SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onWednesday, 17 October 2018 09:25

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 61 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Excelente servicio
  · 19 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Me recomendaron esta compañía por el soporte y tenían razón, es excelente.
www.policlinicalacibis.com
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0 of 0 people found the following review helpful
Excellent service
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love siteground support staff, so patient and experienced! They don't treat you like an idiot if you don't know something!
bluwatersseafoods.com.au
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0 of 0 people found the following review helpful
Domain issue
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It is my first use of the chat support and I did not expect so quick and efficient help, thank you Martin. Marie
miguyvoltaire.com
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0 of 0 people found the following review helpful
Excellent !
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a very good tchat with Rosen K.
He helped very well, it was quick and good. Thank you again !
http://www.renaudschmitt.com
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0 of 0 people found the following review helpful
Amazing customer service
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys go beyond what you expect about customer service, I hope it will continue to be as good as it is now.
www.gupet.co
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0 of 0 people found the following review helpful
Very fast
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fast, Precise, maybe the best operator I have talked with.
https://bdesign.company
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0 of 0 people found the following review helpful
Well that was a bit awesome
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This would have to have been the easiest hosting set up I have ever done. Instant chat was surprisingly instant, so many times I have used this feature on other sites to wait for ever for someone to come in to the chat. The customer service agent was really helpful and patient as I bombarded them with questions on the hosting environment. The setup of the account too less than 5 mins. As first impressions go, this was one of the best. Really helpful and friendly staff. Everything I need clarified was done quickly and professionally. This is exactly the service I was hoping for.
Great customer support, very competitve packages
None so far
timeline.org.au
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0 of 0 people found the following review helpful
admin
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
semplicemente perfetto, gentile cortese e professionale, cos'altro chiedere. e veloce
vinilemgr.com
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0 of 0 people found the following review helpful
Awesome Experience with Siteground!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
After lodging my complaints, I was directed to chat with a customer representative, and she took it up from there. Awesome service!
Great customer support
www.oluwafemilove.com
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0 of 0 people found the following review helpful
Professional and fast
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I contacted Support because my domain had appeared after three days of setting the nameservers. Gabriel quickly worked out that it was because settings were wrongly set to https. He did not advice me what to do but just fixed it himself for me - there and then. Within a minute or two my domain appeared and I could get to work. Fantastic work.
Great customer support
None.
ouradminoffice.com
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0 of 0 people found the following review helpful
Director
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is the best - I tried 5 other providers before I found them and I haven't any complaints!
https://birdseyeaccounting.ca/
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0 of 0 people found the following review helpful
Tsacho Was Faaast!
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There was compatibility issue with the new wordpress version and the installed SSL. I opened a ticket, Tsacho jumped on to help me, took a look at it and fixed it on the spot. Less then 5 minutes to solve the problem. Great Job!
www.vallejoglass.com
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0 of 0 people found the following review helpful
Awesome Support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Had a long standing problem on a site that I had been putting off. Other (non Siteground) techs had faffed around and fobbed me off with excuses. When I actually took hold of the problem myself and chatted - the problem was sorted in moments.
Great, really great customer support.
None
https://bninamebadge.com
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0 of 0 people found the following review helpful
Happy to be served.
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was helped to my satisfaction. Thank you. Looking forward to referring my friends in search of the services.
dcdonholm.org
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0 of 0 people found the following review helpful
Always the very best!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
One of the things I really love about Siteground is your support team. Efficient, smart and always get a fix sorted. I have worked in IT over 20 years and have run support teams, you guys do an amazingly good job, thanks!
fast helpful correct
none
www.bitswebdesign.com.au
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0 of 0 people found the following review helpful
Excellent Service
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very patient and awesome service. Managed to help me verify my account. Kudos to service staff for being patient throughout the 1 hour call and instantly responding.
Fast and responsive, Knowledgable, Helpful, Patient, Understanding
deaconsg.com
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0 of 0 people found the following review helpful
Excellent Customer Service
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am new to web hosting but have worked with different CMS systems for years as a content editor. The team at SiteGround have helped me through many issues. They are extremely helpful and full of knowledge.
Amazing customer support
Forced to use www. if you want full CloudFlare intigration
https://www.loadlabz.com
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0 of 0 people found the following review helpful
Excellent support for a Plugin Issue
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Nikola U. quickly and expertly solved our website problem, wherein a failed plugin was spewing a PHP error message that replaced all our website content. He diagnosed and tested the issue quickly and after asking our permission disabled the failed plugin, quickly restoring our website - without the need to restore from a backup.

This is the kind of fast and expert support we have come to expect from Siteground, a service we can fully recommend to others.

_Jim Coe, krvaa.org Webmaster
www.krvaa.org
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0 of 0 people found the following review helpful
Site Down
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Boyana B. is very good support, very well trained and so kind. Thank you so much.
Great customer support
https:\\www.ephesianspublishing.com
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0 of 0 people found the following review helpful
Literally best host I've ever used
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
They've been fantastic. Everything works, and when something goes wrong they tech support is great. No stupid limits, fast response times, and automated backups built in. Just wow.
http://wevitro.com
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0 of 0 people found the following review helpful
Siteground.com is an amazing web service site! I love it! Their specialists are all professional and nice/kind!
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground.com is an amazing web service site! I love it! Their specialists are all professional and nice/kind!
www.canstarlearning.com
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0 of 0 people found the following review helpful
Reliable along with Excellent Customer Service
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Sure,,,i've seen some cheaper domain hosters....but i doubt they will be as fast...siteground.com has so many extra features other than ftp accounts...
and THE CUSTOMER SERVICE IS AMAZING!!!
many tools and great customer service
lmotiveband.com
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0 of 0 people found the following review helpful
Great support (again!)
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
What can I say, the support you get from SiteGround is always top notch, and this chap (sorry forgot his name was up there with the best). I would never contemplate using any other server
www.trade-fair.uk
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0 of 0 people found the following review helpful
migrating email
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The customer support responder quickly understood the issues and was able to guide me through them effectively. Happy to rate this experience as very positive. Thank you
Good customer support
armagh-down.com
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0 of 0 people found the following review helpful
Hands down, best customer support ever!
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've worked with many hosts like Hostgator, Asia Registry, Bluehost... And I never have a customer service that is so quick and helpful than Siteground. It really affects my experience especially during technical down times that is super stressful.
http://livingvazzy.com
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