SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 72 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
EMAIL and SSH Support
  · 11 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Support was proficient and performed quickly. Person, Mladen, was very good.
dragonspress.com
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0 of 0 people found the following review helpful
great support
  · 14 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
i don't know how to site upload but your side give best response step by step then i am very happy
I just try 1st time
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0 of 0 people found the following review helpful
Great Customer Service
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Eliyan was so helpful and polite. He was able to help me get to the root of my issue quickly and showed me how to minimize my login. Just great customer service all around.
Great customer service, speed, professionalism and politeness
None so far
https://steelcityonesource.com/
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0 of 0 people found the following review helpful
Best money i spent in a long time
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm so happy i've moved server/hosting to siteground. Now i have genuinely helpful support, honestly i'm so bad at it, three of these guys over the course of this day have helped me finally get it right, it's been an education and it's been a pleasure. Onwards and upwards to my new site creation, i am confident now! Thank you
www.trueharvestseeds.co.uk
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0 of 0 people found the following review helpful
Thanks
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thanks for faster job you are amazing. Have a good day
donemil.com
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0 of 0 people found the following review helpful
Best Support System
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 6/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hi All,

If you are looking for best services where you will be notified for every activity and action taken by them, unlike others who downgrade your site and not inform also.

Their support team is on Next Level, i highly recommend this hosting and already shared & open accounts of more than 20+ friends.

Wish you more business siteground

Regards,
Rishabh
https://yodalearning.com
Customer Support - I bet nobody can bit this support team
Bit Expensive
https://yodalearning.com
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0 of 0 people found the following review helpful
quick, efficient, helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Quick and to-the-point tech support. Friendly and helpful - resolved my tech issues in record time. Thank you!
Excellet customer support and fast wordpress hosting
domain name hosting is $
janetcrosby.com
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0 of 0 people found the following review helpful
504 Gateway Timeout at oodness.com
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Nayden was very polite and attentive, as well as professional.
The CHAT feature appears to be an extremely helpful tool - response time was immediate.
oodness.com
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0 of 0 people found the following review helpful
great service - above and beyond!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
logged a support call via chat this morning asking for an SSL certificate to be deleted so that I could apply a fresh one. Toni deleted the certificate as requested (brilliant) then even went on to apply a new one for me (saved me doing it).

Result - site up and running again within minutes.
www.beesabroad.org.uk
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0 of 0 people found the following review helpful
The Best Customer Support Experience
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Senior Sales Representative Dear Svetoslav G. was the best customer service employee i ve ever talked. He helped and teached me everything that i wanted to learn before choosing a hosting company. And i m convinced to use SiteGround with this chat plus many researches i ve maid online about hosting companies. Also he was very polite and we talked more than 40 mins. Even i got tired but he didnt. (He deserves promotion for sure.) And SiteGround deserves 10 points too!
Not great but the best customer support for sure. Also the best company(in terms of Performence, Reliability etc.) for me according to my researches.
No cons that i found yet
www.asirkumascilik.com
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0 of 0 people found the following review helpful
Error 524
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Contact Vasil concerning an Error 524 every time I tried to access my WordPress Admin site. He checked it out and explained that it would have to ticket for the advanced technicians to work on and provided me with the ticket number for them. When I was accessing the WordPress Admin sometimes it would let me in but kick me off a short period late with the Error 524 message. I am confident they will be able to solve the problem.
Customer service is quick to answer and go out of their way to solve the problems.
None
soleraenergy.io
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0 of 0 people found the following review helpful
They are professional
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you for your help me in Email issues
Special thank to Mr. Georgi
Istbrq.com
istbrq.com
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0 of 0 people found the following review helpful
So reliable and fast in helping solve the problem.
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really appreciate the support team's effort in helping. Glad I could contact them any time and is able to help me all the time!
Awesome customer support
boostly.co.uk
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0 of 0 people found the following review helpful
BUEN SOPORTE TÉCNICO
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Todas los problemas técnicos que he tenido me los han resuelto por chat. Muy agradables y atentos.
La atención y amabilidad
ninguna
www.educacionvialtorrejon.com
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0 of 0 people found the following review helpful
Deleting Sites and Creating Sites - Help
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Nayden was lovely! He answered my rudimentary questions clearly and thoroughly.
SiteGround never disappoints with their support - whenever I am lost or stuck, they always come to the rescue.
I have no cons to report! They are always awesome.
orbidder.com
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0 of 0 people found the following review helpful
Fast, friendly help!
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Raul was able to help me solve all the questions I had about my hosting transfer, was patient with me (I have beginner knowledge of site building), and gave me great analogies to help me understand the situation. Excellent, knowledgeable, and fast service!
Great first experience with support through Live Chat
Just signed up, no complaints here
iterationknits.com
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0 of 0 people found the following review helpful
Super experience
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 9/10
    Reliability
  • 10/10
    User Friendly
Immediately solutions from siteground
Great support by answering within 2 minutes and fixing my problem within 10 minutes which was that my site was down.
Super fast delivered the solution
rajbarman.com
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0 of 0 people found the following review helpful
Website Migration with SiteGround
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys at SiteGround provide such exceptional customer care. Their attention to detail is brilliant and they go out of their way to really look after you. I'm so happy that I decided to migrate my website to SiteGround hosting.
Amazing customer service
Nothing
https://www.theposturepreneurclub.com
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0 of 0 people found the following review helpful
Excellent job - Really Helpful, Patient and fast
  · 13 days ago.
  • 10/10
    Performance
  • 8/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am a non-tech person and I had to put a code into my DNS area - Siteground contact personal guided me step by step through the process and was patient. I was nervous and unfamiliar with this process. The response is amazing as I am in Australia and even with the time difference, I am always helped out straight away. Must be 24/7 support - Love it and Highly Recommend
Great Customer Support, Fast and Patient
nil
hpct.com.au
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0 of 0 people found the following review helpful
Best Support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Spend 1 Hour with me to support and solve the issue i presented.
Great Support
Nothing
advanceideamarketing.com
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0 of 0 people found the following review helpful
Excellent customer service!
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really helpful, professional, and friendly! Alexander helped me out with a couple of issues and was very patient and helpful.
madisongaragerepair.com
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0 of 0 people found the following review helpful
Alen was amazing again!
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Alen helped me out again for about an hour. He was patient and understanding and worked some magic! he is a great asset to Siteground and you are lucky to have him. Another happy client here!
Always great customer support and friendly reps
No cons to think of
https://savannahjams.com
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0 of 0 people found the following review helpful
Awesome Support!!!
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was having a really tricky problem with DNS issues and Martin not only fixed it but explained what was going on. Learned something new. Something fixed some performance issues I'd been having as well. Now I'm getting A's across the board


Thanks, Martin, and Thanks Siteground!!
https://jcsdevelopment.com
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0 of 0 people found the following review helpful
Great first impression
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Im newsletter to WordPress and she answered all my many questions. Even included videos. Gave me clear instructions and clarified things i misunderstood. It's a great first impression and makes me feel ill be in good hands when i need support down the road.
Good customer service so far
Dee Car Lady
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0 of 0 people found the following review helpful
I was so stressed out then Emil from SiteGround Fixed EVERYTHING! WOW. 5 Stars 10/10
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was really stressed out trying to figure out all the techy stuff.
They have great videos but I was missing something and I didn't know what it was.
Email did a great job and helped me in 20 minutes get big things done.\Thanks very much!
Excellent customer service
Can they help me with all my it stuff?
www.fastsidehustle.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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