SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 105 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Best support
  · 16 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Is second time i use siteground support ans its amazing...team is very attentive and competent
www.cursosodonto3d.com
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0 of 0 people found the following review helpful
Great Support, Ease of Transfer, No BS
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The technical knowledge and assistance is amazing. Love the live chat. Even the sales team is technically knowledgeable. I am moving most of my clients from other hosts to SG.
Tech Support, Ease of Transfer, Tools, Performance
Nothing I can think of at this time.
lewismfg.com
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0 of 0 people found the following review helpful
Without fail!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
You guys are really great! Everyone that I have dealt with on your tech support team ALWAYS finds the resolution to my issue and shows me how to do it on my own! Very cool! Thank you to all!!!!!
pacificagarden.org
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0 of 0 people found the following review helpful
Problemi di pagamenti
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Servizio preciso, paziente e cortese. Problemi risolti immediatamente. Grazie
tutto risolto rapidamente
Nulla da segnalare
bussolaitalia.it
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0 of 0 people found the following review helpful
Great customer service
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My customer service representative went the extra mile to help me resolve an issue. It is a tough issue, but he was patient and very knoweledgeable. He went over and above to help me.
lollipopyardcards.com
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0 of 0 people found the following review helpful
Tech support
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Diyan was a great help. Solved my problem. Thank you.
Great customer service.
No cons, great service.
AmazingK9s.com
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0 of 0 people found the following review helpful
The BEST REASON to use Siteground
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Our website is extremely important to our business and I, unfortunately, don't have ALL THE SKILLS to fix something when it goes wrong. When a plugin update caused a critical error on our site I walked through all the processes I knew including a full RESTORE but couldn't get a fix in place. Enter SITEGROUND Chat - this time Atanas P was my assistant - all fixed, provided some hints for future if a similar problem occurs, and was extremely courteous and reliable.

SITEGROUND - why would you go anywhere else. Thanks and Stay Safe.
Support is second to none - nothing is ever a problem and they understand the operator on my end isn't particulary tech savvy.
None really - yes it costs more than some Hosting options - but it's worth every cent.
https;//www.nascent.net.au
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0 of 0 people found the following review helpful
Great service!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The SiteGround support rep was very helpful and patient with me. Was very quick to respond and resolved my issue fast.
https://noobgains.com
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0 of 0 people found the following review helpful
Assistenza super
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Tutta l'assistenza Siteground è sicuramente ineccepibile. Tutti molto disponibili e pazienti anche con chi non è grande esperto. Ottimo servizio
www.cosep.it
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0 of 0 people found the following review helpful
Tech support
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am new to Site Ground. This was top rate tech support. I got my questions answered quickly and knowledgeably and felt welcomed and not put down. Lots-O-stars!
scientistsfor911truth.com
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0 of 0 people found the following review helpful
Excellent Service - Quick, Thorough and Effective
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Service response was very quick, the solution was effective and the explanation of the problem and solution was thorough.
emeraldcoastlossclaims.com
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0 of 0 people found the following review helpful
Service trouble ticket resolved via Chat in minutes
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Jetpack monitoring noticed that our website was not loading. sent over an email letting us know. I copied and posted it to the Siteground trouble ticket creation. Started a chat session and the person on the other half was able to diagnose and fix the problem in minutes.
Prompt response and resolution of a down web site.
chathamjournal.com
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0 of 0 people found the following review helpful
Help with domain issue
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was able to get instant support through the live chat features. It literary took 2 minutes to diagnose and solve the problem. The assistant was able to diagnose the issue immediately and sent me clear instructions on how to fix it. Really happy with the level of support I received. Well done guys.
tvet.tourismedx.com
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0 of 0 people found the following review helpful
customer SERVICE
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
BORIS IS DA MAN. Super quick and got me what I wanted to know ASAP.
THANKS
customer service is really the best
none
kadampa.live
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0 of 0 people found the following review helpful
Customer Service
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I made a basic error in changing url and was completely struggling to fix it. Petar M helped me very quickly on chat. I was really impressed.
Great customer service
None so far
bewellinparadise.c;ub
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0 of 0 people found the following review helpful
Richiesta per dns
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Risposte ottime e rapide nonostante l'ora tarda. Mi hanno spiegato la situazione
www.riscritture.com
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0 of 0 people found the following review helpful
Perfect support
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Perfect supprt 100000% i m very suprised for the quick and good result
https://www.worldofthesimpsons.com/
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0 of 0 people found the following review helpful
Resolved PHP Ultra Issue
  · 16 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Been using SiteGround for over six years to manage basic WordPress websites for clients. Pricing has increased over the years, so I've gone through the tedious steps to migrate websites to a new plan to take advantage of SiteGround's introductory promotional pricing. Had a site go down this morning when updating to WordPress 5.7 and restoring the manual backup didn't help either. SiteGround's technical support has recently become a bit strict about supporting hosting basics, which can be aggravating. SiteGround support quickly resolved this incident by switching from Ultra PHP to Standard PHP. APPRECIATED!!! SiteGround's great support is key and there when you need it.
Good performance, helpful knowledgebase, full set of tools
Renewals can be expensive, SiteGround's technical support has recently become a bit strict about supporting hosting basics, which can be aggravating.
this incident was for client's sites mokshayoga.com
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0 of 0 people found the following review helpful
Great support
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Always have had excellent support with Siteground... Specifically Nikola that just helped me was a rockstar.
brandon-fong.com
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0 of 0 people found the following review helpful
Assistenza
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Disponibilità, professionalità e velocità a qualsiasi orario veramente ottimo servizio
vtigeritalia.biz
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0 of 0 people found the following review helpful
Top-of-the-Game Hosting
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Usual superb response from Siteground: prompt, knowledgeable, personable. Top-of-the-game hosting service.
herkimerpost.com
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0 of 0 people found the following review helpful
El mejor soporte
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Si hay algo que tengo que destacar, además de que el servicio es SUPER RAPIDO, es el SOPORTE, siempre que tengo algún problema, me dan la solución a los pocos minutos, es algo para DESTACAR, uno de los puntos fuertes del servicio.
Soporte
www.nickosten.com
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0 of 0 people found the following review helpful
Fantastic Support
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan Barzinski provided timely support allowing me to get my site up in the minimum amount of time.
Great, Quick Customer Support
None
www.laosbycar.com and many others
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0 of 0 people found the following review helpful
Chat support--SiteTools
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 6/10
    Reliability
  • 10/10
    User Friendly
Better notification on impacts of SiteTools switchover would have helpful, but Chat support was quick, clear, and 100% right on and helpful.
wenetwork.com
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0 of 0 people found the following review helpful
Super Sites with SiteGround!!
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
my choice for a powerhouse of WordPress Website builder & hosting services

informative & helpful technical support
has given me great step-by-step WordPress Website design/development experience
no major issues; standard procedure to keep up with the evolution of WordPress & the Internet
< https://www.netplayweb.com/ >
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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