SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 87 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Great experience
  · 5 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
By far the most helpful person i have encountered on this site thus far.
I hope i get to speak to him again when i have any other queries or concerns.
www.mushinmassage.com
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0 of 0 people found the following review helpful
Simply the Best
  · 10 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome customer service and super fast hosting
None that I've experienced
healyourheartin7days.com
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0 of 0 people found the following review helpful
Best customer service I've ever had...
  · 21 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My email started returning as spam. Ivaylo figured out the issue in just a few minutes. He was dealing with someone who is not, shall we say, a computer whiz. He gave me instructions I could understand to provide him with the information he needed. He used that to track down the problem and fixed it on my behalf. Very pleased.
Great customer support!
A bit pricey, but worth it.
mdcaseys.com
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0 of 0 people found the following review helpful
I LOVE SITEGROUND
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Not only is Siteground wonderful for hosting my websites, it's price is extremely affordable (especially in these crazy pandemic times) and the Support is EXCEPTIONAL. I was having a bit of a stressed time turning one of my sites live and contacted the support desk. Within 15mins all of my questions were answered. This is what happens when a company invests in their customers - people stay with them! Thanks Siteground! You guys are legends.
Exceptional Customer Support, Affordable Hosting Prices, Easy-To-Use Interface
www.creedandcolour.com.au
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0 of 0 people found the following review helpful
Right on point
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great help every on a weekend 10 out of 10
customer support
dont have one so far
siteground.com
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0 of 0 people found the following review helpful
Siteground
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground support response within a minute, and able to resolve issues competently. Free SSL much appreciated.
Rapid support response. Free SSL.
None
Usefulwood.org
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0 of 0 people found the following review helpful
Excellent Service-Always ready to help
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome, awesome, awesome service! I can't recommend them enough. Whenever I am unsure of what to do technology-wise, I will live chat with an associate, and they are available 24/7! I have absolutely no complaints, and I can't remember the last time I said this about any company!
customer support, easy-to-use, truthful and reliable
none
madalenegoeller.com
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0 of 0 people found the following review helpful
Great customer service
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 8/10
    User Friendly
Support representative Kiril N. provides consistently good service and clear instructions to a non-tech proficient customer. He takes the time to understand my issue AND thoroughly review what I've already tried to remedy the issue myself, instead of providing unhelpful and redundant information. Thank you!

Great customer support
I do wish that my account had already transitioned to a Sitetools account, as all the tutorials and assistance articles I find are for those users.
alphapnr.com
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1 of 1 people found the following review helpful
Cancellation of service (website+domain)
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Due to coronavirus I had to close my bar so the website was useless. However they auto renewed my website+domain so i contacted them to get my money back as the bar was closed and they proceeded to send the money and were very useful.
I will deffo use them in the future if needed !
Great customer support, quick, efficient
thelegendarylab.com
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0 of 0 people found the following review helpful
Always reliable. The best support.
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have been with Siteground for a few years now, and always recommend it to others. It insludes outstanding features which you have to pay for separately elsewhere, and the chat support gets things done in minutes.
Features. Support.
None come to mind.
thinkinternet.com.au
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0 of 0 people found the following review helpful
New Website Install & Email Access - Excellent Service
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground's technical service help - via chat - is the way to go. They have always helped me resolve my challenges expertly, politely, patiently and quickly.
Excellent Support
vaskemarketing.com
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0 of 0 people found the following review helpful
supper customer support
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Quick to answer and very helpful.

He answers perfectly and help me with my problems.
www.julienliboiron.com
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0 of 0 people found the following review helpful
Asked a question about Cloud vs GoGeek
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had asked more of a information seeking question and it was answered confidently and expertly. The rep went ahead and verified because of the wording of my question that he had answered it correctly with a more tenured rep.
I am very confident that this will help in our future hosting decisions.
I have always gotten quick service and expert information.
I wish there was a way to get an exported list of every domain & subdomain hosted on the cpanel accounts
arvighosting.com & others.
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0 of 0 people found the following review helpful
Awesome customer service
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have used many hostings but I never used service like siteground before. It's my 4th year I am using siteground and I am really happy.
webqoda.com
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0 of 0 people found the following review helpful
Siteground - best ho
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent support, quick resolutions of any issues. I have been with them for over 10 years.
Reliable
aspaclaria.com
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0 of 0 people found the following review helpful
Great Chat Support Staff!!!!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great online support!!! and online Staff!! I highly recommend!
Great online chat support!
No Negative aspects.
www.sydneyofficepainters.com.au
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0 of 0 people found the following review helpful
I've needed a lot of hand holding along the way and some help in asking the right question! I've found that the support given is excellent.
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 7/10
    User Friendly
The initial switch over was not "easy" at all but my own ignorance and the inaction and clumsiness of my previous host was mostly to blame. Since then, I have been very satisfied with the high quality support. I do find the website is not very intuitive to find your way around.
Support staff have been very prompt and most hepful.
Initially, the "easy switch over" from another hosting compnay wasn't easy at all... but that was a fault with the previous host,
www.cmacd.com.au
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0 of 0 people found the following review helpful
Awesome help
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Answered all of my questions and even set up my ssl on multiple sites. Great help.
quick and knowledge
NONE
devlabllc.com
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0 of 0 people found the following review helpful
Support
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent support form Boris ans all the team !
They always respond almost instantly and they have great competency !
www.schlomoh-brodowicz.net
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0 of 0 people found the following review helpful
Support
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Yordana fixed a sticky problem quickly and without any issues! Excellent experience using chat to troubleshoot a problem.
Excellent support - chat works great. Uptime is awesome.I have been hosting with SiteGround since 2014 and can't remember the last time the site was down - if it ever was!
cadinstitute.org
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0 of 0 people found the following review helpful
SiteGround Assistance
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The gentleman listened to what I was actually saying instead of trying to fit me into some kind of a "box" and answer that question.
When he ran into a snag, he quickly researched the problem and suggested a fix
CraftyLittleOldLadies.com and SunshineCrafting.com
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0 of 0 people found the following review helpful
PROMPT, POLITE, PROFESSIONAL CUSTOMER SUPPORT
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
When I had a padlock issue, Mr. A.T. was able to diagnose and solve the issue in minutes. I am now ready to launch my website that is proudly hosted on SiteGround!!
https://forcejustified.com
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0 of 0 people found the following review helpful
Amazing support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys are just fantastic and willing to go the extra mile every single time. We recently upgraded from the growbig package to their cloud. hosting solution and there were a couple of teething problems but they were sorted so quickly I barely had time to finish my coffee!

Thank you especially to Vladimir who fixed an error we were experiencing with one of our scripts that would have left our business practically crippled!
Fast, reiliable, amazing support.
nonw
le-masseur-personnel.com
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0 of 0 people found the following review helpful
siteground is the best
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
siteground is the best, all things awesome, support insane
fatlossbody.com
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0 of 0 people found the following review helpful
Great Service Excellent Problem Solving
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fantastic service from SiteGround as always.
Always fast and efficient help on hand
No negatives these guys are brilliant!
https://amicatea.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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