SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 
 
 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 26 May 2020 08:54

Additional Info

  • Price: Starts from £3.95
SiteGround Web Hosting Review - 5.0 out of 5 based on 99 votes
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Simply the best Customer Service out there..
  · 14 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been using Siteground for more than 10 years now.. Great performance and amazing customer service they always go an extra mile to fix whatever issue you may be encountering.
Customer Service
I prefered the Cpanel, but once you get used to their panel it's not bad, everything is there.
jamweb.biz
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0 of 0 people found the following review helpful
Reliable
  · 21 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I cannot fault the service and provisions by SiteGround. Very efficient and extremely helpful for a non-developer like me.
potandgreen.com
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0 of 0 people found the following review helpful
Siteground is AMAZING
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There are so many great things about Siteground. They go out of their way to provide flexibility, Powerful Apps, and add ons, and the best part their amazing customer service and tech support. It's just the best place to be hosted hands down!!
Great support, great uptime, great performance, great price
None
www.usmakery.com
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0 of 0 people found the following review helpful
la-cucaracha.nl
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
was helped fast and efficient, and most importantly: in a kind manner.
I have only good experiences with Siteground
no negative experiences
la-cucaracha.nl
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0 of 0 people found the following review helpful
techchallenged
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am what one would call "tech challenged" I have been blessed in using site ground. They have staff that when I chat with them for help they walk me through patiently till I succeed.
Sometimes it takes a while. Like really.
Very satisfied
Tanyagoldfrad.com
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0 of 0 people found the following review helpful
Excellence in tech support.
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
We were chatting for over half an hour. Delia told me about the best options I had for several challenges that had come up with some of my sites. She also gave me references for further information. She was knowledgeable, personable and kind.
Overall very reliable, with good support.
Recent change to Site Tools from c-Panel may have made created some time zone problems affecting an appointment database. For most people this won't be relevant.
drstuart.net and houstonholisticdoc.com
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0 of 0 people found the following review helpful
Siteground Support 5 Stars!
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground support is second to none. No matter the issue, you guys have always gotten things straightened out. Love you guys!
darkhorsenetwork.com
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0 of 0 people found the following review helpful
0of0people found the following review helpful
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
REVIEW
Such incredible support and patience when working through multipleissues. Always amazing to talk to, can reach someone within minutes and actually talk to a human which is amazing.
PROS
AMAZING CUSTOMER SERVICE
Can't name any
https://www.picturebooklist.com/
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1 of 1 people found the following review helpful
Atanas was great
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very professional, patient, clear and fast. We got through my list of questions very quickly due to his terrific communication skills.
www.8redfish.com.au
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0 of 0 people found the following review helpful
Perfect Support!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best support,
Emanuil Kostadinov, solved my problem very fast!

Thank you Siteground!!!
smartsenna.com
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0 of 0 people found the following review helpful
Joomla Issue with an update - Solved by Georgi Ch. from Siteground Support
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a problem with a Joomla update on my sites on Siteground. This was a bit complex so I contacted support as I didn't see the problem. Georgi worked with me for 45 minutes as we reviewed the issue to resolve the problem. This is one if not the best support experiences I have had. We worked quickly and accurately to resolve the issue and I know how to fix a few other sites I support.

Great support as always...
Great support and a highly valuable system.
None so far...
runawayfishingcharters.com
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0 of 0 people found the following review helpful
Fast and efficient
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Teodor addressed the issue with accuracy and explained perfectly everything he did to solve the problem.
Fast, clear and effective. Thank you!
Gathering of information, clear explanation of the problem and its solution. Fast.
none
ekwapics.com
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0 of 0 people found the following review helpful
Great Customer Service
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Varterese G. was a great help in guiding me and instructing me (patiently) with the steps needed to fix my issues. Very professional, Knowledgeable, and Courteous. Thank YOU
strongmune
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0 of 0 people found the following review helpful
Atanas,
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
BEST BEST BEST BEST BEST BEST BEST BEST BEST BEST (10 WORDS).
Great Customer Support
None
www.eumenajobs.com
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0 of 0 people found the following review helpful
Great as always
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I handle several accounts outside my agency account and SiteGround has absolutely the best customer service I've experienced.
Quick, courteous customer care.
I haven't come across one yet.
SupportBikers.com
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0 of 0 people found the following review helpful
Fast Service
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I noticed that it does not list Amex as a payment option for services. I contacted the sales team by chat and they had a link to let me pay for my renewal using Amex via Paypal.
The support staff are knowledgeable. The systems are always kept up to date and includes options on what version of PHP I want to run in each directory. I never have issues with uptime.
I haven't had any bad experience with them and I've been using them for many years.
teamdimensional.net
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0 of 0 people found the following review helpful
GOod guys
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
They helped my dumb a** why a issue i had caused by myself.
https://www.transylvaniair.com/
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0 of 0 people found the following review helpful
AMAZING CUSTOMER SERVICE AS USUAL!!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Such incredible support and patience when working through multipleissues. Always amazing to talk to, can reach someone within minutes and actually talk to a human which is amazing.
AMAZING CUSTOMER SERVICE
NO NEGATIVE ASPECTS AT ALL. ALWAYS HAD AN INCREDIBLE HIGH STANDARD WHEN WORKING WITH THESE GUYS.
madrail.com.au
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0 of 0 people found the following review helpful
Went above and beyond
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The technician went above and beyond to resolve my issue. Many thanks!
www.briroberts.com.au
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0 of 0 people found the following review helpful
Fast Fix
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Easily fixed the issue I was having with trying to pay for services, painless.
www.valiantsecurity.org
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0 of 0 people found the following review helpful
email down
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was great! What can I say.. long time ago I had this kind of experience with siteground support. Happy to see they are still
helpfull. what else
you know. nothing. it was good! all good.
ww.exporteggs.com
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0 of 0 people found the following review helpful
EXCELLENT
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys not only have great hosting, but their support is phenomenal. Never condescending. Always fast. And always helpful.
hosting speed, customer support
joefontenot.info
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0 of 0 people found the following review helpful
Profesionales y una atención impecable
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Aportan soluciones y consejos acertados a los problemas. Excelente atención del servicio técnico
krakenprojekt.es
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0 of 0 people found the following review helpful
Phenomenal
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 8/10
    User Friendly
To be completely transparent I have literally nothing to compare this to, however I am not very "techie," and every time I have an issue, SiteGround's support is so helpful in getting me back up and running.
www.motheringbyfaith.com
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0 of 0 people found the following review helpful
well done!
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
use the chat help - they have an incredibly efficient system. if something goes wrong, just stop what you are doing and ask for help, and they will nearly always fix it more quickly than you expected.
paceware.online
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
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