SiteGround Web Hosting Review
- Written by Steve Kowal
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All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.
Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:
- Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
- Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
- Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
- Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;
We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.
Why we chose SiteGround
With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.
Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.
In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.
Why we chose SiteGround
SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.
Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.
Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.
Why we chose SiteGround
With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!
To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.
All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.
Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.
The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com
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Technical
- 99.9% Uptime Guarantee
- SSD drives for all plans
- Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
- User Apps Autoupdates
- Top LXC technology, automated monitoring and daily backup
- Strict firewall security rules
- Free Setup; Transfer
- Unlimited Traffic, Emails, DBs
- Free Daily Backup
- cPanel & SSH Access
- Free CloudFlare CDN
- Best website performance with SuperCacher
- Autoinstaller For Easy Start
- New fast servers with great performance
- Data center in London
- None
Support
- 24/7 Technical Support
- Free Setup; Transfer
- Free Daily Backup
- 24/7 European support line
- SysAdmins to care of your tickets in 10 minutes
- No wait times on chat and phone
- They provide expert application support apart from hosting (WordPress, Joomla, Magento)
- We didn't find any
Pricing
- Starts from £3.95
- Flexible plans
- Can be purchased monthly
- 30 Days Money Back
- The renew is a bit expensive
Backend Review
Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here
Web Host Performance
The first and probably most important tool is Ping test:
Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.
Check-host results show a super fast ping from the UK - 10ms
Pingdom test for speed performance from their Amsterdam server.
As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.
The loading time of the website was 1.09s.
A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.
Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.
Those are some very good indications.
You can also check the other Top UK web hosting companies, reviews and comparison here.
Visit SiteGroundAdditional Info
- Price: Starts from £3.95
- Performance (9.9/10)
- Support (9.9/10)
- Price (9.8/10)
- Reliability (9.9/10)
- User Friendly (9.9/10)
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
ho registrato il mio piano hostings grazie all'assistenza in linea di un servizio impeccabile ed efficiente.
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
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- 10/10Performance
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- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 9/10Price
- 10/10Reliability
- 10/10User Friendly
- 8/10Performance
- 10/10Support
- 9/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
I cancelled everything. I purchased divi, siteground and set up my wp.org.
I have needed a bit of handholding and I am glad I did because I got to utilize their support, many times. They are so awesome. Not only do they go in and check the setup of your account and site but they give you the step by step instructions on how to get to where you need to be. And they then supply you with the documentation that supports the instructions given. They wait for you to make changes and stay on chat to support you all the way.
I love there support and I love this service. I will be using them exclusively in the future!
I forgot to mentions, you can't beat the price and the fact that it is better than service that cost 3 times as much.... so beat my expectations!
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
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- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 9/10Performance
- 1/10Support
- 0/10Price
- 9/10Reliability
- 1/10User Friendly
I think siteground does not make it easy to receive support. When you do find the Chat, the service is Good but I resent, very much, how difficult it was.
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
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- 10/10Performance
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- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 6/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
Bravissimo Luca
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
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- 10/10Performance
- 10/10Support
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- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 10/10User Friendly
- 10/10Performance
- 10/10Support
- 10/10Price
- 10/10Reliability
- 0/10User Friendly
The rep was very nice and I have no quarrel with him but having it explained to me that the UI is so intuitive and AI driven leaves me with the basic question, "Why do I hate it then and why did I find it exceptionally hard to get done what I wanted to get done?", given that I am the User. The impression I got was that Siteground makes it far easier to upgrade and renew services than to change plan options, particularly downgrade.
The impression I have is that the changes have allowed Siteground to be more profitable as a company. You can self-congratulate yourselves on what a wonderful website you have but if you look back at anything from the 10 years I had accounts with your organization you'll see that I don't complain lightly. If I wasn't an old customer I wouldn't be a new customer.
