helpful
Tech Support is Spot On
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
If you want a partner in making your site hosting a success, this is team you need. They are spot on.
myrtletales.com
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0 of 0 people found the following review helpful
Support that is Fast and Responsive
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Was initially disappointed with the somewhat lacklustre support documentation as I had difficulty trying to track down detailed instruction to complete the task of moving our website over from a different provider. with that in the back of my mind just before my lunch hour, i raised a support ticker with low expectations of it being fixed sometime within the week.. and when I returned, I was blown away by the response received ie. Mihail Mihaylov, one of Siteground's senior support engineers, fixed my issues, completed the migration, explained work-arounds for some remaining tasks that only I could complete personally, gave pointers/tips for future improvements etc.
Fast, responsive support that goes above and beyond merely addressing questions/issues raised.
Better documentation.. but the lack of it gave me the opportunity for an experience that has increased my confidence in the company multiple fold.
myelucidation.com
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0 of 0 people found the following review helpful
Siteground Support is awesome!
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Can't connect to my remote repo anymore via Siteground, and they helped me resolve the issue by changing my repo port from 22 to 443. Thanks!
Fast Support
Other agents are not that knowledgable technically, but that's ok.
https://www.birch.com.ph/
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0 of 0 people found the following review helpful
Nite & Day Compared to Previous Host
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Just finished migrating form a previous well-known host. The experience is like night and day. The team of professionals resolved everything I threw at them. Such a relief. I only regret I didn't move sooner.
Fast responses. Very Professional. Extremely intuitive and user-friendly site. Comprehensive no fuss packages.
None thus far
impact-se.org
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0 of 0 people found the following review helpful
great support team
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
great support and really fast too . thanks a lot siteground , your team is great!
serebria.com
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1 of 1 people found the following review helpful
Liked the rep, HATE to Siteground site interface
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 0/10
    User Friendly
I have been a customer for 10 years and I used to like the user interface. The cPanel offered good options, the account interface was clear. If there were questions, it was easy to click on 'Chat' or to submit a ticket and get any information needed. No more.

The rep was very nice and I have no quarrel with him but having it explained to me that the UI is so intuitive and AI driven leaves me with the basic question, "Why do I hate it then and why did I find it exceptionally hard to get done what I wanted to get done?", given that I am the User. The impression I got was that Siteground makes it far easier to upgrade and renew services than to change plan options, particularly downgrade.

The impression I have is that the changes have allowed Siteground to be more profitable as a company. You can self-congratulate yourselves on what a wonderful website you have but if you look back at anything from the 10 years I had accounts with your organization you'll see that I don't complain lightly. If I wasn't an old customer I wouldn't be a new customer.
Reliable hosting
User interface - HORRIBLE and self serving
mawaprimaclass.com
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