SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 100 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Great Customer Support
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground customer support is always instant and effective.
Support is great.
None whatsoever
wingroups.com
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0 of 0 people found the following review helpful
Great, competent, friendly support
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great working with your expert tech support, who figured out a solution to an endless/spinning issue.
competent and friendly
No cons
nobleworld.org
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0 of 0 people found the following review helpful
Super Glad I Found SiteGround!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am so glad I found SiteGround. They keep up with little things like the PHP settings, and compression tools. Their online chat support is super when needed.
I really like the load speed that I am getting on all eight of the sites I have hosted with SiteGround
no cons
www.wardoyster.com
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0 of 0 people found the following review helpful
Damn I didn't know it was like that
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Wow, this dude seriously solved an agonizing problem over live chat in 2 minutes. Unreal.
https://www.lnbbroductions.com/
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0 of 0 people found the following review helpful
Very Patient Customer Service
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Maria was able to walk me through updating my Email name records. She waited as I updated the records and confirmed that I did everything correctly. Thanks SiteGround.
Friendliness
Sometimes hard to find chat or phone.
https://3dhubdnr.us
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0 of 0 people found the following review helpful
Siteground is the Best!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I always have a positive experience speaking with a Siteground customer service rep. Their chat is always super quick and I get answers within 5-10 minutes. Been with them for over 2 years and have ZERO complaints.
The best customer service of any host that I've ever used in the 12 years I've been a web developer!
None really tbh
skytechgaming.com
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0 of 0 people found the following review helpful
Satisfied Costumer
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent Hosting, Friendly Support, satisfied costumer here thanks siteground.
https://funpacifictour.com
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1 of 1 people found the following review helpful
Dealing With on My Website
  · 10 days ago.
  • 8/10
    Performance
  • 9/10
    Support
  • 10/10
    Price
  • 9/10
    Reliability
  • 10/10
    User Friendly
The support staff was extremely patient to listen to the issues and concerns discussed and they were solved. I am very satisfied
www.businworld.com
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1 of 1 people found the following review helpful
My go to host
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is a joy to use. Not only is it cost effective - and have great tools but the suuport is excellent I am always connected to someone who really knows what they are doing - as opposed to other hosting support where it is a hit and miss. I always recommend SiteGround to all my clients. 10/10. If I had to nitpick the only issue I have is the File Manager they have is a bit slower than the standard cPanel file manager but this is a minor complaint.
Great support, always up, fast etc.
File Manager not as good as default cPanel file manager
headstudios.com.au
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1 of 1 people found the following review helpful
Excellent
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent customer service. Very clear instructions and incredibly helpful.
t2tglobal.org
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1 of 1 people found the following review helpful
The best customer service!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
If your English is good enough these guys (and gals) are amazing!
degraaforganizing.nl
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1 of 1 people found the following review helpful
Domain Transfer
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The Support Staff with SiteGround has always be outstanding quick with the answers and patient with you as they walk you thru your issues.
onceuponathistle.com
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0 of 0 people found the following review helpful
Advise and support subdomains
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Perfect clear advise and support in setting up page, subdomains etc.
Clear information
www.espaba.com
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1 of 1 people found the following review helpful
Best Hosting and Support
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have used A LOT of hosting providers. Siteground is hands down the best. Their customer support chat is available 24/7 and they always go above and beyond to help me solve whatever issue I am facing. Five Stars!
Fantastic Customer Service and Support
None
https://taheebo-tea.com
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0 of 0 people found the following review helpful
Good hosting company
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 7/10
    Reliability
  • 10/10
    User Friendly
I have several sites on Siteground and until today have never had a serious issue...but today, yesterday I started having email issues ( I host my emails on Hover). In troubleshooting the issues I found that suddenly my DNS records needed to be changed. Apparently SG took it upon themselves to change the MX records as well.

It is the first time I have had this issue with them. I still HIGHLY recommend Siteground as a Hosting company...
Very affordable....good up time...exceptional customer service.
With the exception of what I mentioned above, I cannot think of one con to using Siteground.
www.islandwindowcovering.com
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1 of 1 people found the following review helpful
Brilliant once again
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Once Again the guys at SIteGround have impressed. Lightning fast service , waited all of 15 seconds for the support team to addresss my concern. All up 5 minutes and its resolved

Champion effort

Cheers

Paul
https://mrspanner.com.au
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1 of 1 people found the following review helpful
support tech
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
was pleased with the tech service and knowledge the outcome was good polite and quick
https://bangourake.com/
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1 of 1 people found the following review helpful
Best customer service ever!!!!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground did a superb job at helping me with hosting issues. Congrats to your team!
www.wowminds.com
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1 of 1 people found the following review helpful
Best Tech Ever
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
A wonderful, well-informed, articulate tech. If I could, I would have him as my Permanent Go-To Tech as SiteGround.
Intelligent, articulate, and friendly.
He is not my own personal tech.
www.firish2.com
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0 of 0 people found the following review helpful
Very Helpful
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 7/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Martin was very helpful and provided me with several suggestions.
http://www.jbpf.info
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0 of 0 people found the following review helpful
Great and fast chat support.
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a report from a client of a 'cloud malware' when they were attempting to grab a file from my website. Chat response was quick and verified the site (clean) as well as downloaded the file to test transfer (clean). This was accomplished in a few minutes and I am happy that I chatted to get insight into the issue. Suggested that the client may be using a browser that blocks the download and to try a different browser.
Fast, easy, thorough.
Nothing to complain about.
vincentdufort.com
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0 of 0 people found the following review helpful
Professional and sensible
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Professionale e sensibile anche con un NON esperto come me. Problema risolto.
www.alberto4house.com
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0 of 0 people found the following review helpful
ASSISTENZA TOP TOP TOP
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
IL SISTEMA ASSISTENZA 24/7 è COME AVERE IL TECNICO AL TUO FIANCO CHE TI GUIDA E TI RISOLVE I PROBLEMI
!!!!!!!!
giuseppepontra.it
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0 of 0 people found the following review helpful
It's Always A Happy Awesome Experience
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan G. this time. Amazing man. A real human being that cares. Not some script like other hosts use. I love SG. For years now, I am loyal.
Thank you for amazing customer service always.
Cheers.
Speed of service. Knowledge.
I do wish there was a coupon or discount for loyal customers, not just new ones. We should be rewarded for staying too, as you aren't having to pay to acquire a new customer.
PetsInWonderland.com
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0 of 0 people found the following review helpful
Thanks for a job well done in 2020
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I like the customer service at site ground. Unlike Weebly and Squarespace, which I said goodbye to long ago, you are in live chat with a CSR within a minute or two tops.
In some cases, I feel that the CSR at the other end is not all that experienced; mind you, I build websites for a living, so my expectations may be a bit higher than most people.
If you are going to build a website on site ground, be sure to connect your domain from the get-go, don't use a temp domain because sometimes the original domain leaves some files behind in the database, which will clutter your database.
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Leave your review
  • Performance
    10
  • Support
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  • Price
    10
  • Reliability
    10
  • User Friendly
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