SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 113 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Outstanding
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There is nothing else I could say about the Siteground support. It's just fast, efficient and not a single time they disappointed me. Thanks.
https://psdbox.com
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0 of 0 people found the following review helpful
Great Support
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great support today as always from SiteGround. Being a WordPress novice I'm always a little hesitant with some of the more technical aspects of hosting my site. So glad I have SiteGround in my corner.
Great support with knowledgeable and helpful staff.
Can be challenging to get to the online chat functionality within their website.
ridewithtech.com
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0 of 0 people found the following review helpful
Excellent support with Siteground
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The excellent support system and staff are the primary reason that I have remained a Siteground customer for so many years and maintain several hosted sites with Siteground. The technical support staff are very knowledgeable, incredibly quick to respond and are always friendly and patient.
Incredible customer support, extensive capabilities even with the low cost plans and very good articles in the knowledge-base and support area
Fairly significant price increases in recent years - but the support makes it worthwhile
www.dunoongazette.com
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0 of 0 people found the following review helpful
Awesome Helo When Needed!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
Ervin helped me through some SSL issues affecting my site and forms. He was awesome!
Great Support!!
expensive
theatrethree.com
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0 of 0 people found the following review helpful
Great help in a stressful situation
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Vladilin was very helpful and friendly. And kept me informed as he was investigating the issue. And all this on a Sunday
Great support, easy to use interface for domain and webmail management
n/a
edittranslations.com
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0 of 0 people found the following review helpful
Import Excel data to Woo Commerce
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Almost immediate response. Easy to understand email with the link to download the plugin. What a relief. Was a little overwhelmed by the thought of having to enter products information manually through the web interface. Each update would meant seeing the churning icon on the tab. Now I can sleep a little better.
https://www.celestialplaza.com
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0 of 0 people found the following review helpful
Very Disappointed
  · 7 days ago.
  • 0/10
    Performance
  • 0/10
    Support
  • 3/10
    Price
  • 1/10
    Reliability
  • 2/10
    User Friendly
I feel very uncomfortable, during I need your help to solve one issue but unfortunately, you can't solve my problem. I am very disappointed with your service
https://physiosupply.ca/
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0 of 0 people found the following review helpful
CONSULTA PRECIOS
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Un trabajo excelente de atencion al cliente
Un trabajo excelente de atencion al cliente
Un trabajo excelente de atencion al cliente
Un trabajo excelente de atencion al cliente
https://www.ebyn.es
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0 of 0 people found the following review helpful
SiteGround techs are well trained
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
In my work as a web developer, I deal with many hosts. When I have to contact tech support, I often know that I may have to explain their own technology or common practices to them.

SiteGround is different. My experience today was that the tech knew terms like server configuration and .htaccess and PHP configuration.

Amazing
Tech support
Website interface
montanawebmaster.com
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0 of 0 people found the following review helpful
Support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you very much guys for your brilliant service. Highly recommend.
yourtimberwindows.co.uk
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0 of 0 people found the following review helpful
First Discussion with Siteground
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Clear, Quick, Factual, Helpful, Understandable feedback to questions - with courtesy.
The GoGeek Plan suits my business needs very well and exceeds expectations in terms of its' features.
None at all
pics4u.net
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0 of 0 people found the following review helpful
Great support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Support is where client stands, i always get 100% and quick response ffom support.
Washnwear.com.au
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0 of 0 people found the following review helpful
Excellent Hosting Provider
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround haS the best support I've ever encountered. And I'm an IT professinal, so I know a thing or two about tech support.

Oh yeah, their website hosting is fast and reliable, too.
Great customer support.
Haven't found one yet.
www.joepolivick.com
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0 of 0 people found the following review helpful
excellent support team
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Petar was very professional and helpful. Our site went down after an upgrade and he attended to my request very quickly. The site was up and running again within seconds.
the website isn't very user friendly specially finding the support team
www.sublimehomecare.com
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0 of 0 people found the following review helpful
Best Host, Most Helpful Customer Service, Most Patient Techies
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is an exemplary host. I called twice in one day and the service at SiteGround was beyond excellent each time. I have been with Siteground for over two years and I have no complaints. As a non-technical person. I am so happy a company such as SiteGround exists. What's even more amazing is their quick response time to help their customers. They are sincere, helpful and nice. They are not like some other companies when you call for help they put you on hold for hours. Siteground is quick and efficient; they know their craft. I love their service. Their customer service is second to none. Keep up the excellent service and thank you.
SiteGround is competent and quick response to resolve issues. One cannot put a price on time. 24/7 service Wow!
None
iamthereforeiread.com
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0 of 0 people found the following review helpful
The best Hosting company in the market
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best hosting company in the market, great technology and great support
Great customer support
I don't see one
trendzagency.com
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0 of 0 people found the following review helpful
Perfect Support
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Perfect, brilliant Siteground, will stay with these guys till retirement
Fast and reliable support, Something you never find from South African Hosting Providers
No cons
https://webdesignconsultants.co.za/
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0 of 0 people found the following review helpful
Their Tech team are awesome!
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 7/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Kuzman Stoyanov sorted my ticket in no time with a detailed reply explaining the issue. Siteground's tech team never fail, love em
Excellent customer service and tech support
Hosting costs have increased considerably
https://quipr.com.au
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0 of 0 people found the following review helpful
Amazing service
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a costumer support person within 5 min off requesting one and my issues was resolved within another 5 minutes. 10/10
tennisclubduinbergen.be
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0 of 0 people found the following review helpful
Thanks to Siteground support group
  · 23 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The support of Siteground is one of the main reasons that i am with them. Many many thanks to all of them. Very supportive , They find a solution very quickly .
www.marajovillasandsuites.com
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0 of 0 people found the following review helpful
They Always Fixed My Problem
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a Noob. I knew nothing about tech or website or anything. However, I made my own and anytime I needed any extra support, that I couldn't figure out myself, they helped me through it. Always polite, always concerned about my welfare. Good people.
www.OnChicBabyClothes.com
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0 of 0 people found the following review helpful
Always a speedy and effective response
  · 26 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Dealing with Siteground is always a great experience. Their tech-help team are responsive, easy to follow and get the job done!
Speed, Efficiency, Effectiveness, Easy to deal with, polite, super helpful
None
http://www.adessobuilding.com.au
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0 of 0 people found the following review helpful
Awesome products and customer support!
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have used many web hosting providers over the past 25 years, and SiteGround by far outshines all the rest.
Packages, Reseller accounts, Pricing, Live Customer Support, Easy Management, Useful free add-ons.
Web-submitted form ticket got lost once.
www.paraminds.net
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0 of 0 people found the following review helpful
One word: WOW
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There is one word for this hosting company: WOW. The support team and services are 10+. I'm in this business for 15 years. Never find something like this.
Support team, 10+ quality services
Non
rainbowmarket.ro
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0 of 0 people found the following review helpful
Best service, support, hosting etc
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just have to say these guys are excellent. Even with live chat support it rarely takes over a minute to get connected, and any queries no matter how big or small (even if not relevant to siteground) they will help you all the way.

I have recommended the service of siteground to many people and i would recommend to anyone and everyone to use them. Faultless in every aspect!
Everything
www.warmth.ie
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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