SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 110 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Best Tech Support EVER!
  · 3 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This hosting does not make you wait for help, you get help immediately, not like others I have used. Stay on the support with you and walk you through any issues you have. I would recommend switching if you are not happy because Siteground will help you with that too!!
Unprecedented Customer Support, Technical Support!!
None
www.patriotsupreme.com
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0 of 0 people found the following review helpful
Need "auth code/EPP" for domain transfer
  · 10 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Perfect help, the agent made all he can. Like your chat service, it works very fast and is great. Special thanks to the agent Atanas. Thx
All works fine
Miss CPanel... was easier than now
More than one
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0 of 0 people found the following review helpful
Great job
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a problem with a theme update not being compatible with the current version of php, he fixed the issue in 2 minutes and restored the sites operation.
Siteground
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0 of 0 people found the following review helpful
Amazing Service!!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Diana was so patient and went above and beyond and was super professional. This was my 1st time using SiteGround and it's been awesome so far. Thank you!
Excellent customer service
NA
haven't yet that's what I ordered today sophia@sophiasillani.com
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0 of 0 people found the following review helpful
Chat di supporto a dir poco superefficente
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
dopo aver letto recensioni su vari forum ho parlato un nano secondo con il supporto chat e mi sono convinto all'stante...super efficenti, preparati e molto cordiali e professionali. in men che non si dica mi hanno aiutato con la migrazione del mio sito e mi hanno guidato passo passo. ero abituato a supporti che ci mettevano qualche giorno per risolvere i problemi...son passato dalle stalle alle stelle in meno di 10 minuti. ultramegaconsigliato!!!!
supporto clienti moooolto mooolto efficente e cordiale
per ora direi nessuno
www.vivianart.it
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0 of 0 people found the following review helpful
Email
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The host was very helpful. He took screenshots of the steps to direct me.
www.sauktraildentalcare.com
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0 of 0 people found the following review helpful
Needed Help To Start A Shop
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was very helpful as i was going to give up and get a refund. He made the difference in quitting or carrying on.
frontrowrockshop.com
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0 of 0 people found the following review helpful
bring GTRANSLATE up and running
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Problem on Wordpress with GTranslate going to dead end when selecting any language.

Problem communicated

Problem diagnosis and solution within 30 Minutes!

good Job Guys!
i feel well taken care of here!
nothing found by now!
kitegarage.at
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0 of 0 people found the following review helpful
Awesome support on site restore
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
i made some changes too late at night and the site was down... I could not find a roll back feature with WP nor the plug so I started a Chat with SG, and he walked me through the restore of files and db. worked great
www.pcnetworkx.com
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0 of 0 people found the following review helpful
Amazing Support Service
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
That's why I keep choosing Siteground for all my clients. Support is amazing and superfast. I'm so satisfied with this service!
Great Support, Fast Support.
NONE
www.revmediagt.com
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0 of 0 people found the following review helpful
Martin D just saved me 5 hours of manual entries
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground have an outstanding employee, Martin D!!! I wish I could have tipped him. I spent time on support chat yesterday after changing a temporary domain to live and ALL the gallery images not propagating across. I mean, there are around 50 galleries on this site. I'd tried to find an answer in SG help section, but must've been asking it the wrong way. The support chat from the day before said to just wait 24 hours and it would all be fine. But - it wasn't. I thought I'd ask them again this morning and Martin had it resolved in about 3 minutes. Who knew! You go to the live sites Site tools, select wordpress, and at the bottom is Better Search and Replace. Put the right bits in there, and all the images popped up. OMG, so grateful to Martin, and now I know how to sort it if it happens again. Go Siteground!!
Fast, reliable, great support (if you can find your way to the live chat that is! - it can be a maze), secure
I recently heard that SG are not offering new accounts to people in New Zealand. I don't know why, but am grateful that I'm already on board, as I love them.
https://aimcreative.nz
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0 of 0 people found the following review helpful
Back up
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Georgi saved me today!!! My whole website messed up with a plugin I used to re size the pictures. All my pictures were wrong and my site looked awful. I was so upset and stressed out. I contacted site ground today and they messaged me details on exactly what to do to get my site back to how it was through the back ups. Im not great with computers so didn't even realise I could rescue my website. Georgi was amazing and so helpful taking me through the steps. Thank you so so much u guys are amazing xx
Amazing customer service
www.scandiinteriors.com.au
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0 of 0 people found the following review helpful
BEST HOST & CUSTOMER SERVICE EXPERIENCE *****
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is the BEST host and always delivers TOP Notch Customer Service. They are available 24/7, with minimal wait times and are always happy to help you resolve any problems with your website. I am a very HAPPY customer! Thanks again!
Great hosting experience and excellent customer service
www.vivaneonsigns.com
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0 of 0 people found the following review helpful
Always there, always gelpful
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I put 8 for price, but only because I want to pay less. In this case, I am very willing to pay, because the lower cost hosts like the racecar elephant hunter and the alligator logo hosts' customer service is TERRIBLE compared to Siteground. I LOVE Siteground. They are knowledgeable, responsive and QUICK. I like to resolve things quickly because I have better things to do.
Fast, reliable, friendly, smart.
None really at all.
tuccionline.com
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0 of 0 people found the following review helpful
BEST SUPPORT of all hosting companies!
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Absolutely amazing support team. The wait times are almost non-existent. Even when they have to elevate the problem to advanced support, any issue is usually fixed within 10 minutes. Support chat staff will FIX your site for you rather than just tell you to contact the plugin maker. For comparison, we had been on WP Engine years, thinking they were the "Premium" offering. The reality is that SiteGround's UI/UX is MUCH better. It is so easy to navigate. We went from their top tier "Go Geek" hosting for WordPress site to their Cloud hosting and it is so nice to be able to incrementally upgrade either our CPUs, RAM, or Storage space. I can just add 2 more Gigs of RAM by itself.
transparency.media
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0 of 0 people found the following review helpful
Savvy & Knowledgeable Support Tech
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hristo N is knowledgeable, courteous, friendly, and did his utmost best to support me with my billing issues.
www.lifewithglennavelle.com
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0 of 0 people found the following review helpful
Excellent support and hosting - Siteground
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent support and instantly available and the support team is very cooperative besides excellent hosting.
socialmedia95.com
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0 of 0 people found the following review helpful
I love SiteGround!
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
We transferred our websites from GoDaddy to SiteGround and have been very happy. We were having many issues with GoDaddy and all has been fine with SiteGround. Their customer service is impeccable, always kind and helpful and quick to fix things they have control over. I don't see the downtime that I did with Godaddy, which is worth it's weight in gold. Pricing is a bit cheaper too! I highly recommend them!
Great customer support, reliable uptime, competitive pricing
can't think of any
101cbd.org
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0 of 0 people found the following review helpful
Review
  · 28 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a customer by SiteGround for a few days and I get immediate help and a quick solution to all my problems. I am very pleased with the staff. They are all very friendly and they find the solution to my problem very quickly.
The technical assistance is very good.
Thank you everyone for this superb service!
dominogames.info
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0 of 0 people found the following review helpful
Excellent and impressive service
  · 28 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am impressed with the speed and the uptime. Also quick online support is very helpful to make quick decisions,
Speed, Uptime and Support are excellent !!!!
Renewal price in the second year is 250% which is too high for small businesses.
www.ezom.in
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0 of 0 people found the following review helpful
Thanks Man,you solved my problem,,
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This is very very good .He solved my problem,even,,google support couldnt able to solve this .Thanks A lot.I recommended siteground,,
Thanks
Good performance
carranzalab.com
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0 of 0 people found the following review helpful
site under attack
  · 1 months ago.
  • 8/10
    Performance
  • 9/10
    Support
  • 7/10
    Price
  • 8/10
    Reliability
  • 9/10
    User Friendly
my site was under attack and was offline.
the support sent me links that helped me to fix it.
at the end they helped me with the chat and with the ticket support.

the negative thing I have to say, is that i'm not a technical person and had to approach another person to fix it.
It would be so much better if the the technical support would do it.
sent instructions with links
the support didn't fix the problem and asked me to do a lot of technical stuff that I didn't know and had to approach for help from a another person.
www.idfstore.com
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0 of 0 people found the following review helpful
Exactly the level of service I need without any extra explanations
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Seriously, the help is the best part of Siteground. I'm pretty well experienced, but occasionally I run into a situation that requires help from the team- and they're amazing. Chat is responsive, fast, and knowledgable, and they're able to answer technical questions quickly without needing to follow a script first. Highly recommend them.
Help, speed, security
A bit pricey
philanthrophicpeople.org
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0 of 0 people found the following review helpful
Excellent Service all the time
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 7/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I think SiteGround has the best of everything, except for price. Their customer service is excellent!!
Excellent customer service
Pricey
www.vvacalsc.org
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0 of 0 people found the following review helpful
Awesome Customer Support
  · 1 months ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was very patient and helpful. He helped me do several things that I could have never done on my own. Very thankful.
Excellent Customer Support
Siteground
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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